hselarry

10 Messages

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260 Points

Thu, Nov 26, 2020 3:53 PM

Lightroom Classic: 10.0 not responding on startup

Lightroom Classic: not responding on startup especially when I try to Import photos from any source. Also randomly crashes. Windows 10 Home edition, Dell XPS 9700 laptop. Asked Adobe chat for help and all they did was leave my computer without an essential .DLL. Any suggestions?

Responses

andrew_rodney

1.9K Messages

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22.8K Points

2 months ago

Try resetting prefs:

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

(edited)

Author “Color Management for Photographers"

hselarry

10 Messages

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260 Points

Did not work but thank you for suggesting Have a great Holiday and stay safe

2 months ago

bill_3305731

799 Messages

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9.5K Points

2 months ago

Can you clarify please? If it crashes on startup, how can you get to the point whereby it randomly crashes or crashes on import? While they could all have the same cause, these are 3 very different situations.

But if you can get it to start, don't do anything except the following:

click on the File menu
in the drop down, choose Optimize
click the Optimize button
what were the results?

Drive questions

on what drive do you have the Lightroom components installed: catalog, previews, cache?
how large are they?
how much free space do you have on this drive?

hselarry

10 Messages

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260 Points

2 months ago

yes, confusing. Sometimes it crashes on startup, other times it will load and if I go to import, or click on a photo, it is (non responsive) and greys out. I have optimized, created new catalogs, uninstalled, reinstalled, talked to adobe 3 times and spent 2 hours undoing OS error they created. This is a new Dell XPS 9700 with a 2T ssd. 1.5T free space. At a point now where I can't optimize or do anything. Thought it was the catalog as I created a new one and it was ok for a few minutes. Right back to trash. Hardly any files on the hard drive. Thanks

Larry

bill_3305731

799 Messages

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9.5K Points

You have a very competent system for running Lightroom so while a hardware problem is possible, I think it is unlikely (except the video card, discussed down below). It is also unlikely to be a Lightroom issue.

I used high end Dell laptops for years and one thing that was common to all of them was the need to go to the Dell support site and download / install all the Dell specific drivers and firmware. Sometimes this took a few hours. A big problem with Dell is that they modify the hardware so that standard hardware often cannot be added to their systems.

You are especially at risk with the video card. I would only install drivers from Dell and not from Nvidia. On a positive side, they usually test their software updates fairly well. Once updated my systems were usually quite reliable and only needed updating about every 6 months.

If this does not get you going, the next thing to try is to alter the video card settings in Lightroom. Immediately upon a successful start of Lightroom, set the Performance Preference to not use the video card. Then stop and restart Lightroom. About a year ago I had a Dell and a Lenovo laptop, each with a 4-core i7 and 16GB of RAM. They both had Nvidia MX video cards (different models) and Lightroom couldn't run with either of those cards. It ran fine with them disabled.

A new machine shouldn't be this frustrating.

2 months ago

hselarry

10 Messages

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260 Points

2 months ago

Thank you. I will give it a go. Yes it is Nvidia

hselarry

10 Messages

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260 Points

2 months ago

Update. Been waiting two days for a specialist call from Adobe. Oh well. Meanwhile I have isolated this to a catalog problem. When ver 10.0 updated, the catalog also updated. I can't use that catalog, it crashes my program. If I designate a new catalog everything works fine. I am now having the program prompt me for my choice of catalog before starting and have no problem with the program. What I need to know and was hoping to ask the Adobe specialist is what to do about all the catalogs sitting on my computer at the moment and how important is the newest catalog version with updates when it asks to load it. Will I ever be able to do that without having a problem? I have the video card disabled at this time. Thought I would just pass this info on.

Rikk

Adobe Administrator

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9.1K Messages

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127.5K Points

Please see: https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-after-the-new-version-update-today-unexpected-error-opening-catalog/5f91007172a09d07dea82520

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 months ago

Adobe Photoshop Family

hselarry

Lightroom Classic: 10.0 not responding on startup

Responses

andrew_rodney

hselarry

bill_3305731

hselarry

bill_3305731

hselarry

hselarry

Rikk

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