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6 Messages

 • 

124 Points

Sun, Oct 25, 2020 3:16 PM

Acknowledged

Lightroom Classic 10: Email not working - External error has occurred: ?:0 Attempt to index field 'font' ( a nil value )

Ever since the V10 update my email out of LR Classic has quit working, but instead returns the above error message.  I have reset the preferences, deleted and readded my email client to no avail.  Still does not work and from the forum, it looks like there are lots of nil value errors happening.

System specs:

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name JOESALIENPC
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.22, 6/9/2020
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name JOESALIENPC\Jhud2
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.4 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 25.4 GB
Page File Space 9.12 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Responses

Official Solution

Adobe Administrator

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8.5K Messages

 • 

121.6K Points

a month ago

The Lightroom Classic team has identified the issue and is working on a fix to be included in a future release. 

Make sure you are hitting the [Like] button so we an identify how many of you are facing this issue. 

Thank you for your patience. 

(edited)

 Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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124 Points

@Rikk there are a lot of us and we hope you can get it fixed right away.

10 Messages

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166 Points

@Rikk 

Why not let everyone know  instead of people  spending so much wasted time and effort trying to solve for it with solutions that do not work . I don't see this issue being  published anywhere else on your blogs or websites won't more and more people  soon have this issue?

1 Message

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66 Points

Hi, I'm also having the same issue after updating to LR 10.0.

4 Messages

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110 Points

@Rikk , the same problem, hope you solve the problem soon! Jan Harm

3 Messages

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86 Points

@Rikk any updates?  this has been going on for awhile.

17 Messages

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520 Points

Any idea when this bug is going to be fixed?

1 Message

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62 Points

@Rikk J'ai le même problème  ave le message: ?0: attempt to index field 'font' ( a nil value)

merci d'apporter une solution et de nous en informer .

NB: Cette erreur s'est produite ce 09/11/2020

3 Messages

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84 Points

@Rikk Is there a timeline for a fix

2 Messages

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74 Points

@Rikk I have this issue.  Annoying!

1 Message

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62 Points

@Rikk

Hi, I'm also having the same issue after updating to LR 10.0 on Mac OS Mojave 10.14.6

1 Message

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92 Points

a month ago

Any solutions?  I'm having the same problem.

1 Message

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60 Points

a month ago

Same here - I tried uninstalling/reinstall and different gmail accounts - all the same.

This bug needs to be fixed as email export not working is seriously tedious 

1 Message

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60 Points

a month ago

Same issue here! Standing by for solution.

35 Messages

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414 Points

a month ago

Huge problem for me--might force me to temporarily flee from LR.  Just amazing this major bug wasn't picked up.  Funny thing is I was on with Adobe support for well over an hour today--they tried everything--sad thing is  is they obviously were't even aware that it's a reported bug.

10 Messages

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166 Points

a month ago

Having the exact same problem. Upgraded to LR Classic  10 and now can't export photos to my email address. Everything worked fine until I updated to the  latest version . 

This really sucks. 

''An internal error has occurred: ?:0: attempt to index field 'font' (a nil value)''

2 Messages

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80 Points

Same here!  Updated 2 days ago and get exact message when exporting to email.  Using Lightroom classic. 

(edited)

2 Messages

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70 Points

a month ago

I am having the same problem - have tried changing email preferences with no resolution.  Help!

35 Messages

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414 Points

a month ago

It's a bug in the program.  Nothing will fix it until the engineers get out a new version.  Best thing is to revert back to the previous version that worked.  

10 Messages

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166 Points

I do not think you can revert to older version once it updated to newer one, if you know how would appreciate knowing .

Thanks 

35 Messages

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414 Points

Yes you can--Access in Creative Cloud--has a list of previous versions just install. Actually this is what they are suggesting over at Adobe. 

10 Messages

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166 Points

David hi,

Thanks so much I will try this  now, really appreciate it very much .

4 Messages

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92 Points

a month ago

exactly the same issue happened to me.i can no longer export to email.same error message  internal error has occured ?:0: attempt to index failed  "font" (a nil value)

this has only happened since installing the new update ( v10.0) 

as above,running windows 10

35 Messages

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414 Points

Dont bother calling Adobe Technical help.  Did absolutely no good and even with a follow up today they just had me repeat things that in no way solve the problem

10 Messages

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166 Points

You would think Adobe  might want to jump on the forum and help out , instead they have David  troubleshooting for everyone for free. :-]

LR 10.0  dazzled on the main stage but a big  bust at home. 

1 Message

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60 Points

Thanks a lot David, saves me tons of time, reverting with grinding teeth ;)

35 Messages

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414 Points

a month ago

This is what happens with Monopoly.  In the past, Adobe thoroughly beta-tested releases but that ended.   Just hate to see people waste their time going through the elaborate charade I had to deal with over the last two days.   I will keep you guys posted as to what if anything I hear.  

4 Messages

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90 Points

Same issue with a gmail email export.  If I email using Outlook it works, but I cannot embed photos just attach

4 Messages

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92 Points

cheers michael but my outlook email address is the same as my main address. i only have an outlook email as my phone email system is pants,lol

unless i set up a new outlook account???

sorry but im really not tech minded

darren

35 Messages

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414 Points

Best thing to do is wait for the update/or revert to previous version until the update comes out. 

4 Messages

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92 Points

michael,i tried sending the photo direct to my new outlook account and still got same message

4 Messages

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90 Points

a month ago

Lightroom Classic prepares a file for e-mail but then does not launch Apple Mail; the file just disappears. This was working perfectly before the latest upgrade of the software. For your information Photoshop 2021, when using 'share', performs this function without error. This is very frustrating as I am / was sharing files via e-mail on a daily basis.

Note: This comment was created from a merged conversation originally titled Robert

4 Messages

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90 Points

a month ago

When trying to e-mail a picture from Lightroom Classic the file is processed but then simply does not launch Apple Mail; the file just disappears. This was working perfectly until the latest upgrade. Incidentally, Photoshop 2021 when using 'share' performs this function without error.

Note: This comment was created from a merged conversation originally titled Lightroom Classic does not launch Apple Mail

4 Messages

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90 Points

a month ago

my issue stated with the latest up date a few days ago.  When I launched following the update it said it needed to modify my catalog and since then I have had the email issue.

855 Messages

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13.3K Points

a month ago

La solution :et même vous choisirez la taille de l'image !

35 Messages

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414 Points

Thanks but it's impossible to see what you are doing or just what your point is.  Anyway you can make a link so we can see the video in full size. 

8 Messages

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116 Points

a month ago

I have exactly the same issue on my Mac.

35 Messages

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414 Points

We most hope that Adobe, in their infinite wisdom sees this a something worth repairing.  

35 Messages

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414 Points

So its day 16 and nothing--nothing from Adobe, nothing from their "moderators".  Just--we are aware of the problem. How about telling us what the strategy is to solve it and when you expect it to be solved?

4 Messages

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90 Points

I have had to change my entire workflow to work around this huge bug - that they don’t seem to be adressing. It really makes me lose confidence in Adobe.

35 Messages

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414 Points

Day 17---Nothing!  Trying to figure out what's taking so long.  I assure you if the subscription pay plan collapsed they would have it fixed in a day. 

32 Messages

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520 Points

an identical problem. but FTP-server export also not ok!!!!