6 Messages
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124 Points
Lightroom Classic 10: Email not working - External error has occurred: ?:0 Attempt to index field 'font' ( a nil value )
Ever since the V10 update my email out of LR Classic has quit working, but instead returns the above error message. I have reset the preferences, deleted and readded my email client to no avail. Still does not work and from the forum, it looks like there are lots of nil value errors happening.
System specs:
OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name JOESALIENPC
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.22, 6/9/2020
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name JOESALIENPC\Jhud2
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.4 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 25.4 GB
Page File Space 9.12 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Responses
Official Solution
Rick
Adobe Administrator
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1.2K Messages
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19.7K Points
5 m ago
Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify you are no longer experiencing the issue. Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.
8
windgait
1 Message
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94 Points
6 m ago
Any solutions? I'm having the same problem.
0
Dean2312
1 Message
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60 Points
6 m ago
Same here - I tried uninstalling/reinstall and different gmail accounts - all the same.
This bug needs to be fixed as email export not working is seriously tedious
0
novomoments
1 Message
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60 Points
6 m ago
Same issue here! Standing by for solution.
0
david_mintzer
42 Messages
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484 Points
6 m ago
Huge problem for me--might force me to temporarily flee from LR. Just amazing this major bug wasn't picked up. Funny thing is I was on with Adobe support for well over an hour today--they tried everything--sad thing is is they obviously were't even aware that it's a reported bug.
0
lancej
10 Messages
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166 Points
6 m ago
Having the exact same problem. Upgraded to LR Classic 10 and now can't export photos to my email address. Everything worked fine until I updated to the latest version .
This really sucks.
''An internal error has occurred: ?:0: attempt to index field 'font' (a nil value)''
1
tasson
3 Messages
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80 Points
6 m ago
I am having the same problem - have tried changing email preferences with no resolution. Help!
0
david_mintzer
42 Messages
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484 Points
6 m ago
It's a bug in the program. Nothing will fix it until the engineers get out a new version. Best thing is to revert back to the previous version that worked.
4
darren kendrick
4 Messages
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92 Points
6 m ago
exactly the same issue happened to me.i can no longer export to email.same error message internal error has occured ?:0: attempt to index failed "font" (a nil value)
this has only happened since installing the new update ( v10.0)
as above,running windows 10
3
david_mintzer
42 Messages
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484 Points
6 m ago
This is what happens with Monopoly. In the past, Adobe thoroughly beta-tested releases but that ended. Just hate to see people waste their time going through the elaborate charade I had to deal with over the last two days. I will keep you guys posted as to what if anything I hear.
5
TXB
4 Messages
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90 Points
6 m ago
Lightroom Classic prepares a file for e-mail but then does not launch Apple Mail; the file just disappears. This was working perfectly before the latest upgrade of the software. For your information Photoshop 2021, when using 'share', performs this function without error. This is very frustrating as I am / was sharing files via e-mail on a daily basis.
0
TXB
4 Messages
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90 Points
6 m ago
When trying to e-mail a picture from Lightroom Classic the file is processed but then simply does not launch Apple Mail; the file just disappears. This was working perfectly until the latest upgrade. Incidentally, Photoshop 2021 when using 'share' performs this function without error.
0
Michael Bartkoski
5 Messages
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100 Points
6 m ago
my issue stated with the latest up date a few days ago. When I launched following the update it said it needed to modify my catalog and since then I have had the email issue.
0
Rikk
Adobe Administrator
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10.2K Messages
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137.2K Points
6 m ago
The Lightroom Classic team has identified the issue and is working on a fix to be included in a future release.
Make sure you are hitting the [Like] button so we an identify how many of you are facing this issue.
Thank you for your patience.
(edited)
Quality Engineering - Customer Advocacy
11
yves_crausaz
953 Messages
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14.4K Points
6 m ago
La solution :et même vous choisirez la taille de l'image !
1
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