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68 Messages

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1.4K Points

Wed, Apr 22, 2015 6:44 AM

Solved

Lightroom CC/6: Problem with my AMD/ATI graphics processor on Windows

Hello,

I've installed LR CC on my Win 7 64 bits desktop computer. It has an ATI FirePro 4800 graphic processor with latest drivers and OpenGL 6.14+ support.

But LR CC says " Graphics processor acceleration has been disabled due to errors". When I ckeck on "System Info", it says "Check OpenGL support: Failed".

So how to fix this problem ?

Thank you for your help.

Eric

Responses

Official Solution

Employee

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628 Messages

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11.5K Points

5 years ago

AMD has released Catalyst 15.8 Beta driver version. Please visit the AMD support page and download the driver for your OS version (Win 7, Win 8, Win 10, etc.). This driver version should resolve the crashes. Specifically, the Resolved Issues section of the release notes mentions: "[424009] Adobe® Lightroom may crash if GPU rendering is enabled".

15.1K Messages

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195.8K Points

6 years ago

The problem is in the video card driver -- updating the driver from ATI/AMD's website will probably solve it. In some cases though, it may be another GPU in the system (like an integrated GPU) that is causing the errors -- if you have a second GPU, you should also update the drivers for it from the GPU maker's website.

68 Messages

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1.4K Points

6 years ago

Thank you for your answer. I've just updated my driver, restarted my computer and the problem is the same. I don't have a second GPU and I don't think Ihave an integrated GPU. DO you have an idea what to do now ?

Thank you.

68 Messages

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1.4K Points

6 years ago

I've checked in my Devices Manager > Displays Adapter and there is only the ATI Fire Pro displayed.

68 Messages

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1.4K Points

6 years ago

Well maybe my card just doesn't support OpenGL3.3... And of course it can't be OpenGL 6+ as it is said in Catalyst Control Center, 'cause last version is 4.5, right ?
Do you know a way to check the OpenGL version ?

Thank you

68 Messages

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1.4K Points

6 years ago

So, I've installed "OpenGL Extension Viewer" and now I nknow my GPU is running OpenGL 4.4. I've updated DirectX to the last version.

And problem's still here.

Help me please !

60 Messages

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848 Points

6 years ago

Same here, latest AMD drivers. OpenGL 4.4
Works with Photoshop, works with Capture One Pro, doesn't work with Lightroom!

68 Messages

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1.4K Points

6 years ago

Hello Mike,

same card ?

60 Messages

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848 Points

Radeon HD6900

68 Messages

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1.4K Points

AMD drivers bug ?

158 Messages

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2.5K Points

I too have issue with radion 6800 current drivers. My 8.2 system also shows a Intel hd3000? Is that part of the processor? I've tried to disable. Same issue.

68 Messages

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1.4K Points

6 years ago

I've been in touch with Adobe french support, their advice : uninstall all adobe apps with adobe cc tool cleaner...

https://forums.adobe.com/thread/1653271

Not sure I'm ready to go for this... Did someone try ?

68 Messages

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1.4K Points

6 years ago

And yes it is working fine with Photoshop, just checked the gpu acceleration on it. Adobe, any ideas ? Thank you !

Champion

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2.6K Messages

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33.7K Points

6 years ago

Have you done a Help / System Info to see what OpenGL you have?

60 Messages

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848 Points

It says Check OpenGL Support: Failed.
The View Open GL Extensions utility says OpenGL is V4.4
And works with Photoshop and Capture One Pro.

68 Messages

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1.4K Points

6 years ago

Hello Steve,
Yes, as I said OpenGL 4.4, checked with Open GL ExtensionViewer, because on Adobe "System info" it is written "Check OpenGL support: Failed".

10 Messages

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238 Points

6 years ago

If you search on the Adobe LR forum, there are several threads on this topic, some of them quite long already. Seems as though AMD HR Radeon GPUs are specifically affected and LR won't allow the GPU feature to run.

This is affecting me too:

I only have one discrete GPU in my system;
It's running the latest AMD driver (confirmed);
It supports OpenGL 4.4
It has 1Gb of VRAM (the min recommended);
Works perfectly in PS CC 2014 with advanced settings active...

But it fails the LR OpenGL check!

In this thread (https://forums.adobe.com/message/7465...), an Adobe employee states "We have been informed that AMD is aware of this" so it appears to be a known issue now. In another thread a user reports being told that Adobe are aware and investigating.

Employee

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628 Messages

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11.5K Points

6 years ago

Yes, we (Adobe) are investigating this.  Thanks for your patience.

In the meantime, it would be helpful to check if you have the latest AMD driver installed. One user (in another thread) reported that he not only had to run the driver update, but first had to completely uninstall the existing driver, and then install the latest driver (from scratch). He then tried Lightroom CC again and found that GPU feature was enabled and working correctly.

68 Messages

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1.4K Points

It worked for me ! Thank you very much !

15.1K Messages

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195.8K Points

Yeah, sometimes older bits of previous drivers get left installed, and cause problems.

4 Messages

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90 Points

I did that, reinstalled from scratch but to no use. :(

4 Messages

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90 Points

Have a Radeon HD 5770 (somewhat old but works in PS CC)

18 Messages

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266 Points

Eric Chan, what about the FireGL V5700 GPU?  It worked very well until I went to PS CC2017.

Here are the System Info lines that will probably be germane:

Windows 7 Pro x64 SP1
System architecture: Intel CPU Family:6, Model:7, Stepping:6 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1

Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="3.3"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=512
glgpu[0].GLName="ATI Mobility FireGL V5700 "
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="8.792.5.2000"
glgpu[0].GLRectTextureSize=8192
glgpu[0].GLRenderer="ATI Mobility FireGL V5700 "
glgpu[0].GLRendererID=38289
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll"
glgpu[0].GLDriverDate="20120504000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="3.30"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]

10 Messages

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238 Points

6 years ago

Thanks Eric. Good to hear from the main man himself. :-)

I uninstalled my driver completely prior to installing the current one (always do), although I did this just prior to downloading and installing LR CC; are you saying it's worth trying an uninstall/re-install again, now that LR CC is on my system?