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1 Message


70 Points

Thu, Oct 11, 2018 9:40 PM

Lightroom CC: Synced shared gallery (from LR Classic) with client comments DISAPPEARED on CC?!?!?!?!?

For the second time in a week, a shared gallery with client comments/instructions DISAPPEARED from LR CC and I can't get them back. Images are still in CC, but the shared gallery is GONE. Never had this problem before the latest update/changes to the shared galleries in LR CC. I need a solution so this doesn't happen again! It's not how I want to conduct business! Please help if there's ANY way to retrieve the comments/instructions that clients left on the synced gallery. (Clicking on the original link I sent them gives a "page not found" web page). Please help! Thank you!!!


799 Messages


11.5K Points

2 years ago

OK, so the link is dead. Have you checked that the link that shows up NOW in LR, either in the app or in your online LR page ( is EXACTLY the same as the one that’s broken, or has ANY part of it changed? You didn’t say you had already done that. It shouldn’t change, but hey, it’s Adobe, and you never know until you check.