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85 Messages

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1K Points

Wed, Nov 25, 2015 1:42 PM

Lightroom CC: "Print to file" in Print Module fails to export

I am running OSX El Capitan and 50% of the time Print to File fails to export the file. Have to try a second attempt which is always successfull.
I don't get any error message (also export progress bar is ok), it just does not save the file in the chosen location.

I can also predict when it fails and when not, the "Save as" window in the Finder is slightly different.

Am I the only one with this issue?

Responses

Official Solution

7.9K Messages

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114.5K Points

4 years ago

This should now be fixed as of the CC2015.6/6.6 update released today. You can find more details here: http://blogs.adobe.com/lightroomjournal/2016/06/lightroom-cc-2015-6-now-available.html

Adobe Photography Products
Quality Engineer: Customer Advocacy

85 Messages

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1K Points

Thanks a lot! Looking forward to trying it, thanks for listening!
M

2 Messages

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92 Points

Working OK for me now, so looks like it has been fixed.

2 Messages

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70 Points

Yup - looks to be fixed! Thanks!

1 Message

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60 Points

I'm still running Lightroom 5. Any chance the issue will be fixed in this version as well? I experience the same 50% failure rate...basically I have to "Print to File" twice for every image. *Frustrating

7.9K Messages

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114.5K Points

Lightroom 5.7.1 is the last version of Lightroom 5.x. There will not likely be any further updates to that version.

Adobe Photography Products
Quality Engineer: Customer Advocacy

85 Messages

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1K Points

5 years ago

Am I the only person with this problem?

2 Messages

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74 Points

5 years ago

I have the same problem, it's really stupid. I compose a lot of photos this way, this mistake pisses me off.

Champion

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1.4K Messages

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24.5K Points

5 years ago

If you have complete system information and repeatable steps-to-failure, I would be happy to test it for you.

2 Messages

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74 Points

Thanks for your help!
I captured a screen video from my LR & OSX. My system is also on screenshot, it's here:
http://bit.ly/21KUfoT

Hope it help to other users... 

85 Messages

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1K Points

5 years ago

Fantastic, specifically what shall we provide you with?

Champion

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1.4K Messages

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24.5K Points

Step by Step Instructions to reproduce.
Complete system specs including OS, Version, RAM, Disk Space, etc.

85 Messages

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1K Points

OK, will provide later today when I am home. Will also provide screenshots of the "save as" windows that works and the one that does not work. Thanks

85 Messages

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1K Points

OK, so here is the thing, my Mac is a Macbook Pro Early 2015 in its basic configuration (128 GB, 8 GB RAM etc).
The first image is what I get when I click on "print to file" the first time (0% success rate, it never saves the jpg). You see that there is a picture in the folder already selected and viewable on the right in the saving screen.

The second image is what I get when I click on "print to file" for the second time (for the same picture). The second attempt works all the time. You can see that the save window is different, only the directory/folder is selected.



7 Messages

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130 Points

5 years ago

same problem for me

7 Messages

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130 Points

5 years ago

El captain 10,11,3

Champion

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1.4K Messages

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24.5K Points

5 years ago

2012 MBPR 10.11.3

I found a way to make it fail. The Save Dialog differences were the clue. The Default Filename has been changed and that is where the failure occurs.

Steps to Repro:

1. Select Image - Print to File - Image Saves.
2. Select Second Image - Print to File - Change the filename manually - Image fails to appear.

Can you confirm that this accounts for your failure?

Champion

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1.4K Messages

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24.5K Points

5 years ago

2012 MBPr - 10.11.3

I just tested 10 files and was successful 100%. Ten Files Printed - Ten JPGs created - all with the correct image.

Can you show me a screen capture of your Print Job and Page panels?

Question: Does it only happen when you type in a different file name than the default filename "untitled"

85 Messages

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1K Points

5 years ago

No, the first attempt is the one always unsuccessful, unless the folder where I am saving contains no other picture. The second attempt is still done on the same picture, I do not select a second image, I just click on print to file a second time and it works. Any clue? A bug of Lightroom or OSX?

If I want to make the first attemp sucessfull I have to click on the dropdown menu and select a different folder instead of "To print" and then switch back to "To Print".

Thanks

Champion

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1.4K Messages

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24.5K Points

I cannot make it fail on the first save - only the second and only if I alter the file name. I have submitted a bug report and referenced this thread so hopefully Adobe engineering can determine if it is a LR problem or an El Capitan issue.

85 Messages

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1K Points

Depends what we mean for "first save". If your folder is empty and you are saving the very first image then it will not fail. After the first picture is saved, any first attempt to save any other picture will fail while the second attempt will be successful. So if that is what you meant we are on the same page. But please bear in mind that the first attempt (to save any other pic after the first) will fail regardless of the file name.

Champion

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1.4K Messages

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24.5K Points

That's what I mean.

85 Messages

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1K Points

Great, we see the same thing. I don't follow you when you say "if I alter the file name". Assuming you saved the first pic as "Untitled". The save window will propose the same "Untitled" name for the second pic. At this point either u leave Untitled or replace it with any other name, it will not save. At least for me.

PS I assume there is nothing I can do right? Either Apple or Adobe will have to fix this? Is it safe to assume everyone has got this problem?

7 Messages

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130 Points

exactly the same thing for me but i have Imac 2010

14.6K Messages

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282.6K Points

5 years ago

Our engineering team is investigating this issue. Thanks!

85 Messages

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1K Points

Brilliant, let me know if I can help somehow

85 Messages

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1K Points

Does the new version released today address this bug? Thanks

Champion

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1.4K Messages

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24.5K Points

The 6.5/2015.5 release made yesterday does not fix this. Hopefully in the next release.

7 Messages

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130 Points

the new release does not fix this problem

85 Messages

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1K Points

Does today's release fix the problem? Any update?
Thanks

3 Messages

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80 Points

4 years ago

I have the Lightroom "print to file" bug and it is making my job impossible!  Bug started with update to El Capitan 10.11.6 and Lightroom 5.7.  I then upgraded to Lightroom 6 thinking that that would resolve it- it did not.  Now im working to upgrade to Lightroom CC, with the hope that the latest version of Lightroom with El Capitan will solve my problem, since i am not able to change to Sierra (I work at a large hospital where Sierra is not deployed.)

 

On a personal note: the level of support im receiving for this issue from Adobe is incomprehensible and inexcusable.  I had a product working quite well, and upon switching to a new computer with more recent ios - Lightroom 5.7 no longer works properly.  I understand that Adobe has stopped patching older versions of software, however, not fixing this issue in Lightroom 6 AFTER IT WAS REPORTED IN LIGHTROOM 5, is just evil.  Its unfair and absurd of Adobe to force people into purchasing CC in order to have things working correctly on new Apple ios.  I am so angry that no one at Adobe will even acknowledge that this is a LONGSTANDING BUG THAT SHOULD HAVE BEEN FIXED 2 YEARS AGO.  The fact that im scrambling to deal with this and unable to get any work done as a result of Adobe's total disregard for their customers needs is so infuriating! Adobe should be ashamed of how they handle patches, bugs in software, and customer's concerns in general.  I need this print to file feature to function in order to do my job, and a little bit of help from Adobe would be nice at this point, seeing as how my division has now spent several hundred dollars attempting to get a version of Lightroom that works.  Any other normal company would simply fix their product-  or give me a version that works properly for FREE.

 

PLEASE ADOBE ADMIT THIS BUG SHOULD HAVE BEEN FIXED IN LIGHTROOM 6.  I WANT A PATCH, NOT A SUBSCRIPTION TO A MORE EXPENSIVE SUBSCRIPTION SOFTWARE THAT I DONT NEED.

Champion

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5.8K Messages

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102.2K Points

> Now im working to upgrade to Lightroom CC

Upgrading to Lightroom CC won't help, if you're already on Lightroom 6.7, as all of the bug fixes pushed to CC are also in Lightroom 6.7.

3 Messages

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80 Points

Do you know if i need to uninstall 5 to see if 6 still has the bug? Because i have not uninstalled 5. Was waiting to see if bug was resolved in 6 before uninstalling 5.

Champion

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5.8K Messages

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102.2K Points

No, you shouldn't need to. Are you updated to Lightroom 6.7, and still seeing it? Check Help menu > System Info to confirm you're up to date.

3 Messages

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80 Points

Victoria-
You nailed it. It was at 6.0, not 6.7. this problem is fixed! Why adobe told me it was fixed in 6 I do not know, but it seems to be fixed in 6.7.
Thanks!  You are truly the Lightroom Queen.

1 Message

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60 Points

4 years ago

I'm having the same problem with Lightroom 5,7 on 27Imac. I first had this problem when I upgraded to El capitan. I now have upgraded to Sierra but the problem persist. It's just absurd to have to buy a new versin when this feature has been working since the first release of Lightroom. It killes my workflow.