8 Messages
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164 Points
Lightroom CC: Migration fails with unhelpful error
I've just tried to migrate my LR Classic catalogue to Lightroom CC. After updating metadata, finding missing photos and clearing sufficient disk space, I finally got it running. 24 hours later, at 89% complete and 'Im porting albums' I got a message that said;
'Migration was not successful. Mo one is more unhappy about this than us. Except you probably. Please contact our support team.
No log file, no explanation. My photos all seem to be imported, but if it didn't finish, I don't trust that all my photos are imported correctly.
How do I even start troubleshooting this? And how do I delete my cloud photos to start again?
Thanks a lot,
Dean
Responses
dean_ayres
8 Messages
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164 Points
3 y ago
Dean Ayres
0
0
hannes_hess
34 Messages
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776 Points
3 y ago
0
0
asha_mj
54 Messages
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712 Points
3 y ago
0
0
dean_ayres
8 Messages
•
164 Points
3 y ago
0
0
dean_ayres
8 Messages
•
164 Points
3 y ago
0
0
asha_mj
54 Messages
•
712 Points
3 y ago
- Launch Lightroom CC and go to the Preferences dialog (under the Edit menu on Win or Lightroom menu on Mac). In Preferences, go to the Account panel and hold down the Alt key on Win (Option on Mac).
- You should see a button appear that says “Full Report”. Click that button to generate a zipped file in the Creative Cloud Files folder on your computer.
- From that folder, right click on LrDiagnostics.zip and choose Creative Cloud > Share Link...
- If you don’t see this option, make sure the Adobe Creative Cloud app is running.
- This will open a “Send Link” web page. Click the slider to make it Public.
- Copy the blue URL and send it to me.
But if the file collected is huge, in this case, it should be ok, if you could atleast send me the "logsAndMessages" folder. That should hopefully help us with initial investigation.0
dean_ayres
8 Messages
•
164 Points
3 y ago
0
0
asha_mj
54 Messages
•
712 Points
3 y ago
0
0
dean_ayres
8 Messages
•
164 Points
3 y ago
0
0
asha_mj
54 Messages
•
712 Points
3 y ago
0
0
asha_mj
54 Messages
•
712 Points
3 y ago
0
0
hannes_hess
34 Messages
•
776 Points
3 y ago
I am so unblievably frustrated I am about to throw my laptop out of the window. Argh!
I am really about to go into LR Classic and delete all my collections there, toss it all in the trash and redo all my albums from scratch. But I don't even know if that would help anymore
Please help
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