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Adobe Photoshop Family

8 Messages

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234 Points

Wed, Jun 7, 2017 11:30 PM

Lightroom CC: Losing License

Since upgrading to the last LR CC release (2015.10.1) When starting the app from shortcuts on my desktop it will tell me my trial period is expiring, I license it and it tells me to enjoy my experience.. But I am running 6.10.1 not CC (Dehaze is missing, my go to check to determine what I'm running) Help about tells me the same 6.10.1 with CR 9.10.1.

I shutdown and restart LR and I am now running CC 2015.10.1 / CR 9.10.1.

Very annoying. No other issues with internet connection or firewall issues.

Responses

Champion

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5.8K Messages

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102.2K Points

3 years ago

Is the CC app updated to the latest version, signed in and running?

8 Messages

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234 Points

3 years ago

AFAIK the CC App is updated. It is usually very good about updating itself when ever I want to download an upgrade, and it takes longer to upgrade it than download LR and PS...
I just ran the CC App on my laptop and it is now updating.... so there is an update. My issue is with my office PC so I'll check that tonight, and based on my experience here there will be an update. We'll see if that fixes it.
Thanks Victoria.

272 Messages

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4.2K Points

3 years ago

This happens to me about once a week. I start Lightroom or Photoshop or Premiere Pro and I get the trial message. So I shut down and go to the CC app and sign out and back in and everything is fine for another week. The CC app updated again this morning, so I don't know if things are going to change. But I have just taken it into stride that once a week I have to sign out/sign in. Takes a few seconds. A bit of an annoyance, but it doesn't really hurt anything. On the other hand, it seems that it shouldn't have to happen. I'm using Windows 10, by the way.

139 Messages

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2.9K Points

3 years ago

And it continues ... in this day and age, and for the amount of money being taken from us all by Adobe, stupid mistakes like this should NOT keep happening.