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Adobe Photoshop Family

5 Messages

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130 Points

Sun, Aug 20, 2017 3:04 PM

Solved

Lightroom CC: Login to Lightroom Mobile on MacOS not possible

I just bought an new MacBook and installed Photoshop and Lightroom (CC) via the CC app. I checked for updates of both CC applications (Lightroom version CC 2015 [1014445]) and also MacOS (Sierra 10.12.6). In my profile on the Adobe ID website the new MacBook is listed as the only active device - I deactivated the Windows device. But when I try to login to Lightroom Mobile in the Lightroom app in MacOS, nothing happens - no login screen, nothing. I also tried to logoff and -on in Lightroom and the CC App, nothing changed.
Another strange behavior is that the dehaze function is missing in my installation of Lightroom on the Mac. Might there be a connection between these two problems?

Please help, I am really frustrated after my first days with my new MacBook :-(

Responses

Adobe Administrator

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7.9K Messages

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114.9K Points

3 years ago

Dehaze wasn't added until CC2015.1. The current version is CC2015.12 - you can download a patch file that will update you at this page if the automated update isn't functioning for you: http://trials3.adobe.com/AdobeProducts/LTRM/6/osx10/Lightroom_6_LS11.dmg?PID=2159997

Adobe Photography Products

Quality Engineering - Customer Advocacy 

5 Messages

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130 Points

Thanks! Which version do I have - I am not sure with my version number (CC 2015 [1014445])? Unfortunately the access is denied to the link you provided :-(

253 Messages

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3.3K Points

Lightroom mobile is an app that run only on iOS machines (iphone and iPad) and LR CC are running on macOS

5 Messages

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130 Points

Yes I know and I use both several years now. But in order to activate the sync you have to login to LR mobile on MacOS (on the upper left side). And this doesn't work in my Lightroom

122 Messages

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2.2K Points

Hi Katja, 
Yes sync does not work since the version you are using is CC 2015 (FYI, it does not work for all versions lesser than CC 2015.7). Please update to the latest build.
Thanks,
Arjun

Adobe Administrator

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25 Messages

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858 Points

Hi Katja,
Please refer the below download link for Lightroom CC 2015.12 update.
Mac: http://swupdl.adobe.com/updates/oobe/aam20/mac/AdobeLightroom-6.0/6.12/setup.dmg
Once you finish updating, open Lightroom go to Help menu>About Adobe Photoshop Lightroom CC and it should show you the exact of Lightroom you are using. 
Thanks,
Mohit