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Adobe Photoshop Family

215 Messages

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4.8K Points

Fri, May 22, 2015 5:37 AM

Lightroom CC Error copying image metadata

Error copying image metadata (Ctrl + Shift + Alt + C) hangs up with error message.

Responses

Champion

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5K Messages

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91.9K Points

5 years ago

Clearly a bug.

But if you upload the problem pic to Dropbox or similar service and post the link here, we can take a look it in detail to see what might be causing it and perhaps get a workaround. The more details we can divine, the more likely it is Adobe will fix the problem.

215 Messages

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4.8K Points

5 years ago

Thank you John.
The strange thing:
After restarting Lightroom it worked perfectly on the very same pictures.
So the error is not reproducable...

Champion

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5K Messages

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91.9K Points

The worst sort of bug to track down. But at least you've got it reported here in case it happens to you or others in the future.

Champion

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5K Messages

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91.9K Points

5 years ago

Did this involve photos in a catalog that was converted from a previous version of LR, by any chance?

215 Messages

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4.8K Points

5 years ago

My Lightroom is currently again in this state where the error happens.
Can I somehow set a Debug-Flag to get a Logfile for you?
INteresting: The error message shown only appears when trying to copy the metadata via the Menu item (not when I press the Shortcut Ctrl + Shift + Alt + C). But the metadata isn't copied in both situations.

215 Messages

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4.8K Points

5 years ago

the catalog was converted from LR 5.7 but it happens also with pictures added after the conversion in LR CC.
Can it be that it has something to do with the ExifMeta plugin which adds fields to the database?

Champion

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5K Messages

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91.9K Points

It's certainly possible, but I think it's not likely. The plugin uses the standard LR APIs that lots of other plugins use, and I haven't seen any reports about problems with other plugins' use of custom fields.

The author of ExifMeta had been very responsive to his users over the years, but as you might know, his site robcole.com has been dead since February and Rob Cole hasn't been heard from on these forums since the middle of January.

Champion

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5K Messages

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91.9K Points

5 years ago

I don't know of any flags that might help. A couple of troubleshooting suggestions:

1. Post the problem file to Dropbox or similar and paste the link here. We can take a look at the internals of the metadata to see if it's caused by something particular in the file, which would likely suggest workarounds.

2. Import the problem photos into a fresh new test catalog. That would help identify if the problem is specific to the catalog rather than photos, and again it might suggest a workaround.