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4 Messages

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110 Points

Sat, Apr 27, 2019 8:16 PM

Lightroom CC and Photoshop cause audio driver to reload

I am getting sporadic appearances of my audio driver when working on photos in LR and PS. The driver appearance is shown below.



The audio settings have to be reset before one can work on the image file. It appears to occur when a CPU-intensive operation is going on (shake reduction in PS is shown above) and/or large image files (panoramas) are being handled. In the case above it crashed PS, but normally it simply halts computation until the driver has been reset.

Responses

38 Messages

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938 Points

a year ago

I doubt that this is an issue with LR and PS specifically but rather a symptom of some other problem with your computer that is manifesting when the machine is under load. It may be that it is only the heavy LR and PS operations that are putting the machine under sufficient load for the problem to appear.

The audio driver may not be reloading but simply erroneously detecting insertion of a plug into your machine's front audio jack. My first step in trying to resolve this would be to ask whether you have something, headphones perhaps, plugged into that jack. If so try unplugging and re-plugging it to ensure that it has a good connection; this could make a difference. if it does not, then try disconnecting it completely and see if the problem still occurs with nothing connected to that jack. If the problem still occurs it may suggest a fault in the audio driver firmware (have you updated to the latest version?) or (less likely) a hardware fault.

4 Messages

 • 

110 Points

a year ago

Dear Steve

Many thanks for your response.

I suspect that you are correct. I monitored CPU usage a couple of times and 'crashes' happened when the CPU was under heavy load >97%.

I should have said that I had check that the audio driver was up to date (which it was) and the connector to the external speakers (at the rear) seems fine. Nothing is plugged in to the front jack. I will open up the case and have a look to see if there is anything obviously wrong with the front audio jack. Joy!