Skip to main content
Adobe Photoshop Family

1 Message

 • 

70 Points

Fri, Jun 29, 2018 10:04 PM

Lightroom cc 7.4 regular develop presets (left panel) won't do anything

man i wish i knew what people were going through with basic presets before i updated.  now i am stuck.  running Lightroom cc classic 7.4.  can't get any lightroom built in develop presets to work.  the preview at the top shows a sample of the preset, but when i click on the text, nothing applies to the image.  same with my TotallyRad presets.  I've tried to do the reimport thing, they show up in the panel on the left but won't do anything to the image.
any help or points to fixes greatly appreciated. totally stuck.

Responses

Champion

 • 

6.1K Messages

 • 

106.1K Points

3 years ago

Hi Steve. First port of call, can you please go to Help menu > System Info and paste the first section of text. That will hopefully offer us some clues.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

1 Message

 • 

60 Points

2 years ago

Im having this exact issue. mine says
Lightroom Classic version: 7.4
License: Perpetual
any help would be stellar! 
thank you 

Champion

 • 

3.3K Messages

 • 

58.1K Points

You have this problem of having 'upgraded' a perpetual license of Lightroom 6 to Lightroom Classic somehow. That upgrade should never have been possible, because you do not have a subscription to Lightroom Classic, but a perpetual license for Lightroom 6. There is no perpetual license for Lightroom Classic and there is no Lightroom 7. Due to a bug in the updaters it was somehow possible to install Lightroom Classic without having a subscription, and this now causes all kinds of problems. You’ve just been lucky that it didn’t happen earlier, when you first started with the upgraded version.

The solution is to go back to Lightroom 6, the version you have a license to use. In order not to lose all the work you may have done since your first update, select all the images that were imported after you updated to Classic and choose 'Metadata - Save Metadata to Files'. Then open Lightroom 6 with your old Lightroom 6 catalog, and import these images. The edits and metadata should come over, except those edits that are new for Lightroom Classic (like Range Mask). You can find the correct installers and updaters here:
https://helpx.adobe.com/lightroom/kb/...

Or, of course, you can take a subscription to Lightroom Classic after all. In that case you need to fully uninstall Lightroom, and then reinstall it after the subscription has come into effect and you’ve logged in with your Creative Cloud credentials. Your catalog will not be affected by uninstalling/reinstalling.

Also please go here to help Adobe sort out this mess: https://helpx.adobe.com/creative-clou...

Johan W. Elzenga,

http://www.johanfoto.com

Adobe Administrator

 • 

9.1K Messages

 • 

127.3K Points

2 years ago

@Mercedez Liston- We would like to collect system logs from you if you are willing. 
Adobe Photography Products

Quality Engineering - Customer Advocacy