Lightroom CC 2015.6: Crashes when using Smugmug export plug-in

This issue should be fixed in the CC 2015.6.1 update that went live today: http://blogs.adobe.com/lightroomjournal/2016/07/lightroom-cc-2015-6-1-now-available.html

Try downloading the latest version of the plugin from here and install it: http://help.smugmug.com/customer/portal/articles/121321

It's very rare but certainly possible for a plugin to crash LR -- I just fixed a bug in one of my plugins that crashed LR.

"when I attempt to use my Smugmug export plug in...t crashes LR."

What actions trigger the crash?  E.g. after clicking Publish when you've added a new photo to a published collection?

Please post a crash log here -- that will help Adobe troubleshoot.  See https://forums.adobe.com/thread/1889519 for details.

I used to go to "File", "Export" and in the drop down for "Export to" "Smugmug" was a choice and I had a full menu of choices to chose from.  Tonight I removed the Plug In I had, and installed the latest and now use the "Publish" function which does not give me all the choices I used to have.  I believe my old version was through a third party, "Alloyphoto".  Preferred the old way (Export, not Publish).

When I do use "Publish" it does not crash LR.

If you prefer Alloyphoto's plugin, you could file a support request with him here: https://alloyphoto.com/contact/

Does it crash or freeze (with a rotating circular blue cursor)? For me, the problem is freezing, which is does all the time. I have never had it crash after an export.

(The problem with freezing is that there is no crash report.)

It is not a problem with the plugin. I have this freeze with SmugMug's publish plugin AND with Jeffrey Friedl's plugin.

Further info on my freeze: It happens when I publish to Flickr also. So, it's not a SmugMug problem, and it's not the fault of any particular plugin, since I've tried four of them.

There's a fixed amount of time after the progress bars go away, maybe 5 sec. at most. What I've decided to do is use that time to terminate Lightroom (if I'm looking at the screen) with a Ctrl-Q. If not, I just kill it.

NOTE: No crash log. It is a freeze, not a crash.

Marc, as it turned out, the OP is on a Mac.  Either we have something in common with her across platforms or perhaps we hijacked the thread - in either case, are you seeing freezes when you import from a memory card?

Also, do you see memory use spike in the Task Manager when your Lightroom freezes?  Have you tried Adobe tech support?  I have done all the normal troubleshooting steps they advise but am reluctant to let them take remote control of my PC because of a bad experience before...


Fred

Fred: I will call Adobe on Tuesday. My problem is with export/publish, not import. I posted here because someone told me to add my problem to this thread.

You are a braver soul than I!  Perhaps you can post back your outcome...

I am the original OP and yes, I am on a Mac.  LR would crash when I was attempted to export to Smugmug. Moments after I would hit the "export" button LR would just quit and close on it's own and there was no Crash Report dialog box message re: LR closing unexpectedly.  Vlad from Alloy did not see anything in his logs and could not help me.  I finally uninstalled the Alloyphoto version and installed the free Adobe, latest version.  I then had to re-do all my settings, etc. in Plug In Manager and Publish Manager.  I can now Publish to Smugmug without a problem but I don't like the workflow as much as I did when I could "Export" instead, with the same dialog as exporting to the hard drive. 

Found a fix:

Rename: C:\Users\[username]\AppData\Roaming\Adobe\Lightroom to something else, restart LR, and all is well.

So, it was one of the preference or preset files that LR couldn't handle. Still a LR bug (nothing like this should cause a hang), but at least I am past it.

Note that if you want any presets or settings back, you can one-by-one copy them into the active folder (recreated by LR), making sure that behavior is OK after each copy.

UPDATE: That was actually not the fix. When I launched LR from a newly-created user account, it did work, and I thought removing the AppData would do the trick, but it did not. Near as I can tell, however, it does work in the new user account, so maybe it's a registry problem. Anyway, I'm going to just move to that new user account, in the hopes that the problem then goes away for good.

This reply was created from a merged topic originally titled Lightroom Crashing.

Its crashing when try to modify galleries in the SmugMug plug-in.  Its just until recently, has been seamless until an update was done.  Can't modify galleries at all.  It crashes.

I am using current versions on a iMac.  SmugMug said to roll back LR but I have 33K photos and don't want to make any drastic changes.

Yes, awesome thank you!  Fixed!

Just returned from a trip and loaded the update.  I'm sorry to say that my problems (not responding errors after publishing to SmugMug and after import from an SD card) have not been fixed...