andrea_waxler's profile

7 Messages

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164 Points

Sun, Jun 12, 2016 9:37 PM

Lightroom CC 2015.6: Crashes when using Smugmug export plug-in

I updated to LR CC 2015.6 and when I attempt to use my Smugmug export plug in (which has been working fine until now) it crashes LR.  I have also contacted Support for the plug in and they never heard that a plugin could crash LR.

Responses

Official Solution

Adobe Administrator

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15.9K Messages

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295.3K Points

5 y ago

This issue should be fixed in the CC 2015.6.1 update that went live today: http://blogs.adobe.com/lightroomjournal/2016/07/lightroom-cc-2015-6-1-now-available.html

Sr. Product Manager, Adobe Digital Imaging

7 Messages

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120 Points

My CC 2015.6.1 updated Lr is still crashing after upload to Smugmug.  We need another patch - fast!

16 Messages

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252 Points

Must be a Windows thing?  All is working fine here.  Check your drives and permissions.

7 Messages

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120 Points

I've tried running as administrator, but the Smugmug plug-in does not show up.  When I try to install the plug-in (still as administrator) it gives me an error:  "An error occurred while attempting to load this plug-in".  This is not acceptable.  It renders all my galleries on Smugmug unworkable via Lr.

16 Messages

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252 Points

This is on windows machine?  Sorry, mentioned administrator, so sounds windows.  Refresh you plug-in, disable and enable it.  Also, what I have done in the past is write smug mug support and they will give you a direct link to a new plug-in.  I have done that.  Def be patient.  Don't do anything with your catalogs.  I deleted my previews and it reloaded all my galleries for republish, not ideal but didn't want it to do that. 

7 Messages

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120 Points

Gary, yes, sorry - I'm on Windows 10.  I've tried downloading the 3.0.8 plugin manually to re-install, and something is preventing me from opening the zip file it comes in.  VERY unusual.  I'll try your suggestion with the plug-in I have.  I've been making backups every time I shut down, before attempting to synch with Smugmug.

7 Messages

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120 Points

Running Lr as Administrator (in Windows 10) seems to make it stable - not crashing.  I've checked the box under Lr Properties/Compatibility tab to run as Administrator.  You may not have problems is you sign into Windows as a user with Admin rights.

16 Messages

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252 Points

Great insight, have had nurmerous permissions issues on a Mac when new OS was issued.  Would as well recommend setting permission disc wide (windows) for greater usability.  

Champion

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5.8K Messages

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100.4K Points

5 y ago

Try downloading the latest version of the plugin from here and install it: http://help.smugmug.com/customer/portal/articles/121321

It's very rare but certainly possible for a plugin to crash LR -- I just fixed a bug in one of my plugins that crashed LR.

26 Messages

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448 Points

I don't know if your problem looks like this or not. I first thought it was a SmugMug issue until it started happening after importing from an SD card. To me, that points the finger back to Lightoom, or a Lightroom/Windows 10 combo...

https://forums.adobe.com/thread/2161950

7 Messages

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164 Points

I have a Mac....but thanks for the response.

Champion

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5.8K Messages

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100.4K Points

Did you download and install the latest version of the plugin?

26 Messages

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448 Points

If you were asking me, yes - I have been messing with this for 2 weeks and tried the current and 2 previous SmugMug plug-ins without joy. I have also tried uninstalling/reinstalling Lightroom. All software is current.

Champion

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5.8K Messages

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100.4K Points

5 y ago

"when I attempt to use my Smugmug export plug in...t crashes LR."

What actions trigger the crash?  E.g. after clicking Publish when you've added a new photo to a published collection?

Please post a crash log here -- that will help Adobe troubleshoot.  See https://forums.adobe.com/thread/1889519 for details.

7 Messages

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164 Points

I did not use "Publish".  The Alloyphoto version used the "Export" function which had the same dialogs as exporting to your hard drive.  In the drop down, "Export To" Smugmug was a choice.  I would make my choices in the dialog box and then click "Export" and LR would quit and close.  Where do I find the crash log in LR and I will post.

7 Messages

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164 Points

5 y ago

I used to go to "File", "Export" and in the drop down for "Export to" "Smugmug" was a choice and I had a full menu of choices to chose from.  Tonight I removed the Plug In I had, and installed the latest and now use the "Publish" function which does not give me all the choices I used to have.  I believe my old version was through a third party, "Alloyphoto".  Preferred the old way (Export, not Publish).

When I do use "Publish" it does not crash LR.

Champion

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5.8K Messages

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100.4K Points

5 y ago

If you prefer Alloyphoto's plugin, you could file a support request with him here: https://alloyphoto.com/contact/

7 Messages

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164 Points

I did contact him.  He could not help.

6 Messages

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122 Points

5 y ago

Does it crash or freeze (with a rotating circular blue cursor)? For me, the problem is freezing, which is does all the time. I have never had it crash after an export.

(The problem with freezing is that there is no crash report.)

It is not a problem with the plugin. I have this freeze with SmugMug's publish plugin AND with Jeffrey Friedl's plugin.

Champion

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5.8K Messages

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100.4K Points

Does all of Lightroom freeze, or does the plugin just stop making progress publishing the collection? If the latter, then that's definitely a problem with Smugmug.

6 Messages

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122 Points

LR freezes. The export/publish is completely finished, and the progress bars are gone. At SumgMug, the operation has successfully completed. I can operate LR for a few seconds, clicking on various thumbnails or controls, but after at most 2 or 3 seconds it freezes. This happens 100% of the time. When not exporting to Smugmug, using either plugin, LR never freezes or crashes.

6 Messages

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122 Points

5 y ago

Further info on my freeze: It happens when I publish to Flickr also. So, it's not a SmugMug problem, and it's not the fault of any particular plugin, since I've tried four of them.

There's a fixed amount of time after the progress bars go away, maybe 5 sec. at most. What I've decided to do is use that time to terminate Lightroom (if I'm looking at the screen) with a Ctrl-Q. If not, I just kill it.

NOTE: No crash log. It is a freeze, not a crash.

26 Messages

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448 Points

5 y ago

Marc, as it turned out, the OP is on a Mac.  Either we have something in common with her across platforms or perhaps we hijacked the thread - in either case, are you seeing freezes when you import from a memory card?

Also, do you see memory use spike in the Task Manager when your Lightroom freezes?  Have you tried Adobe tech support?  I have done all the normal troubleshooting steps they advise but am reluctant to let them take remote control of my PC because of a bad experience before...


Fred

6 Messages

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122 Points

5 y ago

Fred: I will call Adobe on Tuesday. My problem is with export/publish, not import. I posted here because someone told me to add my problem to this thread.

26 Messages

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448 Points

5 y ago

You are a braver soul than I!  Perhaps you can post back your outcome...

7 Messages

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164 Points

5 y ago

I am the original OP and yes, I am on a Mac.  LR would crash when I was attempted to export to Smugmug. Moments after I would hit the "export" button LR would just quit and close on it's own and there was no Crash Report dialog box message re: LR closing unexpectedly.  Vlad from Alloy did not see anything in his logs and could not help me.  I finally uninstalled the Alloyphoto version and installed the free Adobe, latest version.  I then had to re-do all my settings, etc. in Plug In Manager and Publish Manager.  I can now Publish to Smugmug without a problem but I don't like the workflow as much as I did when I could "Export" instead, with the same dialog as exporting to the hard drive. 

6 Messages

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122 Points

5 y ago

Found a fix:

Rename: C:\Users\[username]\AppData\Roaming\Adobe\Lightroom to something else, restart LR, and all is well.

So, it was one of the preference or preset files that LR couldn't handle. Still a LR bug (nothing like this should cause a hang), but at least I am past it.

Note that if you want any presets or settings back, you can one-by-one copy them into the active folder (recreated by LR), making sure that behavior is OK after each copy.

UPDATE: That was actually not the fix. When I launched LR from a newly-created user account, it did work, and I thought removing the AppData would do the trick, but it did not. Near as I can tell, however, it does work in the new user account, so maybe it's a registry problem. Anyway, I'm going to just move to that new user account, in the hopes that the problem then goes away for good.

16 Messages

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252 Points

5 y ago

This reply was created from a merged topic originally titled Lightroom Crashing.

Its crashing when try to modify galleries in the SmugMug plug-in.  Its just until recently, has been seamless until an update was done.  Can't modify galleries at all.  It crashes.

I am using current versions on a iMac.  SmugMug said to roll back LR but I have 33K photos and don't want to make any drastic changes.

16 Messages

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252 Points

5 y ago

Yes, awesome thank you!  Fixed!

26 Messages

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448 Points

5 y ago

Just returned from a trip and loaded the update.  I'm sorry to say that my problems (not responding errors after publishing to SmugMug and after import from an SD card) have not been fixed...

16 Messages

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252 Points

Thats odd.  Usually after returning from being away for an extended period of time often requires several house keeping items.  Restart router, computer, refresh SmugMug plugin etc.  Can you offer what errors you are getting and when?  

Adobe Administrator

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15.9K Messages

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295.3K Points

Fred, did you install the 2015.6.1 update since you returned from your trip?

Sr. Product Manager, Adobe Digital Imaging

26 Messages

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448 Points

For Jeffrey, yes, 2015.6.1 is on-board.  For Gary, I haven't been gone THAT long.  Everything is current and working fine otherwise.

For both, this has been ongoing for several months.  The publish to SmugMug will complete fine.  After anywhere from 1 to 4 clicks AFTER publishing, Lr freezes with a "not responding" error.  I have to terminate the program and restart.

Elsewhere in the forums, you will see that I'm having a similar error after importing from an SD card.  The import seems to go fine but Lr freezes with the same error while standard previews are being rendered.  The recent update didn't fix that either.  Everything else in Lr is working fine...

16 Messages

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252 Points

For several months.  Anything change several months ago with your machine?

Is your video card supported by LR?  Have you done a hardware test?  I had several issues with my LR and made trips to genius bar.  Turned out my optical drive was bad.  Completely cleaned drives on old MBP (Fortunately i was moving to a new computer).  Put in new HDD in optical drive.

After publishing is it complete or downloading comments still?

Had an issue with publishing a few times, try renewing your lease in your network settings.  Would also try importing to another drive to see if that is the problem.

Also, could do a safe boot and clean out your cache and delete your saved application state.

Its relatively easy to move your LR catalog to another drive.    

26 Messages

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448 Points

Gary, yes video card is supported and drivers are current.  GPU box is not checked.  This is a very recent Windows 10 machine and all hardware checks out.  There were no changes to the platform that I can connect to this or the import problem.  The publish sequence is complete and the freeze occurs within a few clicks after.  Have also tried using a fresh test catalog with the same outcome...

16 Messages

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252 Points

I see that an issue could be just windows 10.  Have you tried using a new user on your machine?

I see.  Have you talked with SmugMug (email support)?  They are always helpful as well as Adobe, can call or do an online chat.  Both companies offer great tech support beyond what you are getting here.  You said test catalog, but I would try a external drive as well.  As always do a back up.  I doubt the SD card is bad but worth trying another one.

Check this thread:  Run as admin?  Other repairs.
http://blogs.adobe.com/crawlspace/2015/07/photoshop-and-lightroom-compatibility-with-windows-10.html

Adobe Administrator

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15.9K Messages

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295.3K Points

When Lightroom crashes, what does the detailed crash log say the faulting module is?

Sr. Product Manager, Adobe Digital Imaging

26 Messages

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448 Points

It's not generating a crash dialog and, if there is a log file some place, I'm not finding it.  I'm not certain that it's a "crash."  The program simply freezes with a "Not Responding" message at the top of the window.

If there is a log file somewhere in Windows 10, please let me know where it is and I'll pass it along...

Adobe Administrator

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538 Messages

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9.9K Points

Please see if you can create a crash dump by following the instructions at
https://support.microsoft.com/en-us/kb/931673

Thanks,
Sunil 

26 Messages

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448 Points

I created it but it is 1.21 GB!  How should I get it to where it needs to go?

16 Messages

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252 Points

I would be interested to know why you are having this issue, please do post a followup.  I am A+ certified, a photographer, 36K plus photos, iMac, Thunderbay with RAID0, CCC, TM, and Backblaze.  I had issues a few times.  Also, be aware just because a hard drive functions does not mean it does not have an issues.  After replacing one of mine, system works, even though the HDD was checking ok, but had terrible permission issues and would not secure erase.  My issue was on a MBP 2011.