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2 Messages

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110 Points

Tue, Oct 6, 2015 9:05 PM

Solved

Lightroom: CC 2015.2 on MacOS 10.11 crashes

Lightroom 2015.2 has killed my capacity to work - it is constantly crashing (and yes, I have ticked off the box in the preferences)

How can we go back to 2015.1

Adobe, how can you have gotten this so wrong?

Responses

3 Messages

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100 Points

5 years ago

interesting, so far, Simons post seems to have done the trick. Signed out and in again, and for now, CPU is idle... Let's see

Thanks so far!

1 Message

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60 Points

5 years ago

I have not had any problems with LR v 2015.2.1 until I installed latest update to El Capitan v10.11.1. Now I cannot get tabs to close or scroll to work among other things. Could this possibly be a fault of OS X rather than LR?

13 Messages

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182 Points

5 years ago

Joseph, that is exactly what happened with me when I upgraded LR from the crashing version (6.0 on capitan) to the updated LR version that supposedly alleviated that. LR was basically useless after upgrading up to 2015.2.1. So I downgraded via the CC panel in the header to 6.0. Scroll down in that dropdown to install previous versions and click the version of LR you want to install. Hopefully you can deal with the multitude of crashes until a properly working LR version is released...

Adobe Administrator

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15.8K Messages

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295K Points

5 years ago

You can roll back to the prior 6.1.1 update until things are reverted and corrected: https://helpx.adobe.com/lightroom/kb/...

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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72 Points

I have identical issue to Shabad Khan below and cannot believe that Adobe has just gone quiet on this. No answers. No news. Nothing. Just simply really bad.
I happened to still have LR 5 on my machine that I purchased and am using that, but still paying for LR cc 2015 that is unusable.
I am sorry but it really pi**es me off that the only response from an Adobe employee (Chief Customer Advocate) is to rollback. Have you any idea what rolling back involves in some parts of the World?

1 Message

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60 Points

5 years ago

I did rollback to 6.1.1 after deleting (uninstalling) 6.2. I am now able to use LR, HOWEVER, after I have processed images for a while, first the thumbnail visualization for the folder that I am currently working on fails to show the thumbnail of the images. Then, LR fails to load the image, and if I hit CMD+Q to quit, it just doesn't quit on it's own, requiring me to kill it instead.

Basically, for me, 6.1.1, and 6.2 are both unusable. El Capital on MBP with 2.5GHz/16GB/512GB SSD/nVidia GT 750M (2GB). I have set the graphics acceleration (as that's another area where LR behaves very unpredictably).

Can't believe Adobe software is failing so miserably on so many fronts. Basically, I'm now paying $10 a month for a software that's unusable.

2 Messages

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72 Points

I have identical issue and cannot believe that Adobe has just gone quiet on this. No answers. No news. Nothing. Just simply really bad.
I happened to still have LR 5 on my machine that I purchased and am using that, but still paying for LR cc 2015 that is unusable.
I am sorry but it really pi**es me off that the only response from an Adobe employee (Chief Customer Advocate) is to rollback. Have you any idea what rolling back involves in some parts of the World?

13 Messages

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182 Points

5 years ago

I've had no luck. Still waiting on an update. Case is still open. I've regretfully started looking at Capture One as an alternative to Lightroom... Adobe! I want my money back!!

Employee

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1.7K Messages

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32.4K Points

5 years ago

Hold on. We're almost there...

Principal Scientist, Adobe Lightroom

7 Messages

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150 Points

5 years ago

If you wish to regain confidence from working photographers that rely on your software after this cluster #uck, I hope that you at least offer a free one year subscription to all.

After all, your software used to be king for pros, now it is slow, outdated and clunky targeted to the selfie crowd.

Employee

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1.7K Messages

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32.4K Points

5 years ago

I am just an engineer on the Lightroom team. I accept your criticism. There were mistakes made during Lr 6.2 and the team is responding to that (see http://blogs.adobe.com/lightroomjournal/2015/10/lightroom-62-import-update.html). The team is working very hard to make sure that Lr 6.3 release will be a successful one.

Principal Scientist, Adobe Lightroom

1 Message

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60 Points

5 years ago

Time is money, and guess what you are wasting...

99 Messages

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1.7K Points

5 years ago

Adobe: Thanks for paying attention and communicating with us in the forums. This does make a big difference, when you put a human face on the development team.

(1) I never updated to any of the October releases and I am relatively happy. I think that the back-off procedure -- to pre-October releases -- is well advised.

(2) I have been imagining that the October releases were developed using a new team of people, or some different internal quality assurance processes. It is very odd that you would drop import options or release software that crashes.

(3) I urge you to STOP ADDING FEATURES temporarily and focus on runtime reliability and speed. Why, for example, do so many people have to switch to Capture One for tethering? C1 is apparently so much faster than LR .... why?

(4) Why do I have to turn OFF the graphics processor option in LR on my 13" MacBook Pro to get a speedup? Weird, no? (Yes, my machine lacks dedicated v-ram, but still ...).

4 Messages

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102 Points

5 years ago

its been long enough... we need the problem solved as it is costing most of us money every day...

4 Messages

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120 Points

5 years ago

Somehow my lightroom 2015.2.1 which was working relatively fine up until yesterday is now totally unusable now. It keeps freezing every 2 minutes, doing just the simplest tasks like applying a filter in grid few to only show flagged images or changing to develop mode. Import is all of a sudden not usable at all, menus are not showing up any more.... For my shooting yesterday I had to change back to LR 5. which runs totally fine on el capitan. What is wrong here?????

10 Messages

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230 Points

5 years ago

Rolling back worked for me. Next update I will wait for a few weeks before upgrading as now adobe has hurt my trust. Sort of like how Windows destroyed my trust years ago and now I wait at least a year before trying out their newest software...... Adobe should restore that trust that was shattered by giving us (those that purchased LR6) the ability to do all the features in CC lightroom. This would be a start in the right direction.

4 Messages

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120 Points

I am now also back to 2015.1.1 now And everything is Fine. Weird that the Problems Started some weeks after the update...

3 Messages

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90 Points

5 years ago

I upgraded to latest, just released LR CC 2015.3. Some problems appear to be fixed, e.g., constant freezing, unable to import. However, LR hanging up on writing data to xmp files, I have to do Force Quit. Also program slow to communicate with PS, sometimes doesn't communicate. In general, program running slower than it did with LR CC 2015.1.

I echo earlier comment that Adobe should not develop further new features until all issues fixed and the speed of the program is greatly improved.

Champion

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6.2K Messages

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106.2K Points

I've seen another report of writing to xmp causing trouble. It would be worth starting another thread on the subject so the bug can be properly tracked.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

Adobe Administrator

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15.8K Messages

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295K Points

I'll fork it to a new thread

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.8K Messages

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295K Points

This is a great conversation that's separate from the main one, so I created a new conversation to continue the discussion.

Please reference the new conversation here: Lightroom 6.3: Hang writing XMP

Sr. Product Manager, Adobe Digital Imaging