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Adobe Photoshop Family

133 Messages

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2.5K Points

Mon, Jul 31, 2017 2:50 PM

Lightroom CC 2015.12: 10 crashes system on Win 10 with BAD_POOL_CALLER error

please fix this

Responses

Adobe Administrator

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8.6K Messages

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122.6K Points

3 years ago

Please go to Help>System Info... and get us the exact version of Lightroom currently installed.  Do you have/can you get and post here a screen shot of the error?
Adobe Photography Products

Quality Engineering - Customer Advocacy

Employee

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1.7K Messages

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32.4K Points

3 years ago

Sounds like you have a system failure, either due to some hardware, or system drivers failures.

Principal Scientist, Adobe Lightroom

133 Messages

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2.5K Points

3 years ago

It's the blue screen of death that tells me it's gathering info. LR is 2015.12 , camera raw 9.12.

Adobe Administrator

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8.6K Messages

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122.6K Points

See Simon's comment above. Likely hardware or a hardware driver (video, etc) is causing this. BSODs are normally a hardware-level issue.
Adobe Photography Products

Quality Engineering - Customer Advocacy

133 Messages

 • 

2.5K Points

Dell says all my drivers are up to date, and lightroom is the only program that causes the crash.

Adobe Administrator

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8.6K Messages

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122.6K Points

Dell (and Microsoft) are not good places to check  for video drivers. Normally they lag several updates behind the video card manufacturers software updates. It is always wise to go straight to the video card manufacturer's site and get the latest update from them.
Adobe Photography Products

Quality Engineering - Customer Advocacy