Skip to main content
Adobe Photoshop Family

23 Messages

 • 

340 Points

Mon, Jan 8, 2018 10:24 PM

Lightroom CC 2015: Crashing on (Win 10)

Last night I uploaded a lot of photos with LR2015.13 (win 10 platform).  Seemed fine. TodayI tried synching to my ipad but it wouldn't transfer photos. I clicked on my name on the upper left to start synch and now LR crashes everytime I try to start it. I updated to 2015.14 but still the same. No other changes (but the computer did restart last night so wondering if a windows update is responsible). I tried using LR Classic CC but it tells me there is a duplicate catalog so I'm afraid to click on anything there (I'd be happy to use Classic CC if I can solve the catalog issue).  Please advise. Thanks

Responses

Adobe Administrator

 • 

15.8K Messages

 • 

295K Points

3 years ago

Does the event viewer say what the faulting module is? Have you tried restoring Lightroom's preferences? https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

Sr. Product Manager, Adobe Digital Imaging