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6 Messages

 • 

164 Points

Mon, Oct 29, 2012 3:05 PM

Solved

Lightroom: Catalog backup fails on mouse wheel (Win 7)

LR 4.2 64bit
Win7 SP1 64bit

During catalog backup any mouse wheel movement brings this dialog
[Window Title]
Confirm

[Main Instruction]
Lightroom was unable to back up the catalog named “LR catalog”.

[Content]
Please check your folder permissions, and make sure that you have available space on your backup drive and main catalog's drive.

[Try Again] [Choose Different Backup Folder...] [Exit]

Responses

Official Solution

Adobe Administrator

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14.8K Messages

 • 

284.9K Points

4 years ago

This issue was fixed in Lightroom 5 or later.

Sr. Product Manager, Adobe Digital Imaging

Champion

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2.6K Messages

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33.7K Points

8 years ago

I can confirm this happens for me, too, on my Win7-64 system. Clicking on Try Again restarts the backup operation.

In my case, both the Test Integrity and Optimize Catalog were checked before I initiated the backup and I tested the scroll-up and scroll-down at the beginning of the backup process, probably while the integrity check was still happening, if that makes any difference.

The only button on the backup progress dialog is Cancel, but the operation, described above, that occurs upon scrolling the mouse wheel either up or down is something different than cancelling. When I clicked Cancel, LR seemed to hang for several minutes, so I'd guess that the process was not cancelled in a timely fashion. Since I don't usually try cancelling my backups after they start, I'm not sure if this behavior is related to using the mouse-wheel during the backup operation or if this always happens.

474 Messages

 • 

10.7K Points

8 years ago

Thanks for the bug report. I am also able to reproduce this problem, and have entered the issue in our bug database. (By the way, seems to be Windows-only, bug does not occur on Mac.)

Thanks,
Ben