Lightroom: Can't login on 'get started with Lightroom for mobile'

Question

I have tried to login to 'get started with Lightroom for mobile' on my desktop (MAC) but the window will just be white and nothing happens. I also tried to login with facebook, but I only get the blue line in top of the window and nothing more happens.I updated lightroom yesterday and still the same problem.Some ideas on whats wrong?

Rikk Flohr · Answer

Check out your Adobe Creative Cloud application and make sure it is up to date as well.  You should have version 4.2.0.211 installed. If your version is older, please update the CC App and see if it cures your login issue.

Jeffrey Tranberry · Answer

Are you trying to sign in with Facebook or with your Adobe ID (email + password)?

I would first make sure you're Lightroom is up-to-date: https://helpx.adobe.com/lightroom/kb/keeping-lightroom-up-to-date.html
Then, if you are using Facebook, make sure your accounts are properly linking by logging into adobe.com at this page: https://accounts.adobe.com/security/social-accounts

Therese Eriksson · Answer

I have tried to uninstall and reinstalled adobe creative cloud too, nothing changes... -.-' Still won't open

Rikk Flohr · Answer

Let's take this a step at a time, Therese.

1. Can you log in with your Adobe ID at http://www.adobe.com?
2. Can you log in with your Adobe ID at http://lightroom.adobe.com?
3. With all Adobe apps closed, can you log in with your Adobe Creative Cloud App?

Arjun Haarith · Answer

If your Lightroom version is less than 2015.7 (meaning 2015.6.1 and earlier versions), then signing in to 'Lightroom Mobile' and eventually syncing is blocked.

Greg Lewandowski · Answer

I have the latest version of LR and can't sign into mobile or find out why

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Lightroom: Can't login on "get started with Lightroom for mobile"

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