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Adobe Photoshop Family

10 Messages

 • 

160 Points

Wed, Aug 9, 2017 5:52 AM

Solved

Lightroom: Can't login on "get started with Lightroom for mobile"

I have tried to login to "get started with Lightroom for mobile" on my desktop (MAC) but the window will just be white and nothing happens.
I also tried to login with facebook, but I only get the blue line in top of the window and nothing more happens.
I updated lightroom yesterday and still the same problem.
Some ideas on whats wrong? 


Responses

Adobe Administrator

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8.6K Messages

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122.8K Points

3 years ago

Check out your Adobe Creative Cloud application and make sure it is up to date as well.  You should have version 4.2.0.211 installed. If your version is older, please update the CC App and see if it cures your login issue. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

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160 Points

Yes it is updated =/ something more I can do?

Adobe Administrator

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8.6K Messages

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122.8K Points

When you sign out/sign in are you doing this via Lightroom or via the Creative Cloud App?
Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

 • 

160 Points

Via lightroom, at the left corner that says "get started with lightroom for mobile" and I choose login. 

10 Messages

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160 Points

Now I have uninstalled lightroom and now installed it again, and now I cant even open the section where you can login to sync with mobile. Nothing happens when Im trying to open "sign in". GAH what am I doing wrong?

Adobe Administrator

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15.5K Messages

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291.9K Points

3 years ago

Are you trying to sign in with Facebook or with your Adobe ID (email + password)?

I would first make sure you're Lightroom is up-to-date: https://helpx.adobe.com/lightroom/kb/keeping-lightroom-up-to-date.html
Then, if you are using Facebook, make sure your accounts are properly linking by logging into adobe.com at this page: https://accounts.adobe.com/security/social-accounts

Sr. Product Manager, Adobe Digital Imaging

10 Messages

 • 

160 Points

I have tried both Adobe ID account and facebook. Yes its up to date. I just updated it. Still doesn't work. =/

10 Messages

 • 

160 Points

I have connected my facebook and google account to my adobe ID too but still doesn't work. The window is just white and nothing happens. It is so frustrating! 

10 Messages

 • 

160 Points

Now I have uninstalled lightroom and now installed it again, and now I cant even open the section where you can login to sync with mobile. Nothing happens when Im trying to open "sign in". GAH what am I doing wrong?

10 Messages

 • 

160 Points

3 years ago

I have tried to uninstall and reinstalled adobe creative cloud too, nothing changes... -.-' Still won't open

1 Message

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60 Points

I'm having the exact same problem! 

1 Message

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60 Points

me toooo ..

1 Message

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60 Points

me too

Adobe Administrator

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8.6K Messages

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122.8K Points

3 years ago

Let's take this a step at a time, Therese. 

1. Can you log in with your Adobe ID at http://www.adobe.com?
2. Can you log in with your Adobe ID at http://lightroom.adobe.com?
3. With all Adobe apps closed, can you log in with your Adobe Creative Cloud App?
Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

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160 Points

I uninstalled the whole lightroom and creative cloud now its working =) 

Employee

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137 Messages

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2.3K Points

3 years ago

If your Lightroom version is less than 2015.7 (meaning 2015.6.1 and earlier versions), then signing in to "Lightroom Mobile" and eventually syncing is blocked.

10 Messages

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160 Points

I uninstalled the whole lightroom and creative cloud now it's working =) 

1 Message

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60 Points

So, lightroom mobile will not work with LR5?

Adobe Administrator

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8.6K Messages

 • 

122.8K Points

Correct. Lightroom mobile requires Lightroom Classic - current version is 8.2.1. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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80 Points

3 years ago

I have the latest version of LR and can't sign into mobile or find out why