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3 Messages

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230 Points

Wed, Apr 4, 2012 11:37 AM

Lightroom: Can't Import video in LR 4.1

Lightroom 4.1RC 64bit won't import video. I tried different video formats. What's wrong?

Responses

1 Message

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62 Points

8 years ago

Adobe Bridge CS6 and Lightroom 4 are not supporting .mpeg video files (no preview, not imported).

This reply was created from a merged topic originally titled
Bridge CS6 and Lightroom 4: not supporting mpeg video files.

2 Messages

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82 Points

8 years ago

I use Lightroom 4.0 french version. Impossible to import file with the import option. I can see the files I want to import in the specific import window. When I select "all photos" or "new photos" I can see them but when I click on "destination folders" nothing appears. And when I click on "import" the progression indicator appears but nothing happens. That's a great problem!

This reply was created from a merged topic originally titled
Lightroom: photos/videos import problem with 4.0.

1 Message

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82 Points

8 years ago

After much troubleshooting I solved my video import error in LR 4. I am running Windows 7 x64 and a parental filter called Net Nanny. the module cwalsp.dll (Net Nanny) was blocking Lightroom's dynamiclinkmanager.exe and dynamiclinkmediaserver.exe. I added application exceptions in Net Nanny and the videos import correctly now. I also reported the issue to Net Nanny. This was hard to find since Net Nanny didn't have a log of application blocks (just web blocks). Mike

This reply was created from a merged topic originally titled
Lightroom 4 Video import error solved.

1 Message

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64 Points

I was able to unfreeze Lightroom by setting everything that had to do with Adobe Lightroom to "allow" in my Norton 360 firewall. Did not have to restart Lightromm 4. I will see what it does with the video issue. It stayed darn slow, though.
Martin from Austin

4 Messages

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122 Points

8 years ago

I'm using lightroom 4.1, and it wont import video anymore. It has previously although its been very erratic both to import and play. Its not a file issue as ive tried at least 4 differnet formats that play elsewhere. Ive also removed previous imported video files in lightroom and tried to re-import. Gives same error "there is a problem with the video file (1). Have tried re-install and stopping dynamic link as mentioned in another post, but nothing makes any difference. Has anyone experienced the same and found a solution please. thanks

This reply was created from a merged topic originally titled
LR4.1 not importing video anymore..

7 Messages

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134 Points

8 years ago

When importing new video files to the LR4.1 (64-bit Windows 7) catalog, a few files fail to be imported with the following message: "There is a problem with the video file". The exact same video files can be imported to the LR3.6 (64-bit Windows 7) catalog without problems.

The LR4.1 error message fails to provide sufficient information to find a solution or a workaround. The files in question are all AVI format. The non-imported files play okay in Windows Media Player, but just a certain few are consistently failing to import. I understand that LR4 may need to be less forgiving of certain file problems in order to support its expanded video features, but, if so, it should tell us what these problems are or allow us to examine logs or provide diagnostic tests that will reveal sources of incompatibility with LR4 import operation.

Improved video capabilities in LR4 are very appealing to me....but NOT if they fail while giving error messages which are unhelpful.

This reply was created from a merged topic originally titled
LR4.1 video file import fails: "There is a problem with the video file".

4 Messages

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120 Points

8 years ago

Same for me: Canon S95 MOV files; show briefly in the import dialog, then not to be found again. Windows 7x64 pro. and Lightroom 4.1.

This set of complaints in this blog reflects pretty badly on Adobe's non-pixel software technical capabilities.

Adobe's marketing claims in pitching and selling Lightroom 4 said and says they support MOV files. Many people, it appears, took them at their word and in good faith. Now, with many complaining, Adobe says nothing.

77 Messages

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1.3K Points

8 years ago

I also have the problem (Win 7 x64) with Nikon AVI video files.
The error message is: Video file doesn't contain any video frames.

20 Messages

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372 Points

8 years ago

I was getting this message: "there is a problem with the video file"

The video files were M-JPEG/AVI and H.264/MP4.
Seeing the advice above, I uninstalled DivX and rebooted.
This resolved the issue for me!
Thank you!

3 Messages

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102 Points

8 years ago

I can't playback videos imported with LR3 that works fine on it. I get the message "error reading this video. You edit this video".

I can't import videos with LR4.1. I get "there is a problem with this video file".

Videos are mov files created by an iPhone, and I work with OSX 10.7.5. It seems LR4.1 is not supporting videos...

This reply was created from a merged topic originally titled
LR4.1 doesn't play/import videos.

503 Messages

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10.6K Points

We've documented several possible causes of video issues in Lightroom. Check this site to see if any of the troubleshooting tips help resolve the issue for you. http://helpx.adobe.com/lightroom/kb/t....

503 Messages

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10.6K Points

8 years ago

For those of you who determined your Lightroom video import or playback issue was related to having DivX installed...

DivX 9.0 is now available and according to the DivX engineers, resolves the Lightroom import bug. Since I was unable to repro that problem here, I hope some of you would be willing to update to DivX 9.0 and report back if the bug persists.

NOTE: There may be Lightroom video issues NOT related to DivX. DivX 9.0 only fixes the issues specific to having DivX and Lightroom installed on the same machine.

20 Messages

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372 Points

Hello Becky,
I installed version 9.0.0 of the DivX Plus Player to see if the issue is resolved and I'm seeing the same problem with Lightroom 4.3. Now, I just have to figure out how to uninstall their application to try to get video import functionality back in Lightroom. DivX seems to have decided against including an uninstaller with this version. I went to "Uninstall a Program" in the Windows 7 Control Panel and DivX isn't listed. They don't seem to have an uninstaller in the application directory either. Oops.

503 Messages

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10.6K Points

Hi Nathan,

Try DivX 9.0.1 - that version worked for me.

Becky

3 Messages

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80 Points

8 years ago

My Sony recorder uses a MPEG4 HD format which I'm unable to import into LR4. I can import video files from this camera using Mac's iMovie. What gives?

3 Messages

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80 Points

8 years ago

Does my SONY recorder has mpeg2 files, since the Video Format is described as HD: MPEG4-AVC/H.264 AVCHD 2.0 format compatible; STD: MPEG2-PS. This is Greek to me.

Chat with SONY tech rep:

503 Messages

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10.6K Points

8 years ago

Hi John Earl,

The format you got from the Sony rep is the file format. mpg2 is an encoding standard. The file format isn't an indication of the encoding standard, as we have seen a variety of file formats using the mpg2 encoding.

Since you're using a Sony camcorder, it is likely the files are mpg2. Not all camcorders use mpg2, but all the video files we've heard about that have mpg2 are from camcorders, not videos from DSLRs.

Becky

3 Messages

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80 Points

8 years ago

Thanks. It's hard to understand the specifications.

My DSLR ( Olympus E5 ) records video. I guess it would be usable. The Sony is much easier to use than the camera, so I'll just have to use iMovie.

This is one where I processed my RAW still files in LR4, but had to import them into iMovie in order to use the camcorder files. I wish I could've tweaked the video footage.

https://www.youtube.com/watch?v=wdBjT...