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3 Messages

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230 Points

Wed, Apr 4, 2012 11:37 AM

Lightroom: Can't Import video in LR 4.1

Lightroom 4.1RC 64bit won't import video. I tried different video formats. What's wrong?

Responses

3 Messages

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88 Points

9 years ago

I have to add to the movie issues in LR 4.1RC.
MOV videos from Canon 7D - while they are imported - do NOT play or scrub and can't be trimmed or edited. The video place holder is there - but videos don't play.

However, the performance of still photo develop module HAS improved in the 4.1RC.

Windows 7
8gig RAM
i7 Intel Core CPU

136 Messages

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4.7K Points

This sounds exactly like my second issue. Though not all of the videos are affected. The funniest thing is that there is no setting difference between those that get played and those that don't for a same given camera.

4 Messages

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92 Points

9 years ago

I purchased an upgrade from LR3 to LR4 but have a serious problem. I have many short video clips in my catalog in the same folder as my pictures. I shoot video and pictures with a Nikon D90 and Panasonic TZ7.
As soon as I open a folder (in library mode) which contains video files some background programs are started like dynamiclinkmanager.exe and dynamiclinkmediaserver.exe. After a few seconds the latter one uses a constant 25% of CPU while in LR all video files in the upper right corner of the thumbnail get marked with a ! in a triangle. Both process remain active (including 25% CPU load for dynamiclinkmediaserver.exe) when LR4 is closed, they can only be killed via windows taskmanager. I have also tried to import new videofiles but I am running in the same problem here: I have not been able to import any video files, I tried several different formats!!!! This was never a problem in LR3.

I have seen reports from other people that seem to have the same problem. For me LR4 is completely useless because of the fact that many folders in my catalog contain videofiles resulting in the problem described above as soon as I open one of them. I'm seriously considering a refund if this problem cannot be solved!!

Some additional info:
- PC with Icore5, 8GB RAM
- Windows 7 64-bit
- Video's open and play correctly in Quicktime (V7.7.1 build 1680.42)

Please let me know what I can do to get rid of this serious problem.

This reply was created from a merged topic originally titled
Lightroom: LR4 in trouble with video files in catalog.

3 Messages

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88 Points

9 years ago

update: LR 4.1 RC2 has shown improvement in video editing now. I can view videos - some not that smoothly -but I CAN scrub and trim clips from my 7D DSLR. There's seems to be some caching in playback - it does stutter. LR is not my main video editor - I use Sony Vegas 11.

4 Messages

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92 Points

9 years ago

I followed the suggestion to remove DIVX software. After rebooting there was some improvement: now both dynamiclinkmanager.exe and dynamiclinkmediaserver.exe shut down correctly after closing LR4. Also, video clips from my Panasonic TZ7 already in the LR3 catalog play correctly in library mode.

However, the following still does not work:
- I am not able to import new video clips. Thumbnails display "preview not available", importing results in an error message that there is a problem with the video file.
- all video clips already in my LR3 catalog and shot with Nikon D90 do not play. Thumbnails still have a triangle with "!"

4 Messages

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92 Points

8 years ago

Anyone having more suggestions to solve my problem with importing and editing video files from a Nikon D90? I have updated to LR 4.1, I don't see any improvement.

4 Messages

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122 Points

8 years ago

Hi, Im getting same issues. Have you managed to find a solution at all?

4 Messages

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100 Points

8 years ago

I am also having similar Video problems. I can import *.mov files from a Nikon D7000 but they will not play in LR 4.1. They do play in Quick Time, Windows Media Player and Bridge (CS5). It is very frustrating as it was one of the reasons for purchasing LR 4. I had already posted a separate note before seeing this lead.

3 Messages

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230 Points

8 years ago

I did a clean install of my laptop and after that it imports perfectly. No idea what interfered with LR, but now it's okay.

4 Messages

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100 Points

8 years ago

Michael Many thanks for that, normal service has been resumed! (should have thought of that!)

4 Messages

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122 Points

8 years ago

I managed to fix it by removing DIVX....all works fine now :-)

5 Messages

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104 Points

8 years ago

I have this issue still. Must be some conflict I'm not thinking of. I don't have DivX installed though.

Wierd conflicts though. I noticed earlier that Import crashes Lightroom if I have my phone plugged into the computer, even if I'm not importing from the phone. Just having it connected causes repeated crashes.

4 Messages

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92 Points

8 years ago

I also still have the same problem, despite various attempts to find a cause.
Apparantly Adobe lost interest in this problem, I don't see any support from their side.

5 Messages

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104 Points

8 years ago

I spent almost 3 hours today on live chat with an technical rep from Adobe. We had screen sharing going and everything. Apparently there is some conflict from something in windows. We created a new user profile and disabled UAC, disabled all services and all startup items and from there I was able to import videos without a hitch. Tried disabling startup items and services on my own account, and still was not working.

I don't know if this is a profile issue or what now. It was very frustrating to come to the end of that line with no resolution. But the guy did put in good faith effort.

I will be playing around more later, i hvae a few ideas on what might be causing the conflicts.

5 Messages

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104 Points

8 years ago

Here is more detail that I posted on lightroomforums and in the Adobe support forum.

Here is my setup:

Local PC with lightroom installed. Core i7 3770k, 16gb RAM, GTX570 video card, Asrock z77 Extreme4 motherboard, Win7 64 bit, 120GB SSD for the installed apps and OS
Nas is a Synology Diskstation DS212 with 2x 1.5TB drives in RAID-1 connected via ethernet (CAT6) through my Linksys WRT-610N router.

I have about 25000+ pictures on my NAS taking up about 180gb of space. This includes probably 1000 video clips ranging from full length home movies that have been converted but also a lot of shorter clips taken from a cell phone, my T2i DSLR, my GoPro, or prior to all that a Canon SD800. Most of the video formats are in AVI or MOV.

Anyway, all my pictures import fine, but when I try to import videos, I can sometimes get a few to import, but then it runs forever and I get an error popup saying "There was a problem importing the video". Note that this is ONLY for existing media. Direct imports from my cameras work completely fine. All the videos I tried also play fine in other players (quicktime, WMP).

Yes, I do have Quicktime installed and it is updated. I have tried both Sync and Import (ignore duplicates) as well as try even just a single video file and I get the same issues.

INterestingly, the same time when import crashes on the videos, I can no longer play any videos that were previously improted. I get a "Error playing this file" pop up message. Usually before that happens, I can scrub across the video clip in Grid view and see the video play. It won't work in Loupe view however.

I have tried many things, including a 4 hour conversation with Adobe support with remote PC control and multiple restarts. WE tried:

1. Disabling all startup services and tasks
2. Disabling AVG anti virus
3. Creating a new profile
4. Creating a new Lightroom catalog
5. Uninstalling and Reinstalling Lightroom
6. Importing and working on videos from the desktop instead of the NAS
7. Deleting the Video Cache in preferences

And all have the identical issue. It might work for a bit, then stops.

The only way I can get vidoes to work again is CTRL-ALT-DEL to Task Manager, killing the two processes dynamiclinkmediaserver and dynamiclinkmediamanager, and then restarting lightroom. I get a few minutes of operation and then it doesn't work again.

When we tried earlier with disabling everything and creating a new profile, I did have some success for a while, but after I got up to over 3000 pics it started failing again, so I'm not sure if it's a volume issue, however new catalogs with only a few videos freeze also so I doubt that is it.

There must be some conflict somewhere and short of reinstalling my entire operating system I am stuck. Anyone else experience this?

There are some topics on Adobe for this already but the response has been insufficient or lacking a solution, obviously.

My question on Adobe forums; http://forums.adobe.com/message/4528506

Another forum topic, which had the suggestions on disabling dynamic link manager and media manager http://forums.adobe.com/message/4131378

Photos work fabulously, both RAW and JPG and DNG, no issues whatsoever.

I'm so frustrated by this :/ One more note, a full system reboot will usually again let it work for a little while (like, a few to 10 minutes)

1 Message

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100 Points

8 years ago

I also have the problem with no import from video files (mts or mov from a Lumix GF2) in Lightroom 4. A video file at the sd card disturbs also the import from photo files (raw and jpeg). The import stopps without message.I have tried all the things what are mentioned in any help forums but no result. In Lightroom 3 the import was ok.
I think Adobe should see in this immediately.
Thomas from Germany

I think i have solved this. I think it was a tool named "Spyware Terminator". I uninstalled this and it works!
I then setted the firewall setting to normal behavior and resetted in Microsoft security essentials the dynamiclinkserver, and so on, settings. Then i tested this. All ok.
The files shown in the taskmanager (Adobe QT32 Server, dynamiclinkmediaserver and dynamiclinkmanager) are now stable while the import lasts. They close a short time after Lightroom is closed.
So it was not the firewall and also not my Microsoft security essentials.
I hope this will be helpfull.
Thomas from Germany