Lightroom: Can't Import video in LR 4.1

We've had reports that some of the files necessary for working with video get trapped by virus checking software when you install Lightroom. Check your virus checking software to see if that was the case. If it is, then either mark the files as safe, or uninstall Lightroom 4.1, turn off virus checking, and re-install.

If you have DivX software installed, that may be causing a conflict with Lightroom and video. Try uninstalling DivX, restart your computer, and see if you can import videos into Lightroom.

I uninstalled LR an reinstalled it with my virusscanner disabled, but I still can't import video.

DivX has been uninstalled months ago, so I guess that can't be the problem.

Any other suggestions?

Disabling my virus scanner and firewall doesn't work, I cannot import mpg files. (MP4's, AVI, MTS's yes.) I'm disappointed that Adobe hasn't looked into this problem yet, this was reported at an early stage.

Michel and Riku, I just contacted you privately to get some further information and sample videos.

Thanks,
Becky

I have some similar problems with LR4 some of my videos will import while other won't.
Several problems show up there:
1. I import one small mpeg file, after ages the process finishes but the video is not in the catalog and a warning tells me that the video was not imported
2. I import avchd,mpeg, mov (mpg4),... files : some of them get imported while others won't and are here again displayed in a warning dialog. Why this? File with the same extension come from the same camera and I can read them perfectly in windows.
3. I import avchd,mpeg,mov,.. files. They do get imported but there is no preview and they cannot be read. Lightroom displays a small warning sign on the preview that says, when hoovered, that there was a problem at reading the file.Why that? Here a gain the file with the same extension come from the same camera. Why do some file get corrupted like that?
-> this makes lightroom absolutely unsable to catalog videos

I am experiencing the same issues (long import time and failure message at the end, with the option to save the list of not-imported videos) with LR 4. The videos are mpg files, captured with a Sony handycam.

Babar_e and Francesco,

The problem you describe with the import taking a while, then reporting that the video can't be imported - this sounds like the same thing that happens when a video file is damaged somehow and Lightroom can't read it. Are you able to play the not-imported videos in other players (like QuickTime, for example)?

Hello Becky, thanks for your feedback.

I can confirm that in my case Windows media video, VLC and the PMB (application by Sony) can play the videos without giving issues.
As far as I can tell they appear to be normal mpeg files.

Quicktime (7.7.1) cannot open them with error "-2048", reporting that the file is not in a format recognized by QuickTime. Maybe this can provide some hints?

Hello Becky
Yes I can play them, as well, from start to end with window media player, and vlc. I did not try any other software.
That makes a big part of my videos (40% at least) that cannot be imported.
I have then the problem of the files that do get imported but generate no previews.
In the end I can only import about 5% of my videos.
Anyway thank you very much for your feed back.
Regards
Eric

Hello Becky do you have any followup? Is there something that we can do to help you reproduce/track down the issue? Improved video support was a major selling point for buying LR4 and it is really frustrating not having it.

If the video is mpeg2 format, Lightroom will not support it, for licensing reasons. I know at least some Sony Handycams shoot mpeg2 video. You would need to check the documentation for your specific camera to see which video format the camera shoots. Note that some video files that are mpeg2 format may still have a file extension of .mpg.

Becky this seems a possibility. I am cheking mine ( http://store.sony.com/webapp/wcs/stor... ) and it says "Video Format : MPEG2-PS ".
Does this mean that there will never be a solution?

thanks for the explainations
That is a real shame, a huge part of my collection is MPEG2
that makes lightroom unfit for these.
I hope you can quickly come up with a solution

Francesco, I hesitate to say there will never be a solution - "never" is a long time. But I don't see MPEG2 support for Lightroom 4.1.

Bec

Becky thanks for your answer. I appreciate your openness, even if it is disappointing for my needs. Just to be sure, I am looking at the following page: http://helpx.adobe.com/lightroom/kb/v... which states that file extensions MPEG and MPEG4 are supported: but nothing is said about video formats.

I am researching the possibility to convert my mpeg2 files, to which format should I (try to) convert them: mpeg1 or mpeg4? Or do you suggest another path? Or do you recommend against trying this conversion?

Thanks in advance for your feedback.

Francesco