tom_jenks_2943121's profile

5 Messages

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112 Points

Thu, Oct 13, 2011 6:34 PM

Lightroom: Can't import pictures from CF card

I am traveling to shoot photos at my niece's wedding and all of a sudden my Lightroom won't let me import any pictures off my CF cards. I have used 3 different cards, in a reader that has allowed me to copy to the desktop, but when I try to import into Lightroom I get a message that says, "The following files were not imported because they could not be read" I am using a Canon 10D, 5D and 1D iv and nothing works. It all worked a few days ago. I just downloaded Lightroom 3.5, I had 3.3, but that has made no difference. The wedding is in 2 days and I'm ready to panic. Any thoughts what I might try?

Responses

Official Solution

133 Messages

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2K Points

10 y ago

Hi Tom,

It's best to use Copy instead of Move, because if there's a problem with the transfer of the images from the card to the hard disk, you don't want them being erased from the card. Did Copy work after Add did?

good luck!
tina

Official Solution

Adobe Administrator

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504 Messages

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10.6K Points

10 y ago

one thing you might want to do, before you shoot the wedding -- format your cards in the camera, which might clean up things if it was a problem with something on the cards.

133 Messages

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2K Points

10 y ago

Try connecting the camera directly to the computer, without using the card reader. If that doesn't work, try a different USB port, and if that doesn't work, use a different cable.

5 Messages

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112 Points

10 y ago

I have tried to connect directly to the camera, same problem. The cable and card reader both worked fine in copying photos to desktop. I am using a Macbook Air and the USB port works well for other functions.
Any other thoughts?

Champion

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704 Messages

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8.5K Points

10 y ago

Are these cards new? If not, buy some new cards and try them.

133 Messages

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2K Points

10 y ago

Can you import them into Lightroom from the desktop: (1) if you choose Copy (at the top) to copy them to a different location, or (2) if you choose Add to add them at the current location?

Also, what's your destination path in Lightroom's Import? Is it going to a drive with enough room? Is it an internal or external drive?

5 Messages

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112 Points

10 y ago

Tina,
I just tried to import the pictures that I was able to copy to the desktop using a "copy" into Lightroom and I got the same error message, "The following files were not imported because they could not be read". I'm not sure what you mean by the "destination path". This is a MacBook Air that uses CF memory internally. I don't know what I need to do to check space, but it won't even import a single "TEST" photo. I had been working with RAW images but just tried a very small jpg and got the same result.
Thanks for your ideas... any more are welcome.
Tom

133 Messages

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2K Points

10 y ago

What if you choose Add at the top of the Import dialog box, and choose images that are already on your desktop, will that work?

Are these all from one camera? they're not a compressed format, like sRAW, are they?

What happens if you make a new catalog and try to import it there?

Please send me an image at tcarter at adobe dot com, and I'll see if I can import it.

5 Messages

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112 Points

10 y ago

Tina,
Thanks for sticking with me on this. I tried your suggestion about "ADD" instead of "MOVE" to a few of the pictures that I had copied to the desktop and it WAS able to import them. Then I went back to my CF and tried again to import files using a card reader and the "Move" option and it worked. I repeated this for another card and they also we able to be imported. It seems, I don't know why, that the "ADD" operation may have "unstuck" whatever had been the problem. I only hope that I don't have a repeat of this on the wedding day when I am trying to empty a card to take more pictures. To answer your other questions:
These are RAW format Canon files taken with 3 different cameras. A 10 D, a 5D and a 1D Mark IV. I've taken thousands of pictures and have been using Lightroom 3 since it first came out. I've never had this problem before.
I will admit to being somewhat overwhelmed with the computer and software knowledge that it takes to be a photographer and I certainly am not an expert on Lightroom. I guess I'll try to work on that.
Please let me know if you ever come up with an explanation for what might have happened. Have others reported a similar problem?
Many thanks, for now, and I let you know if the problem reoccurs.
Tom

5 Messages

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112 Points

10 y ago

Tina,
I was mistaken when I said I used "MOVE", I actually meant "COPY". It has continued to work and I'm hoping the problem doesn't reappear.
Becky,
I always reformat my cards as a way of deleting all of the images. I had been told that this was a good practice and it sounds like you would agree with that.
I'm off to my wedding in a few hours and hoping that all goes well. Thanks for you input.

133 Messages

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2K Points

10 y ago

Tom, you are right - reformatting is the way to go with cards.
Glad it's working for you.
tina