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32 Messages

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820 Points

Tue, Apr 8, 2014 8:33 AM

Solved

Lightroom: Cannot sign in to Lightroom Mobile on desktop "Sign in failure. Please try again later. (attempt to index a nil value)" - Mac OS

I cannot sign in to Lightroom Mobile from my desktop. I tried rebooting, re-installing LR, resetting preferences and re-login. Nothing. This is the error:


So, the error I receive after clicking on Sign In is "attempt to index a nil value".

System info:
Lightroom version: 5.4 [955652]
Operating system: Mac OS 10
Version: 10.9 [2]
Application architecture: x64
Logical processor count: 8
Processor speed: 3,4 GHz
Built-in memory: 32768,0 MB
Real memory available to Lightroom: 32768,0 MB
Real memory used by Lightroom: 326,2 MB (0,9%)
Virtual memory used by Lightroom: 916,0 MB
Memory cache size: 81,7 MB
Maximum thread count used by Camera Raw: 4
Displays: 1) 2560x1440

Application folder: /Applications
Library Path: /Users/hans/Pictures/Lightroom/Vrij Werk/Vrij Werk.lrcat
Settings Folder: /Users/hans/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) Behance
2) ColorChecker Passport
3) HDR Efex Pro 2
4) rc Raw Plus Jpeg

Config.lua flags: None

Responses

Official Solution

Adobe Administrator

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14.9K Messages

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286.1K Points

7 years ago

Thanks to everyone who reported this and worked with us to troubleshoot.

Here is the official solution for this issue:

http://helpx.adobe.com/lightroom/kb/e...

Sr. Product Manager, Adobe Digital Imaging

23 Messages

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584 Points

The "official solution" fix doesn ́t work on my Windows 8.1 computer. Se my postings below.

Official Solution

Adobe Administrator

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14.9K Messages

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286.1K Points

6 years ago

If you're on Windows or getting the error minus the "(attempt to index a nil value)" part, this solution won't work for you and you should start a different thread. In most cases it's caused by a network failure to connect to the authentication servers, usually cased by a firewall or anti-virus software.

Sr. Product Manager, Adobe Digital Imaging

Official Solution

Adobe Administrator

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14.9K Messages

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286.1K Points

6 years ago

This should be fixed complete in Lightroom CC/Lightroom 6.

Sr. Product Manager, Adobe Digital Imaging

Champion

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5.8K Messages

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102.5K Points

7 years ago

A long shot, but just try disabling those third-party plug-ins. You can re-enable them if it doesn't make any difference.

32 Messages

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820 Points

Thanks for your reply Victoria!
Unfortunately, after disabling all third-party plugins and restarting LR and resetting the preferences, the problem is still there.

Champion

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5.8K Messages

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102.5K Points

I think we'll have to wait until the engineers wake up then, sorry.

4 Messages

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92 Points

7 years ago

Yep, same here.

32 Messages

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820 Points

7 years ago

Adobe Administrator

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14.9K Messages

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286.1K Points

7 years ago

My guess is there's a firewall/proxy issue. Specifically I would check your host files: http://helpx.adobe.com/x-productkb/po... ssues.html#Troubleshoot%20connectivity%20issues

Sr. Product Manager, Adobe Digital Imaging

32 Messages

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820 Points

Hi Jeffrey,

Thanks! But no, here I don't use a firewall (outbound/inbound) and also my /etc/hosts file is empty. No proxy too.

Lightroom even doesn't seem to do a network request! When I'm sniffing my network card, no outbound requests coming from Lightroom are visible while trying to sign in: LR doesn't even attempt to connect to the internet then.

32 Messages

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820 Points

The error message appears IMMEDIATELY, within 1 ms, after trying to sign in (so, not a timeout issue). The error seems to happen before the networking part of Lightroom, as far as I can see (I'm not an expert though).

3 Messages

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84 Points

I too have done all the proxy tests and still LR 5.4 doesn't want to sign me in, with the same error everyone else is getting. One or two people getting a similar error, I admit could be an idiosyncratic error, but i've now seen over 10 possibly more people with same issue, so chances are it's a software bug overlooked by the beta testers!

14 Messages

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300 Points

7 years ago

Same exact issue here. No problem login in via LR Mobile on iPad...

Macbook Pro Retina OS X 10.9.2

2 Messages

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82 Points

7 years ago

This reply was created from a merged topic originally titled
Sign in for Lightroom mobile on the Lightroom desktop app doesn't work.


Error message: Lightroom has experienced an unexpected Sign in failure. Please try again later. (attempt to index a nil value)

Any solution for this? Does not seem to be fixed by reinstalling / rebooting or deleting preferences.

(MacOS X)

4 Messages

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92 Points

7 years ago

Yep checked my host file and there is no firewall. As stated even when you type in dummy text wuwuwywuwi in username or iwywywuwi in password, you still get the nil value error. If it did connect to a server - you would expect a invalid character set type error. / auth failed type message. I disabled my net work card to and same error.

8 Messages

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132 Points

7 years ago

Poor software. Test before public release. Remember Adobe huge security flaw awhile ago?

Bit upset can't sign in myself at the moment. On phone support but got no where....

4 Messages

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94 Points

7 years ago

I'm having the same issue. I have completely reset my network settings on my mac, as well as double-checking my hosts file. I deleted all Adobe software and reinstalled Lightroom, and it still fails with this nil value error.

117 Messages

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2.9K Points

7 years ago

Could I get a couple volunteers to gather some debugging data for us? It involves dropping a file in your presets folder, running the app to the point of hitting this problem, and sending a text file back to me.

Let me know and I'll contact you offline with details. Thanks in advance.

32 Messages

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820 Points

Yes sure! Here I am.

14 Messages

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300 Points

Just let me know how I can help!... alain@luxludus.com

8 Messages

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132 Points

I've uploaded both my hosts file and OS X system info file to support today.

4 Messages

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94 Points

ranger@befunk.com let me know what you need

10 Messages

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152 Points

I'll help

10 Messages

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152 Points

7 years ago

Any hope or timeline on this yet?

117 Messages

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2.9K Points

7 years ago

I just sent out steps to a few of you but will need to review any results we're able to get with the engineers tomorrow morning.

14 Messages

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300 Points

Sent traceback back... Let me know if you need anything else...

117 Messages

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2.9K Points

I've gotten two consistent responses now, which is sufficient. We're hitting an error while trying to read data from the Mac keychain. Is anyone on a version of Mac OS that is NOT 10.9.2?

2 Messages

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70 Points

yeah same issue here, 10.8.3.

can run the debug if you need?

jphunwick at gmail dot com