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6 Messages

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130 Points

Sun, Mar 11, 2012 3:11 PM

Lightroom: BSOD when running LR4

Computer crashes (BSOD with stop code 124) ONLY when running LR4. Windows 7 Professional x64 Service Pack 1. AMD Phenom II X4 970. 8 MB RAM, Corsair DDR3 667 MHz. All drivers up to date. Same plugins used with LR3 (which doesn't crash).

Responses

Official Solution

15.1K Messages

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195.8K Points

9 years ago

A BSOD means a driver bug or a hardware fault, and cannot be caused directly by an application. (indirectly, the application calls the driver code with the bug)

When you get the BSOD, does it say which module caused the error?

And the most likely cause is the video card and it's driver. Did you update the driver from the GPU maker's web site (good) or Microsoft (not good)?

Adobe Administrator

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15.4K Messages

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290.9K Points

9 years ago

To Chris's point:

Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver. Simply doing Windows Update won't get the latest and greatest like going directly to the card manufacturer's website will.

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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130 Points

9 years ago

Thank you both for your comments. Yes, I downloaded and installed the latest video card driver directly from NVIDIA's web site. I am at a loss to explain why my computer only crashes (BSOD) when I am using LightRoom 4, but that is what happens. The computer never crashes when running LightRoom 3, or any other program. I installed NirSoft's "BlueScreenView" to record some of the data collected by Windows 7 during the crash. It gives me the following information: Bug Check Code: 0x00000124, Caused by Driver: hal.dll, Caused by Address: hal.dll=12a3b, Crash Address: ntoskrnl.exe+7cc40. I don't know enough to know whether that information tells you anything or not.

6 Messages

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130 Points

9 years ago

One other comment. When using LR4 the crash happens at random times, usually somewhere between 1 and 10 minutes after I open LR4 and start using it.

15.1K Messages

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195.8K Points

9 years ago

HAL is the Hardware Abstraction Layer.

Why just LR4? Because it's asking the hardware or driver to do something that other applications aren't asking for.

But it still means you've got something really bad in your system. It still could be a driver or hardware.

Does LR crash randomly, or after some specific action (like showing video, using full screen view, etc.)?

6 Messages

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130 Points

9 years ago

Randomly.

6 Messages

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130 Points

9 years ago

I think I have solved my problem. I uninstalled all the old, unused drivers (and there were a ton of them!) from my computer. Since I did that, I have been able to use LR4 for several hours without a crash.

16 Messages

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334 Points

8 years ago

John Stanfield, how did you uninstall all the old, unused drivers? I am starting to have this issue myself - cannot find any hardware problem and it only happens with Lightroom 4.1. I have uninstalled the old drivers for my video cards and installed the latest version from the manufacturer, but it did not help.

Thanks for any help!

Reed

6 Messages

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130 Points

8 years ago

Follow the directions found here:

http://www.howtogeek.com/howto/window...

This completely solved my LR4 issues. I hope it works for you.

16 Messages

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334 Points

8 years ago

Thank you John, I'll give this a try!

16 Messages

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334 Points

8 years ago

Just thought I would follow up on this issue. I did uninstall all the old drivers and made sure all my existing drivers were up to date. I ran several tests and was unable to get my computer to fail unless it was running Lightroom 4.1. Until I ran Prime95. It came up with a stability error on core 6 within 7 minutes, but I left and let it run, so I was having a tough time figuring out why it had the error. So I stopped the test and started it up again. Within three minutes my external battery backup / power supply started alarming at the over-current my power supply was causing. I had a 700w PS, I upgraded to 1000w and have had no further problems. I guess I added one too many extra hard drives. Or maybe it was that second GT9600 video card.

15.1K Messages

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195.8K Points

Yeah, that second video card (plus everything else) could have done it.

Thanks for the update!