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Adobe Photoshop Family

8 Messages

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360 Points

Tue, Jun 16, 2020 4:55 PM

Solved

Lightroom 9.3: Bleeding color with Healing Tool

I updated to 9.3 this morning. Healing aspect of spot removal tool now has bleeding in many previously edited pictures which did not previously have bleeding -- what was before a clean background with spots removed now has ugly bleeding of color, and I can't use the healing tool properly in new edits either -- bleeds result.   What can I do to fix this -- I am pretty concerned, this has affected many photos.  Thanks.

Responses

29 Messages

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498 Points

5 months ago

Is it fixed in 9.4 version? It is not included in patch notes if so.

13 Messages

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476 Points

unfortunately not fixed, really hope that there will be 9.4.1 hotfix.
this is too much, not being able to properly use 2 consecutive updates.
@Rikk Flohr, can you please try to escalate this issue for a possible hotfix so we don't have to wait another two months?

13 Messages

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476 Points

5 months ago

ping...
Adobe, any updates on the issue?

13 Messages

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476 Points

5 months ago

ping, any response?

Adobe Administrator

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9.1K Messages

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126.8K Points

https://feedback.photoshop.com/photoshop_family/topics/getting-the-most-from-this-forum-reporting-bugs

"Generally, Adobe does not announce the dates of pending bug fixes until they are actually released. ETAs will not be normally be released. "
Adobe Photography Products

Quality Engineering - Customer Advocacy

13 Messages

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476 Points

thank you for responding.

I understand that Adobe cannot give us the exact ETA and time frames, but if my memory serves me well, with critical issues that warranted a hotfix release it was kind of hinted by the reps that it is acknowledged as critical and the team is working to fix it asap. Or in this case breaking a tool with two consecutive releases is not considered critical? (and not to mention waiting for almost half a year for a fix).
If 9.3 and 9.4 did not bring any new functionality and camera support, rolling back to 9.2.1 would a bit more bearable, but in this case it's really frustrating.
Sorry for ranting, but this approach really hits the nerve and with every similar case just pushes toward moving to competition.


2 Messages

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74 Points

Don't apologise for ranting, this issue has gone on for FAR too long.
 

1 Message

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62 Points

Yes, this needs fixing. The healing tool is almost unuseable. The worst bit is that it reversely affects images that had been touched up in the past and looked fine before.

1 Message

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66 Points

4 months ago

Adobe have known about this issue for at least three months now. The spot removal tool used to work well, now it doesn't, and as drubb has said it also 'reverse affects' images that had been previously touched up, looked great, and now look terrible. This is a professional tool. I don't want to use a previous version of it because one of the most basic, essential tools has been messed with. I want to use the current version, and I want it to work. Adobe needs to fix it, what is the update Rikk???

124 Messages

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1.9K Points

By now, I'm quite certain that we're stuck with this. I'm still on LR 9.2.1 for that reason - at least until Adobe will confirm that the new 9.3 etc. behavior is the standard now.

 

I wish they'd bump the Process Version when they mess with something that alters how edits are rendered.

(edited)

16 Messages

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232 Points

4 months ago

I had tweeted about the issue the other day and whoever responded implied it was the first he/she had heard about this! I'm so fed up. Adobe gets my monthly fee. Is that all that matters to them? Someone had once told me that that was their reputation and I denied it, thinking they were better than that. PLEASE, Adobe, fix this! At some point the old version won't work if we get newer updates to the iOS (from what I've heard), and then we are all going to be completely stuck. 

16 Messages

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232 Points

Oh ... and the person responding implied that the problem was at MY end, not theirs. Do they not READ these posts here? 

16 Messages

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232 Points

Perhaps if everyone posted on Twitter, tagging Adobe and Lightroom, we'd get some results? It's just an idea, but worth a try ...? 

I'm trying to imaging transferring all of my work to something else and that is more than overwhelming. A simple fix by them and we'd all be set. HOW can they not see this problem?

16 Messages

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232 Points

Update: My tweet citing this thread did get their attention. They say they are working on the issue. 

We can dream, right?! 

1 Message

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60 Points

3 months ago

Has anyone upgraded to 10 yet to see if the problem persists?

20 Messages

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508 Points

@Martin Sammtleben Seems to be fixed. See 'Official Solution' and responses pinned on page 1.