Samoreen's profile

604 Messages

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11.3K Points

Mon, Apr 20, 2020 2:51 PM

Lightroom 9.2.1: Tells me a new version is available

Hi,

Since a few days, LR 9.2.1 tells me upon startup that a new version is available. Of course, this is wrong. Using the Help | Updates menu has no effect. Adobe CC Desktop says : up to date.



It's the new joke in town.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

Responses

Adobe Administrator

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137.5K Points

1 y ago

Patrick,

I've had it happen one time on one Windows machine. It hasn't happened on the other machines (1 Windows and 2 Macs).

Has it happened to your more than one time on a single machine?

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Quality Engineering - Customer Advocacy

604 Messages

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11.3K Points

Hi Rikk,

I get this message every day and sometimes multiple times on the same day if I have to relaunch LR. This started last week.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

42 Messages

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596 Points

1 y ago

Hi, Samoreen

Yes, Update New 2 day. Windows & Mac
Sign out and Close the application window first. Then open again Sign in  ID. 

604 Messages

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11.3K Points

OK. I'll try this.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

42 Messages

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596 Points

My pleasure 

Adobe Administrator

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10.2K Messages

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137.5K Points

1 y ago

I've launched Lightroom 5 times each on:
  • (1) Mac 10.14.6
  • (1) Mac 10.15.4 
  • (2) Win 10 Build 1909
No recurrence so far

Tried a restart of each system and launched twice each - no recurrence. 
I will try it again in 24 hours.

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Quality Engineering - Customer Advocacy

604 Messages

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11.3K Points

1 y ago

By the way, I'm running Windows 10 1909.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

636 Messages

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11.4K Points

1 y ago

Also happened to me immediately after upgrading to 9.2.1 on one Windows machine, but not another.  Like Rikk, it was one and done for me and hasn't come back.
Both machines are Win10 1909.

Champion

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5.8K Messages

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101.1K Points

1 y ago

I see the spurious update alert whenever I switch Preferences > General > Language (at least for English, German, French, and Italian).  That's not something the typical user would do, of course, but maybe it will give a clue to the developers.

Signing out and back in via the Creative Cloud desktop app didn't change the behavior.



604 Messages

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11.3K Points

Ditto for me. I also have to switch languages rather often.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

Champion

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3.5K Messages

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59.6K Points

1 y ago

Yes, I got the same dialog when I switched between English and Dutch.

Johan W. Elzenga,

http://www.johanfoto.com

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1 y ago

That is good clues to write the bug. I will get it logged. Thanks for the report. 

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Quality Engineering - Customer Advocacy

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539 Messages

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9.9K Points

1 y ago

Thanks for letting us know.
We are fixing it.

Thanks,
Sunil

604 Messages

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11.3K Points

1 y ago

The problem didn't reappear today, whatever I do. A server side fix ?

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

Adobe Administrator

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539 Messages

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9.9K Points

1 y ago

That's right. It shouldn't happen.

Thanks,
Sunil

Adobe Administrator

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10.2K Messages

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137.5K Points

1 y ago

This was a server-side issue that was resolved. Closing issue. 
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Quality Engineering - Customer Advocacy