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593 Messages

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11.2K Points

Mon, Apr 20, 2020 2:51 PM

Solved

Lightroom 9.2.1: Tells me a new version is available

Hi,

Since a few days, LR 9.2.1 tells me upon startup that a new version is available. Of course, this is wrong. Using the Help | Updates menu has no effect. Adobe CC Desktop says : up to date.



It's the new joke in town.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

Responses

Adobe Administrator

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8.1K Messages

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116.7K Points

6 months ago

Patrick,

I've had it happen one time on one Windows machine. It hasn't happened on the other machines (1 Windows and 2 Macs).

Has it happened to your more than one time on a single machine?

 

Adobe Photography Products

Quality Engineering - Customer Advocacy

593 Messages

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11.2K Points

Hi Rikk,

I get this message every day and sometimes multiple times on the same day if I have to relaunch LR. This started last week.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

34 Messages

 • 

504 Points

6 months ago

Hi, Samoreen

Yes, Update New 2 day. Windows & Mac
Sign out and Close the application window first. Then open again Sign in  ID. 

593 Messages

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11.2K Points

OK. I'll try this.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

34 Messages

 • 

504 Points

My pleasure 

Adobe Administrator

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8.1K Messages

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116.7K Points

6 months ago

I've launched Lightroom 5 times each on:
  • (1) Mac 10.14.6
  • (1) Mac 10.15.4 
  • (2) Win 10 Build 1909
No recurrence so far

Tried a restart of each system and launched twice each - no recurrence. 
I will try it again in 24 hours.

 

Adobe Photography Products

Quality Engineering - Customer Advocacy

593 Messages

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11.2K Points

6 months ago

By the way, I'm running Windows 10 1909.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

543 Messages

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10.6K Points

6 months ago

Also happened to me immediately after upgrading to 9.2.1 on one Windows machine, but not another.  Like Rikk, it was one and done for me and hasn't come back.
Both machines are Win10 1909.

Champion

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5.1K Messages

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92.5K Points

6 months ago

I see the spurious update alert whenever I switch Preferences > General > Language (at least for English, German, French, and Italian).  That's not something the typical user would do, of course, but maybe it will give a clue to the developers.

Signing out and back in via the Creative Cloud desktop app didn't change the behavior.



593 Messages

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11.2K Points

Ditto for me. I also have to switch languages rather often.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

Champion

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3.1K Messages

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55.9K Points

6 months ago

Yes, I got the same dialog when I switched between English and Dutch.

Johan W. Elzenga,

http://www.johanfoto.com

Adobe Administrator

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8.1K Messages

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6 months ago

That is good clues to write the bug. I will get it logged. Thanks for the report. 

 

Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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498 Messages

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9.6K Points

6 months ago

Thanks for letting us know.
We are fixing it.

Thanks,
Sunil

593 Messages

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11.2K Points

6 months ago

The problem didn't reappear today, whatever I do. A server side fix ?

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

Adobe Administrator

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498 Messages

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9.6K Points

6 months ago

That's right. It shouldn't happen.

Thanks,
Sunil

Adobe Administrator

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8.1K Messages

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116.7K Points

6 months ago

This was a server-side issue that was resolved. Closing issue. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy