Skip to main content
Adobe Photoshop Family
paul_manuel_euozx9rg8uxej

13 Messages

 • 

358 Points

Mon, Aug 19, 2019 5:25 AM

Lightroom 8.4: Crashing when attempting to access Map or Web modules (macOS 10.14.6)

Lightroom 8.4 crashing when attempting to access Map or Web modules. No problem accessing all other modules. Using macOS 10.14.6 on an iMac Pro.

Problems

 • 

Updated 

7 months ago

3

19

Responses

jeffreytranberry

14.6K Messages

 • 

282.6K Points

a year ago

Hi Paul, it looks like engineering is looking into this issue.

Do you happen to be signed out? If you sign back in does it work?

1

0

andy_smith_etotxab57vnx6

9 Messages

 • 

164 Points

Here's my hardware.  Let me know if I can try or do anything else to help.

Like

a year ago

0

andy_smith_etotxab57vnx6

9 Messages

 • 

164 Points

a year ago

This reply was created from a merged topic originally titled maps.

Going to 'Maps' crashes Lightroom completely.  MAC 10.14.5.  LR 8.4, Camera Raw 11.4.

Tried turning GPU off.  It doesn't solve the problem.

0

0

andrew_rodney

1.4K Messages

 • 

18.9K Points

a year ago

Jeff, I've been working for (weeks) on this issue, same as reported here. But no word back since the 9th. But I can conform there's an issue, just don't know what the cause might be. 

4

0

jeffreytranberry

14.6K Messages

 • 

282.6K Points

Ok. I see a bug logged for the crash signature that Andy and Paul are seeing. Not seeing yours. Might be under a different email address than you use to log in here...

Like

a year ago

0

peter_e_smyth

4 Messages

 • 

130 Points

I have exactly the same problem and it is now 2 months later . R 8.4 crashes every time under OS 10.14.6 as soon as you hit MAP..... Any progress on this known problem ??

Like

a year ago

0

peter_e_smyth

4 Messages

 • 

130 Points

Like

a year ago

0

peter_e_smyth

4 Messages

 • 

130 Points

Apologies - loaded LR 8.4.1 and problem is fixed !  Thanks.

Like

a year ago

simon_chen_3758198

1.7K Messages

 • 

32.4K Points

a year ago

Please submit the crash log to Adobe, tagging with your email address.

5

andy_smith_etotxab57vnx6

9 Messages

 • 

164 Points

Simon.  I have always sublimed the crash logs tagged with my email over the last two days.

Like

a year ago

0

andy_smith_etotxab57vnx6

9 Messages

 • 

164 Points

submitted

Like

a year ago

0

jeffreytranberry

14.6K Messages

 • 

282.6K Points

Thanks. I see your crash log.

Like

a year ago

0

dan_watson_ii11cchor6czr

7 Messages

 • 

142 Points

Same problem.  I cannot get anything done because of this crash.  I see it happen going from Library to Map, or more importantly for me, to Web.  MacBook Pro (15 inch, 2018), macOS Mojave Version 10.14.6, with attached LG UltraFine 27" Display, Radeon Pro 560X 4GB graphics in addition to the 15.4" display.  I've submitted crash logs to Apple and Adobe.  Lightroom Classic ver. 8.4, build 201908011719, Camera Raw 11.4.

Like

a year ago

0

anklam

1 Message

 • 

62 Points

Add me to the chorus. I've submitted 2, possibly 3 crash reports to Adobe. As a new user of LR, finally switching away from Aperture, it's really disappointing to immediately run into an issue like this, particularly because Map and Web are two modules I really want to use.

Like

a year ago

0

andrew_rodney

1.4K Messages

 • 

18.9K Points

a year ago

Speaking only for myself, I've submitted such logs, console reports etc with Smit. 
Andy Smith should do so, and as I suggested on the other forum, some idea of his hardware too. There has to be something both of us have in common. 

1

andy_smith_etotxab57vnx6

9 Messages

 • 

164 Points

Like

a year ago

0

paul_manuel_euozx9rg8uxej

13 Messages

 • 

358 Points

a year ago

Jeff, I am signed in when the crash occurs. I have tried uninstalling then re-installing Lightroom, turning off GPU Acceleration, removing Lightroom's preferences and opening another catalog. The crash is instantaneous, no beachball. 

What email address should I use to submit the crash log to Adobe?

10

0

jeffreytranberry

14.6K Messages

 • 

282.6K Points

Hi Paul. I already found your crash log. These are the instructions for submitting a log: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Like

a year ago

0

simon_chen_3758198

1.7K Messages

 • 

32.4K Points

Found the submitted crash reports (9 in total), it it crashed in one of the 3rd party library that Lr uses to host the google maps. The dev team would need to investigate. So far you're the only customer who reported such type of crash.

Please revert to Lr 8.3.1 to continue your work.

Like

a year ago

0

andy_smith_etotxab57vnx6

9 Messages

 • 

164 Points

How do I revert to LR8.3.1please?  What date was the software update implemented?

Like

a year ago

0

simon_chen_3758198

1.7K Messages

 • 

32.4K Points

Please see https://lightroomkillertips.com/rolling-back-previous-version-lightroom-classic/

Like

a year ago

0

andy_smith_etotxab57vnx6

9 Messages

 • 

164 Points

LR8.3.1 Maps and Web works for me.  Please let me know when I should move to 8.4.

Like

a year ago

0

siemen_rienstra

4 Messages

 • 

90 Points

a year ago

Hello,
Here in Holland I have the same issues after upgrading Lightroom classic passed week to version 8.4.
As soon as I try to open the maps-module or web-module Lightroom crashen, stops in a slipt second, no normal shutdown.
Also tried after reboot where the GPU accelerator is set to automatic.

2

0

andrew_rodney

1.4K Messages

 • 

18.9K Points

See URL above where you can send the crash logs. Adobe IS aware of this, IS working on it. 

Like

a year ago

siemen_rienstra

4 Messages

 • 

90 Points

Like

a year ago

0

jody_overstreet

1 Message

 • 

60 Points

a year ago

Getting the same problem. LR shuts down instantly when I try to open Map module. Get crash log and have submitted. Tried uninstalling and reinstalling. No joy. 

0

0

dan_watson_ii11cchor6czr

7 Messages

 • 

142 Points

a year ago

Quick question re. this problem.  When I first encountered it, crash logs would be sent to both Apple and to Adobe.  However, when I now duplicate the crash (easy to do), I only see that crash logs are going to Apple.  I'm not getting the prompt to send the log to Adobe.  What might have changed so that my crash logs will be sent to Adobe?  Thanks.

0

0

simon_chen_3758198

1.7K Messages

 • 

32.4K Points

a year ago

Dan, see the note section on this page https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

6

dan_watson_ii11cchor6czr

7 Messages

 • 

142 Points

Thanks, Simon.  However, When I Command-Click either the Lightroom Classic App or the Photoshop App in Macintosh HD/Application/Adobe Lightroom Classic/Adobe Lightroom Classic.app as directed, I do not see the "Show Package Contents".  Rather, allI see for Lightroom is the app and an Uninstall app.  For Photoshop, there is the .app, a "Configuration"directory, a "Locales" directory, a "Plug-ins" directory, a "Presets" directory, and an Uninstall app.  None of those directories contains a "Show Package Contents".

Not sure what I'm doing wrong to not be able to send a crash report!

Like

a year ago

0

david_golding_1mvs2lwngpf9v

142 Messages

 • 

1.7K Points

When you right click on lightroom.app do you not get presented with the option to view contents?

Like

a year ago

0

dan_watson_ii11cchor6czr

7 Messages

 • 

142 Points

Tried some more and found it:  Macintosh HD/Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app.  Right click on the .app shows "Show Package Contents".  Here I see AdobeCrashReporter.framework.  Inside AdobeCrashReporter.framework is AdobeCrashReporter.  I finally figured out how to bring up the "Show Original", which shows the "Adobe Crash Reporter.app".  The value that shows is "Don't show this dialog again and always send crashes to Adobe."  Sounds like Adobe should be seeing crashes with this value, but I switched it to "Always show this dialog" and will go back and reproduce the crash.  

Thanks, David, for setting me on the path ...

Like

a year ago

0

dan_watson_ii11cchor6czr

7 Messages

 • 

142 Points

I successfully (I think) sent a crash to Adobe!  Sure wish this one would get fixed quickly, as I'm a big user of the Web functionality for sites I manage.

Like

a year ago

0

andrew_rodney

1.4K Messages

 • 

18.9K Points

It will.

Like

a year ago

gopinath_srinivasan_j8sikc3cq13hi

109 Messages

 • 

2K Points

a year ago

Thanks for reporting your issue here, and apologies for the inconvenience. The issue is being investigated on priority.

0

0

david_seay

1 Message

 • 

62 Points

a year ago

Status update - it has been over a month! When is 8.4.1 due?

0

0

Rikk

7.9K Messages

 • 

114.4K Points

a year ago

Lightroom Classic 8.4.1 was released earlier today and has a fix for this issue. Please install the update and let us know if you are still seeing this issue. 

Thank you for your patience!

Adobe Photography Products
Quality Engineer: Customer Advocacy

0

0

sueanne_hodges

28 Messages

 • 

482 Points

a year ago

After update went to web immediately and it crashed, restarted computer just as an extra test, still crashed right away when going to Web module. Re-opened and  went to Map module no problem. Did a few other things then tried Web and it worked!!! But it seems slow. It seems like perhaps the presets were still loading when I tried right away but once LR has been in use, it didn't crash. Still not perfect but workable.

0

0

przemek_maciolek

1 Message

 • 

64 Points

a year ago

I am on 8.4.1 and the issue started happening out of nowhere yesterday. I started using Lightroom CC and syncing galleries so it might have been a factor. Going to either Map or Web kills the app. Each time. Tried reinstalling Lightroom and even upgrading my macOS to Catalina. No change in the behavior. Very consistent in crashing.

0

0

Helpful Widget