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Adobe Photoshop Family

7 Messages

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142 Points

Wed, Apr 18, 2018 6:51 PM

Solved

Lightroom 7.3: No longer launches after a day's use

i have installed lightroom 7.3 twice. after working for a day, it no longer opens afterwards. i click on the icon to open on my screen and nothing happens. i have uninstalled and reinstalled with the same results. how should i proceed? there are no other apps i am using that cause this problem.

Responses

Adobe Administrator

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9.1K Messages

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126.8K Points

3 years ago

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the failure to open continue after resetting the preferences?
Adobe Photography Products

Quality Engineering - Customer Advocacy

151 Messages

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3.1K Points

Out of interest, why have you decided that the preference file should survive the uninstall / reinstall? That is probably counter-intuitive to most users

7 Messages

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142 Points

i havent figured out if that was the case. my 11 year old fiddled with the computer and got lightroom working again. he had to go into the computer to close it down completely because it was not responding. i never had to do this with lightroom before but it seems to be what the problem was, as all is back to normal

7 Messages

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142 Points

3 years ago

thank you, kind sir