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Adobe Photoshop Family

151 Messages

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3.1K Points

Mon, Mar 26, 2018 9:26 PM

Lightroom 7.2: Won't import .mov files from Canon 5DMkII

Hadn't done video for a while with my 5DMkII so was surprised when my import from my memory card hung. Did usual reboot/restart that LR loves, and still had the same behaviour, and also with my next memory card with .mov files.

I had been paying more attention to the random changes on the destination sidepanel (it was switching between showing no / some / all target folders, sometimes in a mini slideshow-like sequence, other times when trying to select/deselect files from an earlier shoot that were already imported, so the non-importing of the .mov files wasn't obvious to me at first.

I copied the .mov files from both all cards into a folder on my hard drive, and although - as before - it showed the thumbnails for the .mov files, they were never imported (LR hung with nothing imported).

Responses

Champion

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5.5K Messages

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97.4K Points

3 years ago

Upload a sample problem .mov to Dropbox or similar and post the sharing link here. Then we can see if the problem is with the .mov or specific to your LR.

151 Messages

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3.1K Points

3 years ago

Hi John, thanks for the offer, but after I had to resynch one of the folders it turns out that A) the .MOV files actually had been copied to the target folders but not imported into the catalogue, and B) the resynch imported the .MOV files (several copies!).

So, at least I've got then into LR, but I'm more confused about where the issue is occurring in the process ... I'll stick with this as a workaround and hope that v7.3 either fixes this or makes it clearer where the issue is.  Perhaps some of the 'optimisations' in these latest versions need to mature a bit!

Champion

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5.5K Messages

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97.4K Points

3 years ago

It's less likely Adobe will change anything in this arena without reproducible bug reports, unfortunately.  There have been a few other reports about import hanging on this forum, but nothing with a reproducible recipe.  If you have a .mov that consistently causes your LR to hang when you do Import from a disk folder, that could be very helpful.

Adobe Administrator

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522 Messages

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9.8K Points

3 years ago

Please let us know if the problem persists.
We can work with you offline on the same. We have not changed the behavior in 7.2.

Thanks,
Sunil