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6 Messages

 • 

200 Points

Wed, Apr 22, 2015 5:43 PM

Solved

Lightroom 6/CC: In Develop module, I see a blue background, not my image (Riva Tuner issue)

When i select an image from grid mode and press 'D' to go into the develop module, instead of my image in the main area I get a blue background with a white cross through it.

I see all the develop tools on the right, like Basic, Tone Curve etc, but no image. Just the blue area!

Viewing the image full size (Loupe) in Library module is fine, but as soon as I try to Develop, boom, the blue screen with a white cross.

I feel I must have clicked something innocuous by mistake, but now I cant get back to normal.

Responses

Official Solution

Adobe Administrator

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15.4K Messages

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290.6K Points

5 years ago

This issue is a result of old/bad video driver or an unsupported graphics card.

First, if you're on windows, update your video drivers. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver.

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

If that doesn’t solve it, go to the Preferences in Lightroom and uncheck “Use Graphics Processor” under the Performance tab and restart Lightroom: https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html

Sr. Product Manager, Adobe Digital Imaging

381 Messages

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7.6K Points

6 years ago

Hi Nick,

Short term workaround.

1. Launch LR and open preferences.
2. Switch to the Performance tab
3. Uncheck/disable Use Graphics Processor
4. Click the System Info button and post here what is reported under "Graphics Processor Info: " This will help us with troubleshooting the underlying issue.
5. Restart Lightroom

Hope that helps.

Regards,

- Chris

1 Message

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62 Points

Thanks Chris!  You just helped me out as well!

6 Messages

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200 Points

6 years ago

Well, unticking the 'Use Graphics Processor' made the image appear instead of blue, so that's a win in itself ! thanks

System Info -------------------------
Lightroom version: CC 2015 [1014445]
License: Creative Cloud
Operating system: Windows 8.1 Home Premium Edition
Version: 6.3 [9600]
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3.5 GHz
Built-in memory: 8135.1 MB
Real memory available to Lightroom: 8135.1 MB
Real memory used by Lightroom: 555.6 MB (6.8%)
Virtual memory used by Lightroom: 526.4 MB
Memory cache size: 260.5 MB
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX,AVX2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
GeForce GTX 970/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 350.12
Renderer: GeForce GTX 970/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: G:\Programs\Adobe\Adobe Lightroom
Library Path: F:\Photos\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\oakie\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Behance
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) Leica Tether Plugin
6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 13c2
Subsystem : 29743842
Revision : a1
Video Memory : 3993
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
Direct2DEnabled: false
GPUDevice: not available
OGLEnabled: true

381 Messages

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7.6K Points

6 years ago

Thanks for the information, Nick.

Please review the GPU FAQ here:

https://helpx.adobe.com/lightroom/kb/...

It's possible you may need a driver update for your graphics card.

- Chris

6 Messages

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200 Points

6 years ago

Thanks. I read the FAQ and checked it all out. Came up blank.
OpenGL is okay, as Lightroom reports "Check OpenGL support: Passed" and "OGLEnabled: true"
There is no motherboard GPU grabbing the action - I checked Device Manger at the GTX970 is the only GPU listed.
And my graphics driver is up-to-date (I would love to be there when the 'check your drivers are up-to-date' advice actually does the trick/the user doesnt have the latest drivers!)
I have MSI Afterburner running, but I cant see that getting in the way. I guess I can try uninstalling it.

381 Messages

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7.6K Points

6 years ago

Interesting.

If you don't mind, would you please download and run the test utility in this thread and submit your log to Eric Chan's (Adobe engineering colleague of mine) email listed in the thread?

https://forums.adobe.com/thread/18227...

Thank you!

- Chris

6 Messages

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200 Points

6 years ago

Thanks Chris
I found Eric's post. The download link to the utility is no longer up, but reading more it seems he has taken many logs from other people with the same/similar issue and is working on it, so I am happy to wait.

6 Messages

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200 Points

6 years ago

Ok. So I exited my MSI Afterburner and RIVA Tuner applications from the system tray, and I can now click the 'use graphics processor' and the Develop image does remain now.

Just sliding a few sliders around, it does seem faster and smoother to render the change on screen now.

Yep, just confirmed that again. MSI Afterburner and RivaTuner running - bad. No MSI + RivaTuner - good.

Bit more digging... Its the RivaTuner that's breaking it. Fix: add the lightroom.exe file to the list of applications and set the application detection level for that to 'None'

15.1K Messages

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195.8K Points

Thanks for investigating further - that information should help the team track down the cause.

1 Message

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62 Points

Also turning off the OSD for lightoom works. Thanks for finding this out Nick.

6 Messages

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200 Points

6 years ago

Ha, what's sweet is that I have my MSI Afterburner up showing me clock and memory speeds on the GPU, and they ramp up to full as I move the sliders around ;)

381 Messages

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7.6K Points

6 years ago

Ah ha! Thank you for following up. I'll pass this info on to Eric.

Cheers,

- Chris

1 Message

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60 Points

6 years ago

I had the same problem with Intel 4600 graphics; after updating the driver the problem was solved:
Graphics Processor Info:
Intel(R) HD Graphics 4600

Check OpenGL support: Passed
Vendor: Intel
Version: 3.3.0 - Build 10.18.14.4170
Renderer: Intel(R) HD Graphics 4600
LanguageVersion: 3.30 - Build 10.18.14.4170

45 Messages

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554 Points

5 years ago

Windows 10 (Near RTM Build) + Win 10 Nvidia Drivers (WHQL Passed) is this.

YOU MISS ID THE OS VERSION!

Side NOTE: HTH do I tell LR to USE/CACHE more memory?

Lightroom version: CC 2015.1 [ 1025654 ]
License: Creative Cloud
Operating system: Windows 8.1 Business Edition
Version: 6.3 [9600]
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 4.3 GHz
Built-in memory: 16279.3 MB
Real memory available to Lightroom: 16279.3 MB
Real memory used by Lightroom: 1836.8 MB (11.2%)
Virtual memory used by Lightroom: 2082.8 MB
Memory cache size: 867.3 MB
Maximum thread count used by Camera Raw: 6
Camera Raw SIMD optimization: SSE2,AVX,AVX2
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
GeForce GTX 980/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 353.30
Renderer: GeForce GTX 980/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: C:\Users\Ron\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Ron\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) 500px
2) Behance
3) Canon Print Studio Pro
4) Canon Tether Plugin
5) ColorChecker Passport
6) Facebook
7) Flickr
8) HDR Efex Pro 2
9) Perfect Effects 9

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 13c0
Subsystem : 29833842
Revision : a1
Video Memory : 4009
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
Direct2DEnabled: false
GPUDevice: not available
OGLEnabled: true

3 Messages

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102 Points

5 years ago

Thanks Chris Castleberry: I needed lr 6 because I had just bought the Canon 5ds r and lr 5.7 would not load the big files at all. So when I got the big blue screen in the develop module there was some bad language. I like your short term work around ,it works. but why is this Short term,? G T Aldrich

45 Messages

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554 Points

5 years ago

OGLEnabled: true

This is key and one semi-nice thing is on/off of the OGL support seems to be real time.

Also LIGHTROOM DEVS PULL YOU HEAD OUT. If some OGL feature is missing TELL US. or better yet, map them to NVIDIA and AMD control panel.

OGLEnabled: False is often with which settings are set in Nvidia control panel.

15.1K Messages

 • 

195.8K Points

That sounds like you're running into an old video card driver bug -- you need to update your video card driver from the GPU maker's website to pick up the bug fixes made in the driver to fix this issue.

BTW - the driver doesn't tell the host application that it is not drawing correctly, and simply failed to draw. Thus the application and developers had no way to know that the driver was misbehaving until customers reported the problem (and updated their drivers to fix it).

45 Messages

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554 Points

5 years ago

One thing that must be on is "Triple Buffering" to "ON"