Lightroom 6/CC: In Develop module, I see a blue background, not my image (Riva Tuner issue)

This issue is a result of old/bad video driver or an unsupported graphics card.

First, if you're on windows, update your video drivers. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver.

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

If that doesn’t solve it, go to the Preferences in Lightroom and uncheck “Use Graphics Processor” under the Performance tab and restart Lightroom: https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html

Hi Nick,

Short term workaround.

1. Launch LR and open preferences.
2. Switch to the Performance tab
3. Uncheck/disable Use Graphics Processor
4. Click the System Info button and post here what is reported under "Graphics Processor Info: " This will help us with troubleshooting the underlying issue.
5. Restart Lightroom

Hope that helps.

Regards,

- Chris

Well, unticking the 'Use Graphics Processor' made the image appear instead of blue, so that's a win in itself ! thanks

System Info -------------------------
Lightroom version: CC 2015 [1014445]
License: Creative Cloud
Operating system: Windows 8.1 Home Premium Edition
Version: 6.3 [9600]
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3.5 GHz
Built-in memory: 8135.1 MB
Real memory available to Lightroom: 8135.1 MB
Real memory used by Lightroom: 555.6 MB (6.8%)
Virtual memory used by Lightroom: 526.4 MB
Memory cache size: 260.5 MB
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX,AVX2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
GeForce GTX 970/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 350.12
Renderer: GeForce GTX 970/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: G:\Programs\Adobe\Adobe Lightroom
Library Path: F:\Photos\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\oakie\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Behance
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) Leica Tether Plugin
6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 13c2
Subsystem : 29743842
Revision : a1
Video Memory : 3993
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
Direct2DEnabled: false
GPUDevice: not available
OGLEnabled: true

Thanks for the information, Nick.

Please review the GPU FAQ here:

https://helpx.adobe.com/lightroom/kb/...

It's possible you may need a driver update for your graphics card.

- Chris

Thanks. I read the FAQ and checked it all out. Came up blank.
OpenGL is okay, as Lightroom reports "Check OpenGL support: Passed" and "OGLEnabled: true"
There is no motherboard GPU grabbing the action - I checked Device Manger at the GTX970 is the only GPU listed.
And my graphics driver is up-to-date (I would love to be there when the 'check your drivers are up-to-date' advice actually does the trick/the user doesnt have the latest drivers!)
I have MSI Afterburner running, but I cant see that getting in the way. I guess I can try uninstalling it.

Interesting.

If you don't mind, would you please download and run the test utility in this thread and submit your log to Eric Chan's (Adobe engineering colleague of mine) email listed in the thread?

https://forums.adobe.com/thread/18227...

Thank you!

- Chris

Thanks Chris
I found Eric's post. The download link to the utility is no longer up, but reading more it seems he has taken many logs from other people with the same/similar issue and is working on it, so I am happy to wait.

Ok. So I exited my MSI Afterburner and RIVA Tuner applications from the system tray, and I can now click the 'use graphics processor' and the Develop image does remain now.

Just sliding a few sliders around, it does seem faster and smoother to render the change on screen now.

Yep, just confirmed that again. MSI Afterburner and RivaTuner running - bad. No MSI + RivaTuner - good.

Bit more digging... Its the RivaTuner that's breaking it. Fix: add the lightroom.exe file to the list of applications and set the application detection level for that to 'None'

Ha, what's sweet is that I have my MSI Afterburner up showing me clock and memory speeds on the GPU, and they ramp up to full as I move the sliders around ;)

Ah ha! Thank you for following up. I'll pass this info on to Eric.

Cheers,

- Chris

I had the same problem with Intel 4600 graphics; after updating the driver the problem was solved:
Graphics Processor Info:
Intel(R) HD Graphics 4600

Check OpenGL support: Passed
Vendor: Intel
Version: 3.3.0 - Build 10.18.14.4170
Renderer: Intel(R) HD Graphics 4600
LanguageVersion: 3.30 - Build 10.18.14.4170

Windows 10 (Near RTM Build) + Win 10 Nvidia Drivers (WHQL Passed) is this.

YOU MISS ID THE OS VERSION!

Side NOTE: HTH do I tell LR to USE/CACHE more memory?

Lightroom version: CC 2015.1 [ 1025654 ]
License: Creative Cloud
Operating system: Windows 8.1 Business Edition
Version: 6.3 [9600]
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 4.3 GHz
Built-in memory: 16279.3 MB
Real memory available to Lightroom: 16279.3 MB
Real memory used by Lightroom: 1836.8 MB (11.2%)
Virtual memory used by Lightroom: 2082.8 MB
Memory cache size: 867.3 MB
Maximum thread count used by Camera Raw: 6
Camera Raw SIMD optimization: SSE2,AVX,AVX2
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
GeForce GTX 980/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 353.30
Renderer: GeForce GTX 980/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: C:\Users\Ron\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Ron\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) 500px
2) Behance
3) Canon Print Studio Pro
4) Canon Tether Plugin
5) ColorChecker Passport
6) Facebook
7) Flickr
8) HDR Efex Pro 2
9) Perfect Effects 9

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 13c0
Subsystem : 29833842
Revision : a1
Video Memory : 4009
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
Direct2DEnabled: false
GPUDevice: not available
OGLEnabled: true

Thanks Chris Castleberry: I needed lr 6 because I had just bought the Canon 5ds r and lr 5.7 would not load the big files at all. So when I got the big blue screen in the develop module there was some bad language. I like your short term work around ,it works. but why is this Short term,? G T Aldrich

OGLEnabled: true

This is key and one semi-nice thing is on/off of the OGL support seems to be real time.

Also LIGHTROOM DEVS PULL YOU HEAD OUT. If some OGL feature is missing TELL US. or better yet, map them to NVIDIA and AMD control panel.

OGLEnabled: False is often with which settings are set in Nvidia control panel.

One thing that must be on is "Triple Buffering" to "ON"