richard_stark_7590683's profile

3 Messages

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100 Points

Tue, Dec 1, 2015 4:09 PM

Lightroom 6.3: Can't Import, have to Force-Quit to exit

Since updating to LR 6.3 (standalone), when I attempt to import any images, the first Import dialog only shows grey icons, not previews (interestingly, when I click on one of the grey icons, a larger preview is generated). When I then click to actually import the images, it starts and then immediately hangs.

I can cancel the import, but then when I try to quit out of LR it doesn't respond and I have to Force Quit to exit.

I have tried un/reinstalling several times, have tried updating both by AAM and the patch update download and both have the same behaviour.

I was previously running 6.1.1 and have returned to that (I wanted no part of the 6.2 Import changes, ironically!) and that version does not have the problem. So I have usable version of LR, but I was looking forward to the iPhone 6s lens profiles...*sigh*.

I thought perhaps it was related to the issue elsewhere with video playback - that is gone too btw - so I tried the video_toolkit.agtoolkit replacement, but it didn't solve it.

Responses

Official Solution

Adobe Administrator

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15.9K Messages

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295.3K Points

5 y ago

This issue should be resolved by installing the Lightroom update that was released today:

http://blogs.adobe.com/lightroomjourn...

Sr. Product Manager, Adobe Digital Imaging

Official Solution

Employee

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1.7K Messages

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32.4K Points

5 y ago

@Thomas Please do as Yuhong suggested above. Please make sure you have the full "read+write" permission to the following folders and their respective enclosed subfolders :

/Users/<your login account>/Library/Preferences/Adobe/
/Users/<your login account>/Library/Application Support/Adobe/
/Users/<your login account>/Library/Caches/Adobe/

I can reproduce your exact crash in Lightroom by making my "/Users/<your login account>/Library/Preferences/Adobe/" folder readonly. We saw other reports where other folders are readonly as well. So it pays to double/triple check. 

As Jeff suggested, you could also setup a new account on your machine and launch Lr from there to see if it works better. Good luck!

Principal Scientist, Adobe Lightroom

8 Messages

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170 Points

5 y ago

This reply was created from a merged topic originally titled Major import issues in Lightroom 6.3.

Have texted back and fourth with Tom Hogarty on Twitter, he suggested me to post the details here:

Lightroom 6.3 hangs or crashes when trying to import from Canon 5D mark III (raw files .CR2) Photos will show up, but everything hangs. And after a while I am able to click import. It starts and everything seems fine, but the import stops after 1/5 of the photos. Have tried many times. The same result. Trying to import the same photos through my card reader is even harder. Lightroom just hangs/crashes even before the previews show up. The built in Windows import function is working just fine, so its not memory card/camera failue. Disabeling the GPU Acceleration doesnt work. This is so strange - I have a brand New desktop With high end specs + Win10.

Trying to add existent photo folders or syncing them doesnt work either. Will hang and evetually show 0 photos.

My system info:
Lightroom version: 6.3 [ 1052427 ]
License: Perpetual
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4,0 GHz
Built-in memory: 32728,7 MB
Real memory available to Lightroom: 32728,7 MB
Real memory used by Lightroom: 271,5 MB (0,8%)
Virtual memory used by Lightroom: 218,7 MB
Memory cache size: 0,0 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX,AVX2
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
GeForce GTX 980 Ti/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 359.00
Renderer: GeForce GTX 980 Ti/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: C:\Users\alexa\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\alexa\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Canon Tether Plugin
2) Facebook
3) Flickr
4) Leica Tether Plugin
5) Nikon Tether Plugin

Config.lua flags: None

Audio and Video info: Loading

My email: alexander dot winger at Yahoo dot no

Employee

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1.7K Messages

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32.4K Points

5 y ago

You try to import directly from the camera instead of from a card reader? Is that correct?

Principal Scientist, Adobe Lightroom

Employee

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1.7K Messages

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32.4K Points

5 y ago

There also seems to be a video file on the camera to be imported. Try this https://helpx.adobe.com/lightroom/kb/... to see if it works for you.

Principal Scientist, Adobe Lightroom

3 Messages

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100 Points

5 y ago

Simon,

I am the original poster of this issue. I am trying to import from a folder of images on my computer, not from the camera or card reader. The folder does not contain video files. As I said in the original report, I tried replacing the video toolkit with the patched one (Mac version, I am working on a Mac) but that did not solve the issue.

8 Messages

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170 Points

5 y ago

Simon,

I have switched out the "video_toolkid.dll-file" from the program folder - It will still not work. BUT:

We are making progress! After I remove all video files from the card, the import will work. And after I remove all video files from the folder on my computer I want to add, the import will function.

Still, the solution to remove video files before importing, is not very practical for me, and I am still hoping for a permanent fix.

If there is a video file on the card, the import will stop:

Employee

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1.7K Messages

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32.4K Points

5 y ago

Hi Alexander,

Just want to clarify: even after you patch with the new video_toolkit.dll, the video import does not work from the card nor a folder on the computer. Is that correct?

Would you be willing to share a clip of a problematic video online somewhere (dropbox etc) for us to investigate.

Principal Scientist, Adobe Lightroom

8 Messages

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170 Points

Hi, yes that is right. I am travelling right now, but I can share it when I get back home. But I can tell now that it is a .MOV-file from Canon 5D mark III.

1 Message

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60 Points

Same pb here with LR 6.3, osx 10.11.3 and .mov files issued from an Olympus TG-2.

After I patch the video toolkit, it worked back again. Thanks !

Employee

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1.7K Messages

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32.4K Points

5 y ago

@Richard,

It seems your issue is not video relate. Can you try follow the following steps https://forums.adobe.com/thread/92559... to get a Lightroom traceback logs for us to investigate? Thanks.

Principal Scientist, Adobe Lightroom

6 Messages

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110 Points

5 y ago

I get the hint to post my import problem in LR6.3 on El Capitan here. It failed with import from the camera, or direct from the harddrive. With an old Library from LR.6.0 or with a brand new library and restored preference file.

I'm unable to use LR 6.3 so I switched back to 6.1.1 and everything is back fine with my Libray.
You can find the post here https://forums.adobe.com/message/8237...

6 Messages

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120 Points

5 y ago

This reply was created from a merged topic originally titled Lightroom 6.3 won't import video files.

OSX El Capitain, Lightroom 6.3
If video present on card thumbnails turn to grey and Lightroom hangs.
Same if they are on hard drive. If I try to cancel lightroom will hang and I have to force quit.

I reverted to 6.1.1, everything is fine.

Not impressed.

1 Message

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60 Points

I also had the same problem with Lightroom 6.3 on Windows 10. Reverting to Lightroom 6.1.1 solved the problem. The fact that the same problem is occurring in the same version of Lightroom on both Mac and Windows strongly suggests the problem is with Lightroom.

Description of the problem:

I would try to import MOV files created with my Nikon d610 but the import dialog would show gray video camera thumbails. Double-clicking to show previews would result in an error, "Could not read preview" (or something similar). If I clicked "Import", the progress meter would stay stuck at the beginning; canceling by clicking the X would work but LR would say, "No photos or videos found to import" (or something similar).

6 Messages

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120 Points

This fixed the issue for me:
https://helpx.adobe.com/lightroom/kb/...

The mac patch wasn't there a few days ago, now it is.

19 Messages

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210 Points

Not for me :-(

2 Messages

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70 Points

It worked for me - at least once. I have to check if it solved the problem permanentely.

3 Messages

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100 Points

5 y ago

Simon,

Ok I tried to perform the traceback procedure as described. However, it doesn't reveal anything, as it doesn't appear that LR is registering the Import attempts as a "hang". But when I attempt to Import anything with the Import dialogue, it just starts and then sits there with the progress bar part open. I have discovered somewhat of a workaround for importing in 6.3 however.

This is the sequence of events:

1. I have a folder on my Desktop of 4JPG images I want to import. No video files in the folder.

2. I start the Import tool, and navigate to the folder with the images. LR does not generate preview icons of the files, just grey squares. I click Import to begin the process.

3.The progress bar goes to about 1/3 and stops (displaying "Import files at their current location" above, and "Importing files..." in the main Library pane, as normal.

4. Nothing happens from this point on. It just stalls completely. I've waited for several minutes at times and nothing changes.

5. So I cancel the Import by clicking on the end of the progress bar. That produces the dialog box "No photos or videos were found to import". I click "OK".

6. Interestingly, it DOES create the folder containing the images I want to import, in the folder hierarchy in the catalog browser on the left panel. The title of the folder is greyed out and shows 0 images.

7. If I then perform a "Synchronize Folder..." operation on the folder, the normal dialog Synchronization dialog pops up ("Import new photos (4)" and when I click on "OK" it imports the photos normally and generates thumbnail previews as per normal.

After testing this workaround workflow on several different folders at random locations, it has worked consistently.

Summary: I can import using "Synchronize Folder...", but not using the Import tool.

(Oh yeah, and still can't video playback in 6.3 but one thing at a time...)

Employee

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1.7K Messages

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32.4K Points

5 y ago

Can you try the recommendation here to uninstall and reinstall Lr 6.3 completely to see if it helps you? Thanks.

http://feedback.photoshop.com/photosh...

Principal Scientist, Adobe Lightroom

2 Messages

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70 Points

5 y ago

Removing all MOV files from the card allows the import process to proceed. Strangely, Lightroom still thought the videos were there, though I had moved them to the trash. Import proceeded with errors that the (deleted) video files could not be read.

Perhaps moving back to the "Classic import experience" didn't include testing for import of videos?

136 Messages

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4.7K Points

5 y ago

I have the exact same problem:
-Previews are not present
-importing does Nothing just hang there
-quitting the software is useless the Windows closes but the thread is still running so if you try to re-run lightroom Nothing happens at all . you first have to kill the "hidden lightroom thread"

I also directly upgraded from 6.1 to 6.3
I use Windows 10 on icore5 with 16g ram and 1 to ssd

I unstalled and reinstalled lightroom no thing changed
I uninstalled the whole system re-installed Windows and then lightroom 6.1 upgraded to 6.3 : no change at all. Exact same issues
I started a new catalog and try reimport all the photos Inside : no more luck still hanging