alexander_kozhekin's profile

19 Messages

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320 Points

Mon, May 4, 2015 5:42 AM

Lightroom 6.0 slideshow - images rendered as swapped blocks

Lightroom 6.0 slideshow (Windows 7)- when exporting slideshow as 1080p high quality video - some of tiff images rendered as swapped blocks - i.e. bottom left 1/4 corner of the picture shown at the top left and vice versa.

Responses

Official Solution

Employee

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478 Messages

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10.7K Points

6 y ago

This has been fixed in Lightroom 6.2, which is available today. (Actually, it turns out this was already fixed in Lightroom 6.1.1. Yeesh. I apologize for not updating this thread earlier.)

Thanks,
Ben

15.1K Messages

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195.8K Points

6 y ago

That's a common video card driver issue.
Make sure you updated your video card driver from the GPU maker's website.

19 Messages

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320 Points

I have Radeon R9-200 and latest drivers (14.500...) installed already.

19 Messages

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320 Points

Hi, Chris, do you have any other suggestion, that would work?

3 Messages

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120 Points

On the same machine I had the problem, I disabled my GPU card and switched to the chipset's Intel HD 4000 instead, just with lower resolution (as I need the card for high res dual monitors), and the slideshow worked fine. So it seems it is the combination of v6 and the graphics card. The slideshow also took about 3x as long to produce as LR 5.x. All of this combined resulted in me switching back to 5.x rather than spending $300 for a new card white-listed by Adobe, when the card that I have has more than enough horsepower for simple image editing tasks.

I also tried the latest beta graphics drivers from AMD so the fix isn't even in the pipeline.

3 Messages

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120 Points

6 y ago

I have the same problem after upgrading from 5.6 to 6.0 - my graphics card AMD Radeon HD 7450 has the latest drivers. Never had a problem on 5.6, I've also unticked the option in Lightroom to use the graphics card for performance.

Unfortunately I cannot downgrade the lightroom catalog back to 5.6 - does anybody have ideas to resolve this?

19 Messages

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320 Points

6 y ago

Looks like some crop-rotation is related to this bug - changing rotation - seems to fix it, or exporting picture and than importing an edited version back to slideshow seems to help, as a temporary workaround...

3 Messages

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120 Points

6 y ago

I tried rotating them but it didn't fix it for me, deleting and re-importing them fixed it for one of the images but the problem just occurred for another one. Happens on about 3 images out of 40. Since 2/3 of them are virtual copies with adjustments it is really cumbersome to delete and re-import and redo virtual copies, redo slideshow order etc.

97 Messages

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1K Points

6 y ago

Would it be possible that any of you upload some test image files so that I could figure out that problem?

19 Messages

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320 Points

See below

3 Messages

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100 Points

Same issues I already posted a thread on this when I discovered day 1 of the new LR CC being launched. Glad to know it's not my Set up and others are experiencing the same issues.

3 Messages

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100 Points

Am not sure if relevant but I am running two monitors from my AMD HD6670 card. I did try exporting slideshow with 2nd monitor turned off but got same swapped block issue and again 3 times at least slower to export the slideshow in 1080 - I noticed that 1080 is now called 16:9 in brackets - is this significant?

Haven't tried to unplug the the 2nd. Monitor from card yet but may try at some point. For now I am exporting the slideshow as a catalogue and opening it in LR5 so I can export it as a 1080 slideshow in the older version that works!

13 Messages

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222 Points

I am already 3 projects behind in publishing slideshows which my customers are used (LR 5) to see on a very short notice. Please fix the swapped block issue ASAP or let us know a reliable work around!

19 Messages

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320 Points

6 y ago

Hi, Please, see link below - contains 3 files and slideshow generated from them.
Let me know if anything else is needed

https://www.dropbox.com/sh/cfiagksklc...

97 Messages

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1K Points

Hi Alex, Would you please share those raw images one more time, I want to download it again and open a new bug for this problem. Hopefully we can get it fixed soon.

19 Messages

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320 Points

Hi. Please, use same link above - I've re-shared it again.
Alex.

19 Messages

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320 Points

Please, update on the progress.

97 Messages

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1K Points

6 y ago

Thank you so much! I have downloaded those tiff files. I will keep you posted on the progress.

4 Messages

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90 Points

Is there any update on your progress?

I'm desperate for a solution and will be forced to use Animoto for my slideshows if there is no fix soon! :o(

97 Messages

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1K Points

Yes, I am now working on this problem. Would you please sending some test images so that I can reproduce it first?

13 Messages

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222 Points

6 y ago

same issue, same optical result of corrupted slides in a slideshow. I also do have a Radeon graphics card (5700). This one I downgraded the driver to make use of the GPU (which otherwise was not identified by Lightroom.

4 Messages

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90 Points

6 y ago

I also have the same issue and am using the Radeon 5700 and a dual screen setup.

1 Message

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60 Points

6 y ago

Ran into the same issue today after upgrading to LR6. Deleting the images and re-importing them seems to fix it sometimes but not others. It only seems to get fixed when the "play" option recreates the slide/file portion that is affected, but on a couple of occasions it corrupted another image too. Very frustrating. Finally had to delete one troublesome image that I couldn't get rectified.

13 Messages

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222 Points

6 y ago

Issue is shown much more often when I create a 1080p slideshow compared with the same slideshow rendered as 720p.

1 Message

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60 Points

6 y ago

Same issue on radeon hd 7900 and dual screen conf..

Employee

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478 Messages

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10.7K Points

6 y ago

Hi All,

Sorry for the trouble! I am working with Yuhong on trying to figure this out. Unfortunately, we have not yet been able to reproduce this problem internally. Here are some things you could do to help.

For anyone experiencing this problem, please tell us:
1. What operating system are you using?
2. What video card are you using?
3. What is the specific version number of your currently installed video card driver?

And for anyone who really wants to help us figure this out, please try the following:
1. Go to the folder C:\Users\\AppData\Local\Adobe\Lightroom\Caches\”.
2. Once at that location, delete the folder “velo”, if it exists.
3. Launch Lightroom and export a slideshow as a 1080 video, such that the resulting video has the problem described in this thread.
4. Copy the video to Dropbox, or a similar service, and send me a download link.
5. At the location described in step 1, there should now be a newly created “velo” folder. Also copy this folder to Dropbox, or a similar service, and send me a download link.

If you prefer not to use Dropbox, I can send you instructions for connecting directly to an Adobe FTP server, although using Dropbox is generally easier.

Thanks,
Ben

13 Messages

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222 Points

1. What operating system are you using?
Win 7 Home Premium Service Pack 1

2. What video card are you using?
AMD Radeon HD 5770

3. What is the specific version number of your currently installed video card driver?
swapped blocks were created with the 14.1 driver

about the driver:
because of the know GPU problem (LR responses with an error message to to AMD 14.5 driver) I downgraded back to the 14.1. That's where I created a video show with the swapped blocks issue.

Now I upgraded again (using the 14.1 system crashed with blue screen showing an atidrv.sys error) to the 14.5 version of the driver (14.501.1003.0). And now I am in the process of creating the same video show again. I will let you know the result of that.

Employee

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478 Messages

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10.7K Points

Thanks for the info, Ralf!

Employee

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478 Messages

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10.7K Points

Also, it looks like the path that I indicated in step 1 of my instructions, above, got a bit munched. The complete path should be C:\Users\YourUserName\AppData\Local\Adobe\Lightroom\Caches\

13 Messages

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222 Points

The issue exists even with the updated (AMD 14.5) driver. Interestingly creating the same slide show a 2nd time, DIFFERENT slides are corrupted.
I will now try to post the info on the dropbox.

13 Messages

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222 Points

Hi Benjamin,

great that you are looking a bit deeper into this issue and create a bug report – hopefully successful!

Here are the files:

https://www.dropbox.com/sh/epudoem1pg...

The swapped blocks are shown at 0:55 secs.

I included a jpeg about ANOTHER another bug in the slideshow menu. It looks to me as if the opacity slider has no effect on the text as shown in the exported video (please compare the settings – as in the jpeg) with the result as shown in the mp4 video.

Please let me know if you need anything else.

Thanks again

Ralf (quite a bit frustrated, because all of this was no issue in LR 5)

19 Messages

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320 Points

Hi, it starting to be frustrating - problem open for 20 days with no fix in sight.
Same dropbox folder - I have added velo folder per your instructions.

https://www.dropbox.com/sh/cfiagksklc...

Windows 7 SP1: 6.1.7601 Service pack 1 build 7601

Radeon R9-200
AMD Catalyst Omega 14.12 (latest)
Driver version 14.501.1003-141120a-177998C

97 Messages

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1K Points

6 y ago

Would it be possible that you copy the "velo" folder during the process of export (The export progress bar is moving) ?

The copied "velo" folder should contains the "slideshow_export.velo" file and other temporary PNG files. (see the attached image).

It will be very helpful to us to figure out this problem.

19 Messages

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320 Points

PLease, check my link, png files are all seems OK