tom_gilde

10 Messages

•

170 Points

Sun, Jan 7, 2018 11:14 PM

Solved

Lightroom 6: ERROR: DW021 - Fails to install from DVD

I have encountered two ERRORS that are familiar to other posters; however, in my case, I have tried to setup from the DVD that I just purchased, not from the cloud. I do wonder about the capabilities of the low-end computer that I would be using (works fine for PShop elements 12). Specs for my box are: Pentium N3700 @ 1.60GHz with 4.00 GB of RAM, 64-bit OS, Windows 10. Thanks in advance to anyone with a suggestion!

Responses

Official Solution

Rick

Adobe Administrator

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1.1K Messages

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18.7K Points

3 years ago

You can download Lightroom 6 from this page:

https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

Try installing it from there and let me know if it works.

Official Solution

JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

3 years ago

Try this: https://forums.adobe.com/thread/1972996

Sr. Product Manager, Adobe Digital Imaging

tom_gilde

10 Messages

•

170 Points

3 years ago

Rick - thanks very much. I will try to download when I return home and let you know the result. I appreciate your taking the time to reply.

tom_gilde

10 Messages

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170 Points

3 years ago

No luck downloading - or even having a clue as to the problem:

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1690588/RackMultipart20180109-11168-1oacela-image_inlinepng1515526189

tom_gilde

10 Messages

•

170 Points

3 years ago

Also would not install in older but better CPU - stalled at 6% and the only change thereafter was the time to install. I finally quit when that numbered grew to 224 minutes.

JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

3 years ago

Looks like you're trying to install the CC version (Lightroom Classic). In which case you need to install the Creative Cloud desktop app to avoid that error https://creative.adobe.com/products/creative-cloud

If what you're looking for is Lightroom 6, make sure you download the Lightroom 6 installer.

Sr. Product Manager, Adobe Digital Imaging

tom_gilde

10 Messages

•

170 Points

3 years ago

Here's what happened:

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1690646/RackMultipart20180109-71448-ov09bq-Untitled_inlinejpg1515533398

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1690646/RackMultipart20180109-71448-ov09bq-Untitled_inlinejpg1515533398

Rick

Adobe Administrator

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1.1K Messages

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18.7K Points

3 years ago

Hey Tom,

I looks like you're trying to install the wrong thing.

Do this:

1. Click this link: https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

2. Scroll down to this link and click the blue ">" symbol like this:

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1690668/RackMultipart20180109-4938-1ourrlj-Download_Photoshop_Lightroom_inlinepng1515535119

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1690668/RackMultipart20180109-4938-1ourrlj-Download_Photoshop_Lightroom_inlinepng1515535119

3. Scroll down until you see this:

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1690669/RackMultipart20180109-124885-yc992j-Download_Photoshop_Lightroom_2_inlinepng1515535183

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1690669/RackMultipart20180109-124885-yc992j-Download_Photoshop_Lightroom_2_inlinepng1515535183

4. Click the Lightroom 6.14 link

Let us know if that works.

Rick

tom_gilde

10 Messages

•

170 Points

3 years ago

Thanks, but I have tried this already. When I extract the package I see an application, AdobePatchInstaller, and a file, "payloads". I doubleclick the application, which creates an application of the same name, but different icon, and another "payload" file. I doubleclick the new application and get this: Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1690674/RackMultipart20180109-112854-1e6rl2r-image_inlinepng1515536022

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1690674/RackMultipart20180109-112854-1e6rl2r-image_inlinepng1515536022

tom_gilde

10 Messages

•

170 Points

3 years ago

This makes some sense to me, non-tekkie that I am, because there is no Lightroom installed that a patch can operate upon, or so my simple reasoning goes.

Rick

Adobe Administrator

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1.1K Messages

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18.7K Points

OK... my bad!

The link to the Lr 6 installer is at the top of the page. I breezed right past it!

Looks like this:

Image: https://prod-content-care-community-cdn.sprinklr.com/579ad3b6-f7b1-4c16-a256-99ed28ff7b58/RackMultipart2018010991524dyhv-8513cffc-1eb8-4146-9974-b0c4f3676524-1656599543.png1515537554

Image: https://prod-content-care-community-cdn.sprinklr.com/579ad3b6-f7b1-4c16-a256-99ed28ff7b58/RackMultipart2018010991524dyhv-8513cffc-1eb8-4146-9974-b0c4f3676524-1656599543.png1515537554

After that is installed then you can do the upgrades.

3 years ago

tom_gilde

10 Messages

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170 Points

YIKES - so did I. I was intent on breezing past the Mac patches. Will try, thanks.

3 years ago

tom_gilde

10 Messages

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170 Points

Same old same old:

- 0 fatal error(s), 2 error(s)

ERROR: DW021: Payload {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D} Photoshop Adobe Lightroom 6.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS

ERROR: DW021: Unsupported payload versions included

3 years ago

tom_gilde

10 Messages

•

170 Points

Lightroom6 is up and open for business on my cpu! Renaming the folder does indeed work. Many thanks to Jeffrey and Rick for persevering with me!

3 years ago

Rick

Adobe Administrator

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1.1K Messages

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18.7K Points

Yay!!! Glad that it worked out!

3 years ago

Adobe Photoshop Family

tom_gilde

Lightroom 6: ERROR: DW021 - Fails to install from DVD

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Rick

JeffreyTranberry

tom_gilde

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JeffreyTranberry

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Rick

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