10 Messages
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170 Points
Sun, Jan 7, 2018 11:14 PM
Solved
Lightroom 6: ERROR: DW021 - Fails to install from DVD
I have encountered two ERRORS that are familiar to other posters; however, in my case, I have tried to setup from the DVD that I just purchased, not from the cloud. I do wonder about the capabilities of the low-end computer that I would be using (works fine for PShop elements 12). Specs for my box are: Pentium N3700 @ 1.60GHz with 4.00 GB of RAM, 64-bit OS, Windows 10. Thanks in advance to anyone with a suggestion!
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3 years ago
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Official Solution
Rick
Adobe Administrator
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998 Messages
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17.1K Points
3 years ago
https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html
Try installing it from there and let me know if it works.
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JeffreyTranberry
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3 years ago
Sr. Product Manager, Adobe Digital Imaging
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tom_gilde
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3 years ago
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tom_gilde
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3 years ago
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tom_gilde
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3 years ago
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JeffreyTranberry
Adobe Administrator
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15.8K Messages
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295K Points
3 years ago
If what you're looking for is Lightroom 6, make sure you download the Lightroom 6 installer.
Sr. Product Manager, Adobe Digital Imaging
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tom_gilde
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3 years ago
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Rick
Adobe Administrator
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998 Messages
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17.1K Points
3 years ago
I looks like you're trying to install the wrong thing.
Do this:
1. Click this link: https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html
2. Scroll down to this link and click the blue ">" symbol like this:
3. Scroll down until you see this:
4. Click the Lightroom 6.14 link
Let us know if that works.
Rick
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tom_gilde
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3 years ago
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tom_gilde
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3 years ago
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