benoit_bourgoin's profile

2 Messages

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90 Points

Mon, Nov 12, 2018 5:25 PM

Lightroom 6: Can't register a new computer

I bought Lightroom6 in 2015 with that number xxxx but I can't register a new installation on my Mac whose hard disk has been changed
Please tell me how can I do...
Thanks


Edited to remove serial number - Mod.

Responses

Adobe Administrator

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10.2K Messages

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137.3K Points

2 y ago

What happens when you enter your serial number?  Are you online when you do this?
Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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15.9K Messages

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295.3K Points

2 y ago

I see the serial # under you account. Do you get a specific error? Can you post a screen shot of what you're seeing?

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.9K Messages

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295.3K Points

2 y ago

If you've installed the Lightroom trial, see this doc for instructions to serialize: https://helpx.adobe.com/lightroom/kb/serialize-lightroom-cc-trial-to-activate-as-lightroom-6.html

Sr. Product Manager, Adobe Digital Imaging