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21 Messages

 • 

312 Points

Sat, Jun 15, 2013 2:41 PM

Lightroom 5: Slideshow - Black screen

Entering Slideshow after selecting a few pictures gives me a black screen and a wrong preview, see atached picture. This happened after upgrade to LR5 earlier this week and was not a problem in any version of LR4. I have tried with both NEF and DNG files.The only thing working is Export to PDF.

I am running a Dell Studio XPS with Windows 7 64-bit and ATI 4850 graphic.

Responses

Official Solution

503 Messages

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10.6K Points

6 years ago

We have uncovered a bug where the slideshow acts this way when your username on the OS contains accented characters. We are working to fix this.

Becky
Lightroom team

18 Messages

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282 Points

Same problem as I have. I reloaded 5.3 and still an issue. 4.0 works fine. Not sure what is meant by accented characters. Nothing on my MAC has changed.

18 Messages

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282 Points

Ok Becky, this look like a LR issue. When can we expect a fix?

18 Messages

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282 Points

Still waiting for a reply, fix, something.

1 Message

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60 Points

7 years ago

I have the same problem, on a Mac Pro, OSX 10.7.5, Radeon X1900 XT.

See this post in the Adobe forums:

http://forums.adobe.com/message/5438810#5438810

4 Messages

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92 Points

7 years ago

I have got same problem on win7 64bit. (ATI Radeon 6770 HD)

21 Messages

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312 Points

7 years ago

Latest ATI 4850 graphic drivers installed. Same problem also in LR5 RC.

1 Message

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60 Points

7 years ago

I have the same problem

4 Messages

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92 Points

7 years ago

Unfortunatelly the refresh didn't do anything.

5 Messages

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110 Points

7 years ago

It seems to be hardware-dependent. I just got a new MacBook Pro and there's no problem on that machine. It's still there on my old MacPro.

They have different OS versions (10.7 on the Mac Pro, 10.8 on the MacBook Pro), but I don't think that matters. The problem shows up for some people on both Mac and Windows, and in several OS versions on each.

2 Messages

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80 Points

7 years ago

I am having the same problem, when trying to export (NOT TO PDF) then en unexpeced error occurs.
I have been using Lightroom 4 before and did never have thees problems at the same PC (Windows 7 64bit) all updates and latest grafic drivers.
This problem have a lot of people if you look at the forums, but adobe does not seem to be interested to fix this issue or give any help, really poor support.

4 Messages

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92 Points

7 years ago

Unfortunatelly the refresh didn't do anything (5.3 RC) .

4 Messages

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92 Points

7 years ago

Unfortunatelly the refresh didn't do anything (5.3 RC) .

5 Messages

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110 Points

6 years ago

I have no accented characters in my username and I have the slideshow problem. I maintain a user account used only for testing (username is Testy). The problem occurs there, too.

3 Messages

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92 Points

6 years ago

This reply was created from a merged topic originally titled
Lightroom 5.3 Slide Show Black Screen problem.


Hi,

Lightroom 5.3 slide show gives black screen only. How do I fix this?

My computer:

Intel i7, 24 GB RAM, ATI Radeon 4800 Series, all drivers updated

18 Messages

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282 Points

Same problem as I have. I reloaded 5.3 and still an issue. 4.0 works fine. Not sure what is meant by accented characters. Nothing on my MAC has changed.

8 Messages

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142 Points

6 years ago

This reply was created from a merged topic originally titled
Lightroom 5 Slideshow Black Screen on play back.


I upgraded to Lightroom 5 and I have a problem with the slideshow module, I get Black Screen when I press play. In Lightroom 4 I do not have a problem it works fine.
My system is MAC OS X 10.7 - 2.16 GHZ Intel Core 2 Duo RAM 3 GB

18 Messages

 • 

282 Points

Same problem as I have. I reloaded 5.3 and still an issue. 4.0 works fine. Not sure what is meant by accented characters. Nothing on my MAC has changed.

18 Messages

 • 

282 Points

6 years ago

Same problem as I have. I reloaded 5.3 and still an issue. 4.0 works fine. Not sure what is meant by accented characters. Nothing on my MAC has changed.

18 Messages

 • 

282 Points

6 years ago

me too, exact issue!