7 Messages
•
222 Points
Wed, Jun 12, 2013 8:19 PM
Solved
Lightroom 5 Crashes Randomly and Frequently (Windows)
Lightroom 5 crashes randomly and frequently during flagging and editing. There's nothing I can really do to reproduce any specific crashes. It happens on catalogs both imported from LR4 and new catalogs created by LR5. All I do to induce it is by performing normal editing procedures for a while. Then it chokes up for a few seconds and crashes. This happens during both the flagging process and the actual editing process.
Yesterday I searched this topic and found an issue people were having which was solved by resetting their preferences. For me, this actually reduced the frequency of the crashes a little bit, but they still occur often enough to seriously disrupt my workflow. Are there crashdumps I can upload to help you guys solve it? Is anyone else having this issue?
I am using Windows 7 Ultimate (64-bit) on Core i7 3770 using 16GB RAM. Someone told me to use the Adobe Crash Reporter, but I find no such program on my computer, nor a corresponding download on the internet. Here are the "problem details" pasted from one of the crashes.
Problem Event Name: APPCRASH
Application Name: lightroom.exe
Application Version: 5.0.0.10
Application Timestamp: 51a64dae
Fault Module Name: ui.dll
Fault Module Version: 5.0.0.10
Fault Module Timestamp: 51a64b71
Exception Code: c0000005
Exception Offset: 000000000007806c
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: af58
Additional Information 2: af58930d56cdaeafcadc8131b1cf43a3
Additional Information 3: 8dad
Additional Information 4: 8dad6afb7f3aa8dfd78efd05114969ce
Yesterday I searched this topic and found an issue people were having which was solved by resetting their preferences. For me, this actually reduced the frequency of the crashes a little bit, but they still occur often enough to seriously disrupt my workflow. Are there crashdumps I can upload to help you guys solve it? Is anyone else having this issue?
I am using Windows 7 Ultimate (64-bit) on Core i7 3770 using 16GB RAM. Someone told me to use the Adobe Crash Reporter, but I find no such program on my computer, nor a corresponding download on the internet. Here are the "problem details" pasted from one of the crashes.
Problem Event Name: APPCRASH
Application Name: lightroom.exe
Application Version: 5.0.0.10
Application Timestamp: 51a64dae
Fault Module Name: ui.dll
Fault Module Version: 5.0.0.10
Fault Module Timestamp: 51a64b71
Exception Code: c0000005
Exception Offset: 000000000007806c
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: af58
Additional Information 2: af58930d56cdaeafcadc8131b1cf43a3
Additional Information 3: 8dad
Additional Information 4: 8dad6afb7f3aa8dfd78efd05114969ce
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4 years ago
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petegreen
Adobe Administrator
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780 Messages
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16.7K Points
8 years ago
We have created a TechNote on how to apply the hotfix.
Please check out:
http://helpx.adobe.com/lightroom/kb/l...
0
0
andy_hasak
7 Messages
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222 Points
8 years ago
3
andy_hasak
7 Messages
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222 Points
8 years ago
http://andyhasak.com/other/lrcrashdum...
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0
baichao_li
19 Messages
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332 Points
8 years ago
Could you please re-create the dump file for us using the method I posted here
http://forums.adobe.com/message/54045...
1
andy_hasak
7 Messages
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222 Points
8 years ago
0
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leaskc
1 Message
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62 Points
8 years ago
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emiliano_rodriguez
1 Message
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60 Points
8 years ago
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andrea_lane_4170305
8 Messages
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230 Points
8 years ago
0
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andy_hasak
7 Messages
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222 Points
8 years ago
1
martin_hopf
22 Messages
•
650 Points
8 years ago
Same experience here. Never ever had this in LR 4. Starting yesterday with serious event flagging, crash every few minutes. Circumstances: New Catalog created with LR5, import of 2000 Raws from D4, then starting extensive flagging and "x"-ing.
At least i believe I can contribute a little information:
I can quite sure claim crashes occur only when hitting navigating arrow keys in grid view, never upon pressing some flagging keys, never while developing. LR takes a second of thinking, then it crashes.
No specific action which could really reproduce it, sorry.
"Make it slim, fast and totally reliable like it was in the early days. Think about customers not marketing demanding features no one needs - thank you!"
Windows7 pro 64bit, i7 3770K, 16GB, SSD, Board Graphics, 2x EIZO CG241W
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ryan_smith_5683064
41 Messages
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676 Points
8 years ago
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SimonChen
Employee
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1.7K Messages
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32.4K Points
8 years ago
Principal Scientist, Adobe Lightroom
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ryan_smith_5683064
41 Messages
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676 Points
8 years ago
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ryan_smith_5683064
41 Messages
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676 Points
7 years ago
0
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michelle_grady
2 Messages
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80 Points
7 years ago
2
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