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18 Messages

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872 Points

Sat, Dec 10, 2016 4:32 PM

Solved

Lightroom 2015.8: Cannot access Auto Import Settings from File menu

After installing 2015.8, I can no longer access Auto Import Settings from the File menu.  Is this a new bug?

Responses

Official Solution

Adobe Administrator

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7.9K Messages

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115.1K Points

3 years ago

This issue should be fixed in Lightroom CC2015.10/6.10.  Please update your system and let us know if you have any additional issues. 

Additional information on this update can be found here: http://blogs.adobe.com/lightroomjournal/2017/04/lightroom-cc-2015-10-now-available.html

Adobe Photography Products

Quality Engineering - Customer Advocacy 

2 Messages

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74 Points

Just installed the update. Fixed the issue for me (Win 7 pro).

1 Message

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64 Points

Thanks! The update fixed the problem for me (macOS Sierra 10.12.4)

3 Messages

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86 Points

Ca marche ! (Win 7)

4 Messages

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144 Points

IT works!!!!!!!!!!!!! wow, wow, finally solved!!!

11 Messages

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324 Points

It works. Thank you. Please pass on thanks to Adobe Lightroom people. This makes a big difference to work flow. 

Champion

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5.8K Messages

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102.2K Points

4 years ago

Which OS? It's still working here on macOS Sierra

2 Messages

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70 Points

Doesn't work on Sierra for me.

Adobe Administrator

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7.9K Messages

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115.1K Points

4 years ago

It is also working on Windows 10. Make certain you are selecting an Empty Watched Folder prior to enabling Auto Import.

Adobe Photography Products

Quality Engineering - Customer Advocacy 

18 Messages

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872 Points

4 years ago

OSX 10.11.6. I can't select and Empty watched folder, if I can't access the Auto Import Settings.  It still imports automatically based on the old settings, but I can't change anything or select a new destination folder.  When I go to the File menu and select "Auto Import Settings" nothing happens.

Adobe Administrator

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7.9K Messages

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115.1K Points

Then let's try a Preference file reset. 

Close Lightroom. Hold down [Opt]+[Shift] and relaunch Lightroom. Overwrite the preferences when prompted. Close Lightroom and reopen.

Can you access the menu option after doing this?

Adobe Photography Products

Quality Engineering - Customer Advocacy 

18 Messages

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872 Points

Can't remember if I answered this before; apologies if I did.  Yes, I tried it. didn't work. Monumental pain in the a-- to re configure everything.  I also tried creating a new catalogue and importing the old catalogue into it.  Problem solved, for 1 minute.  
as soon as I made changes and closed the window then re-openend it to make further changes the same problem cropped up. Locked up again. Cannot make changes.

11 Messages

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324 Points

4 years ago

I'm having the same problem with Lightroom 2015.8 and MacOS 10.11.6. I will try a preference reset and see what happens.

Champion

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5.8K Messages

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102.2K Points

4 years ago

I reproduced this issue using B Field's catalog today (but couldn't reproduce it with my own in the same machine) and submitted it as a bug internally. Preference reset didn't help. Manually removing the auto import settings from the catalog (NOT recommended!) did allow the dialog to open, and then it failed again when they were set again. Bug reference LRD-4194222.

11 Messages

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324 Points

Thank you. I won't bother with a preferences reset then. I'll wait. While the auto import settings is important, I can still use Lightroom 2015.8 and I can use workarounds to import files.

3 Messages

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82 Points

Thank you from me  too. I was worried about reseting the preferences in case I lost the preexisting folder set up. I'm currently auto importing to the job folder from last week then moving the images to a new folder at the end of the shoot. Not a great solution but it's workable and way better than losing all ability to auto import.

Adobe Administrator

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7.9K Messages

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115.1K Points

Thanks Victoria, I have cross-referenced the bug with this post. 

Adobe Photography Products

Quality Engineering - Customer Advocacy 

18 Messages

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872 Points

Fixed, as of 4/15/2017 with Lightroom 6.10, for me.  Thanks, Victoria and Rikk and all those code bangers, for your help. 

6 Messages

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164 Points

4 years ago

Have the same issue and although it is not a big issue for me as I always import to the same location then move them afterwards to separate folders,  but it is still annoying. (MacPro El Cap Lr 2015.8)

42 Messages

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954 Points

4 years ago

This reply was created from a merged topic originally titled Auto Import stopped working in 2015.8.

https://goo.gl/photos/My7C5E9nrYRmR8AQ9
Error message when trying to access auto import settings.

I reset preferences, and when I opened LR I could access auto import settings just fine. Then I relaunched and opened my everyday catalog. Now when accessing auto import settings I get the same error message. I then optimizing my catalog to see if that would help. No change, I still get the error. 

Any help would be appreciated.

42 Messages

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954 Points

My issue was merged with this one. Just to make it clear, auto import has stopped working on my config, AND I cannot access the settings. I say config because it will work on a new catalog, but not on my 150,000+ image, everyday catalog.

Win10, beefy hardward, LR2015.8

If an export of system info would help anyone, please explain how I can upload that.
Thanks for your help. I can see the agenda is full.

Champion

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5.8K Messages

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102.2K Points

The engineers have a catalog that they've been able to reproduce the issue on, so a fix should be forthcoming. In the meantime, if you rely on Auto Import, you might want to roll back until that fix is available. https://www.lightroomqueen.com/roll-back-update-previous/

42 Messages

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954 Points

Thank you LRQ!

11 Messages

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324 Points

Thank you very much, Victoria for progressing this.  

42 Messages

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954 Points

Strangely, auto-import is now working again, but I still cannot access the settings to change the folder.

7 Messages

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144 Points

4 years ago

I am getting this same error with macOS 10.12.2. Even without trying to change the settings, Auto Import is no longer picking up new files added to the previously configured folder.

9 Messages

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168 Points

4 years ago

Just throwing in a "me, too" for LR 2015.8 and Mac 10.12.1
Will keep watching for an update.

JC

9 Messages

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162 Points

4 years ago

Same problem for me with LR2015.8 release -- access to import settings was working then suddenly was inaccessible with the same error:  Unexpected error performing command: ?:0: attempt to index a nil value.
Did an uninstall and reinstall via Creative Cloud app to no avail. Using a prior version in the meantime. 
Windows 10 Pro 64-bit Core i7-3820 CPU@3.6GHz, 16GB RAM, NVIDIA GeForce GTX 670

9 Messages

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162 Points

4 years ago

Same problem for me with LR2015.8 release -- access to import settings was working then suddenly was inaccessible with the same error:  Unexpected error performing command: ?:0: attempt to index a nil value.
Windows 10 Pro 64-bit Core i7-3820 CPU@3.6GHz, 16GB RAM, NVIDIA GeForce GTX 670

1 Message

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62 Points

4 years ago

It works with one Catalog, but not another. I made a new catalog, imported everything from the old one. And it started working again :)
The I updated the DNG metadata, and it stopped working again :(

11 Messages

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324 Points

I only use one catalogue and it's huge, I don't want to create a new one and import. It looks like even doing that isn't the solution. 

2 Messages

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90 Points

4 years ago

Adding a "me too" - getting the "attempt to index a nil value" message when trying to access Auto Import settings.

2 Messages

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90 Points

I have worked around this by un-installing LR and re-installing the previous version. Will wait for official fix...

1 Message

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76 Points

4 years ago

Adding my case with W10 to the list too. Resetting preferences allowed to access auto import. Reload of catalogue resulted in same error message, greyed out "enable auto import" and "attempt to index a nil value" when trying to access settings.