ramaswamy_ravichandran's profile

4 Messages

 • 

800 Points

Sun, Sep 25, 2016 1:14 PM

Lightroom 2015.7+: Panels and filmstrip black when switching to Develop

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.

Responses

Adobe Administrator

 • 

10K Messages

 • 

135.7K Points

4 y ago

For all of those still experiencing the problem, please reply to this post with the following information:

1. Your OS (Apple>About this Mac> Version>)
2. Your Lightroom version (Help>System Info...)

3.  If your LR version is CC2015.12 or 6.12 and your OS version is 10.11.x or 10.10.x also provide any reasons which prevent your upgrading to Sierra (10.12.x). 

Thanks for providing this information. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

 • 

122 Points

I have been running Lightroom CC 2015.10.1 on macOS Sierra Version 10.12.5 until this morning and regularly get this problem.  Just  before I received your message I finished the  updated to macOS Sierra 10.12.6.  I won't be able to see if this update impacts this problem for a few days.

18 Messages

 • 

306 Points

I guess my mac system is being left behind, why I cant update to Sierra.


28 Messages

 • 

482 Points

OS X El Capitan
Mac Pro Early 2008
cannot be updated to Sierra.

Have gone back to LR 2015.6 to solve the problem but hope Adobe will create a fix so I can go back up to newer version.

136 Messages

 • 

2.7K Points

Have you updated to LRCC2015.12?  LRCC2015.7 is several months out of date.

28 Messages

 • 

482 Points

I had been in LR2015.10 but couldn't get any work done so after a while had to roll back to 2015.6 . I have not seen any confirmation that 2015.12 fixes the problem for El Capitan.

5 Messages

 • 

122 Points

This problem is still occurring on my m/c after the upgrade to macOS Sierra 10.12.6.

2 Messages

 • 

70 Points

Sierra 10.12.5 | Lightroom 2015.9
This has been a recurring issue for me. Almost anything I do in Lightroom causes these black strips to happen and I am basically unable to do any work. I am considering cancelling my CC subscription. I also looked into seeing if there was a newer update for Lightroom and it appears there is, but my CC app is not showing it. Says everything is up-to-date.

Adobe Administrator

 • 

10K Messages

 • 

135.7K Points

Amelia, in your Creative Cloud App - press [Cmd]+[Opt]+[R] and allow the App to refresh. Does the CC2015.12 update show now?
Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

 • 

70 Points

I had to uninstall and reinstall for it to finally show. Seemed to fix the issue...for now.

Adobe Administrator

 • 

10K Messages

 • 

135.7K Points

Thank you for the update.
Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

 • 

74 Points

El Capitan 10.11.6 not upgraded to Sierra because my Mac Book Pro is a 2008 model. The problem of panels and filmstrip black out is recent, I think started with the version before CC2015.12.  Never experienced with previous versions.

3 Messages

 • 

74 Points

El Capitan 10.11.6 not upgraded to Sierra because my Mac Book Pro is a 2008 model, LR CC2015.12.The problem of panels and filmstrip black is recent, I think started around 2 months ago.  Never experienced before

2 Messages

 • 

132 Points

I am still having this issue as well. Very frustrating. Using macOS Sierra 10.12.6 and Lightroom version: CC 2015.12. It happens when I switch library to develop modules and back, also minimize and maximize LR.

2 Messages

 • 

82 Points

4 y ago

This reply was created from a merged topic originally titled Lightroom: While in Develop module the entire program goes black except photo.

While editing photos in develop mode in LR, entire program seems to disappear except the photo itself. I see this is an ongoing problem. I've attached a video and h
ere are my specs:

1. macOS Sierra Version 10.12.6

2. Lightroom version: CC 2015.12 [ 1125239 ]License: Creative Cloud
Operating system: Mac OS 10
Version: 10.12 [6]

42 Messages

 • 

484 Points

4 y ago

I suspect that Adobe is putting very few resources into fixing this because it only seems to effect those with older versions of OSX and most machines have been updated to Sierra.  In other words,  it's a business decision.   They obviously figure that it is more profitable to focus their programming resources elsewhere.   Maybe there is some other explanation, but so far, I have yet to see them even attempt to tell us why its taking so long.  Educate me if I am wrong.   

2 Messages

 • 

90 Points

4 y ago

I have same problem, I believe it is happening when you are working in full screen mode only.

I had it in the previous version as well and have it with the latest update too...I am wondering why it is still not fixed as it seems to be an old problem.

1 Message

 • 

62 Points

I am fairly certain I've had it happen when I'm not in full screen mode as well, but I will definitely test that theory! Thanks!

1 Message

 • 

60 Points

4 y ago

I'm still have the issue too. Using OS 10.12.6 and LR 2015.12. It happens every single time I minimize LR into my dock and then maximize it again. I am not using full screen.

Adobe Administrator

 • 

10K Messages

 • 

135.7K Points

4 y ago

Thanks for the updated information, I have let the engineering team know that we are seeing it on 10.12.6. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

33 Messages

 • 

676 Points

4 y ago

This issue has started to reoccur on my main editing station. It first started happening a few months ago (reported in this thread), then went away for a while but started happening again this week without any changes to Lr or my operating system from my end. 
This afternoon's Hide/Show efforts to alleviate the problem lead to a new (to me) version of the bug.  All the panels reappeared after hide/show except for the center section. 

Lr CC 2015.12 Camera Raw 9.12
Late 2012 27" iMac OSX 10.11.6 

Andy 

3 Messages

 • 

80 Points

4 y ago

It's still happening for me.

LR CC 2015.12
OS-X 10.11.16

I just made it happen three times in a row by doing Lightroom->About ...  
The panels went black as soon as I dismissed the About pop-up.
It stopped doing that after I clicked the green OS-X button to maximize the LR window.
Unlike other occurrences of this bug, minimizing (yellow button) then clicking the dock icon restored the panels each time.

1 Message

 • 

62 Points

4 y ago

Same for me. I can minimize LR, bring it back. The second I try to do something in LR again, same thing happens. I have to eventually shut down LR and restart it to get at least 10 minutes without dealing with this problem!

LR CC 2015
OS X El Capitan
version 10.11.6

PS this is REALLY friggin annoying to deal with when editing 4 weddings at a time!!!!!

1 Message

 • 

60 Points

I have found if I double click in the black panel area, when they disappear, that they come right back and stay back for that editing session.

12 Messages

 • 

354 Points

4 y ago

I also have this problem occur occasionally. The only workaround is to restart Lightroom. 

Lightroom CC 2015.12 Build 1125239, macOS Sierra 10.12.6

-Ray

3 Messages

 • 

80 Points

4 y ago

It's still there in today's release of Lightroom 7.0 ("Classic CC"), although I went for most of the day before I saw it for the first time.  OS-X 10.11.6 .  Hide (Cmd-H) then click LR dock icon still restores the panels, but maximize then unmaximize (green traffic light button) no longer restores the panel.

1 Message

 • 

62 Points

4 y ago

After the upgrade to Lightroom 7.0 ("Classic CC") on windows 10 it' suddenly there:
Lightroom Classic-versie: 7.0 [ 1140024 ]
Licentie: Creative Cloud
Besturingssysteem: Windows 10
Versie: 10.0
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Aantal logische processors: 4
Processorsnelheid: 2,3 GHz
Ingebouwd geheugen: 8072,9 MB
Beschikbaar fysiek geheugen voor Lightroom: 8072,9 MB
Fysiek geheugen gebruikt door Lightroom: 893,2 MB (11,0%)
Virtueel geheugen gebruikt door Lightroom: 932,7 MB
Aantal GDI-objecten: 656
Aantal gebruikersobjecten: 1920
Aantal proceshandelingen: 2336
Cachegeheugengrootte: 257,4MB
Maximumaantal door Camera Raw gebruikte threads: 3
Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
Virtueel geheugen Camera Raw: 274MB / 4036MB (6%)
Fysiek geheugen Camera Raw: 280MB / 8072MB (3%)
Dpi-instelling systeem: 96 dpi
Bureaubladcompositie ingeschakeld: Ja
Schermen: 1) 1600x900
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee

GPU-info: 
DirectX: AMD Radeon HD 8870M



Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Bibliotheekpad: C:\Users\Robert\Pictures\Lightroom\Lightroom Catalog-2.lrcat
Map Instellingen: C:\Users\Robert\AppData\Roaming\Adobe\Lightroom

Geïnstalleerde plug-ins: 
1) HDR Efex Pro 2

Config.lua-vlaggen: None

Adapter 1: Leverancier : 10

3 Messages

 • 

80 Points

That's very interesting.  Up until now I believe all the reports have been from Mac users, and there was a post here from Adobe three months ago saying that they filed a Radar (bug report) with Apple.

18 Messages

 • 

306 Points

4 y ago

Here is something I got on the classic version


2 Messages

 • 

72 Points

The problem of the panels blacking out continues with the new lightroom classic.  I think I've had this problem in pretty well every version of lightroom. Mac El Capitan 10.11.6

3 Messages

 • 

74 Points

same problem with me. I experienced panels blacking for a period with LR 2015.12 on Mac El capitain 10.11.6. Then the problem disappeared but has come up again with installing the new Lightroom classic. I am very upset because I do not see any support from either Adobe and Apple. No one seems to take care

4 Messages

 • 

110 Points

I am with you, I got tossed back & forth from Adobe to Apple.

4 Messages

 • 

110 Points

3 y ago

Just installed LR Classic on Mac @ OS Sierra 10.12.6. Screens stilllllllll going BLACK! Adobe has not resolved this issue YET?

1 Message

 • 

80 Points

Yup, same here!! I'm getting seriously pissed off with Adobe! 

2 Messages

 • 

70 Points

Me too - A real pain!

21 Messages

 • 

252 Points

3 y ago

LR still goes black on my laptop since I upgraded to LR Classic.  I am using MAC 10.11.6  ADOBE FIX THIS NOW!!!!!!  QUIT passing the buck.  I would hate to move over to the other product that is out there.  From the reviews, it is much better.......  It would take alot of time to move, it might be worth it.