ramaswamy_ravichandran's profile

4 Messages

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800 Points

Sun, Sep 25, 2016 1:14 PM

Lightroom 2015.7+: Panels and filmstrip black when switching to Develop

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.

Responses

Adobe Administrator

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10.8K Messages

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142.2K Points

4 y ago

For all of those still experiencing the problem, please reply to this post with the following information:

1. Your OS (Apple>About this Mac> Version>)
2. Your Lightroom version (Help>System Info...)

3.  If your LR version is CC2015.12 or 6.12 and your OS version is 10.11.x or 10.10.x also provide any reasons which prevent your upgrading to Sierra (10.12.x). 

Thanks for providing this information. 

2 Messages

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82 Points

4 y ago

This reply was created from a merged topic originally titled Lightroom: While in Develop module the entire program goes black except photo.

While editing photos in develop mode in LR, entire program seems to disappear except the photo itself. I see this is an ongoing problem. I've attached a video and h
ere are my specs:

1. macOS Sierra Version 10.12.6

2. Lightroom version: CC 2015.12 [ 1125239 ]License: Creative Cloud
Operating system: Mac OS 10
Version: 10.12 [6]

42 Messages

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484 Points

4 y ago

I suspect that Adobe is putting very few resources into fixing this because it only seems to effect those with older versions of OSX and most machines have been updated to Sierra.  In other words,  it's a business decision.   They obviously figure that it is more profitable to focus their programming resources elsewhere.   Maybe there is some other explanation, but so far, I have yet to see them even attempt to tell us why its taking so long.  Educate me if I am wrong.   

2 Messages

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90 Points

4 y ago

I have same problem, I believe it is happening when you are working in full screen mode only.

I had it in the previous version as well and have it with the latest update too...I am wondering why it is still not fixed as it seems to be an old problem.

1 Message

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60 Points

4 y ago

I'm still have the issue too. Using OS 10.12.6 and LR 2015.12. It happens every single time I minimize LR into my dock and then maximize it again. I am not using full screen.

Adobe Administrator

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10.8K Messages

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142.2K Points

4 y ago

Thanks for the updated information, I have let the engineering team know that we are seeing it on 10.12.6. 

33 Messages

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676 Points

4 y ago

This issue has started to reoccur on my main editing station. It first started happening a few months ago (reported in this thread), then went away for a while but started happening again this week without any changes to Lr or my operating system from my end. 
This afternoon's Hide/Show efforts to alleviate the problem lead to a new (to me) version of the bug.  All the panels reappeared after hide/show except for the center section. 

Lr CC 2015.12 Camera Raw 9.12
Late 2012 27" iMac OSX 10.11.6 

Andy 

3 Messages

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80 Points

4 y ago

It's still happening for me.

LR CC 2015.12
OS-X 10.11.16

I just made it happen three times in a row by doing Lightroom->About ...  
The panels went black as soon as I dismissed the About pop-up.
It stopped doing that after I clicked the green OS-X button to maximize the LR window.
Unlike other occurrences of this bug, minimizing (yellow button) then clicking the dock icon restored the panels each time.

1 Message

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62 Points

4 y ago

Same for me. I can minimize LR, bring it back. The second I try to do something in LR again, same thing happens. I have to eventually shut down LR and restart it to get at least 10 minutes without dealing with this problem!

LR CC 2015
OS X El Capitan
version 10.11.6

PS this is REALLY friggin annoying to deal with when editing 4 weddings at a time!!!!!

12 Messages

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354 Points

4 y ago

I also have this problem occur occasionally. The only workaround is to restart Lightroom. 

Lightroom CC 2015.12 Build 1125239, macOS Sierra 10.12.6

-Ray

3 Messages

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80 Points

4 y ago

It's still there in today's release of Lightroom 7.0 ("Classic CC"), although I went for most of the day before I saw it for the first time.  OS-X 10.11.6 .  Hide (Cmd-H) then click LR dock icon still restores the panels, but maximize then unmaximize (green traffic light button) no longer restores the panel.

1 Message

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62 Points

4 y ago

After the upgrade to Lightroom 7.0 ("Classic CC") on windows 10 it' suddenly there:
Lightroom Classic-versie: 7.0 [ 1140024 ]
Licentie: Creative Cloud
Besturingssysteem: Windows 10
Versie: 10.0
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Aantal logische processors: 4
Processorsnelheid: 2,3 GHz
Ingebouwd geheugen: 8072,9 MB
Beschikbaar fysiek geheugen voor Lightroom: 8072,9 MB
Fysiek geheugen gebruikt door Lightroom: 893,2 MB (11,0%)
Virtueel geheugen gebruikt door Lightroom: 932,7 MB
Aantal GDI-objecten: 656
Aantal gebruikersobjecten: 1920
Aantal proceshandelingen: 2336
Cachegeheugengrootte: 257,4MB
Maximumaantal door Camera Raw gebruikte threads: 3
Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
Virtueel geheugen Camera Raw: 274MB / 4036MB (6%)
Fysiek geheugen Camera Raw: 280MB / 8072MB (3%)
Dpi-instelling systeem: 96 dpi
Bureaubladcompositie ingeschakeld: Ja
Schermen: 1) 1600x900
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee

GPU-info: 
DirectX: AMD Radeon HD 8870M



Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Bibliotheekpad: C:\Users\Robert\Pictures\Lightroom\Lightroom Catalog-2.lrcat
Map Instellingen: C:\Users\Robert\AppData\Roaming\Adobe\Lightroom

Geïnstalleerde plug-ins: 
1) HDR Efex Pro 2

Config.lua-vlaggen: None

Adapter 1: Leverancier : 10

18 Messages

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306 Points

4 y ago

Here is something I got on the classic version


4 Messages

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110 Points

4 y ago

Just installed LR Classic on Mac @ OS Sierra 10.12.6. Screens stilllllllll going BLACK! Adobe has not resolved this issue YET?

21 Messages

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252 Points

4 y ago

LR still goes black on my laptop since I upgraded to LR Classic.  I am using MAC 10.11.6  ADOBE FIX THIS NOW!!!!!!  QUIT passing the buck.  I would hate to move over to the other product that is out there.  From the reviews, it is much better.......  It would take alot of time to move, it might be worth it.