ramaswamy_ravichandran's profile

4 Messages

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800 Points

Sun, Sep 25, 2016 1:14 PM

Lightroom 2015.7+: Panels and filmstrip black when switching to Develop

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.

Responses

11 Messages

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180 Points

4 y ago

Lightroom CC 2015.10 is working okay now with macOS 10.12.4  Sierra. The black panel problem has gone.

28 Messages

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482 Points

4 y ago

Update...as mentioned above, the problem seemed to be fixed in the beta and .10 version,  BUT in using my travel drive for teaching it re-occurred on new iMac with El Capitan (see details in previous comment), upon using that same hard drive on my own computer the problem re-appeared. And now when I use my actual catalog (instead os teaching catalog) the problem has re-appeared. And is as frequent as before. My computer is one model too old to upgrade to Sierra so unless a solution comes soon I will have to roll back to older Lightroom. I am hoping for a solution!

Adobe Administrator

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15.9K Messages

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295.3K Points

I suspect your other system has Sierra on it. The workaround put in place works more better with Sierra. One of the recommendations for this issue is to upgrade your system to Sierra. Is that an option for you?

https://helpx.adobe.com/lightroom/kb/lightroom-panels-black-issue.html

Sr. Product Manager, Adobe Digital Imaging

28 Messages

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482 Points

No, my computer is 2008, Sierra is not an option. My schools computers are new, no problem there except the time involved to update,. (Which is an issue this time of year) But for my own purposes in a few days if nothing else works, I will roll back lightrom. Too bad! the beta had been working for me.

28 Messages

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482 Points

I finally rolled back to 2015.6. I needed to get back to being able to work. It feels good not to be interrupted all the time with the panels issue, and get some work done.

My laptop is new enough to update to Sierra, I will give it a try this weekend.

33 Messages

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676 Points

4 y ago

Random Update: my machine & lightroom seem to be running fine this week and the black panel problem has yet to reoccur during frequent daily use. Which is weird since I haven't changed a thing update/operating system wise. 

Notes: Lr CC 2015.10, Late 2012 2.9Ghz i5 27" iMac with 24GB DDR3 ram

5 Messages

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120 Points

4 y ago

Ever since my last update to 2015.10, I've been plagued by the panel blackout issue....

any solutions/fixes? Given the subscription rates I'm charged, would be nice to see this resolved.....

-LR CC 2015.10 Release, Camera Raw 9.10, Build 1111918,  Mac El Capitan, ver 10.11.6
- iMac (27-inch, Late 2012)
- 3.4 GHz Intel Core i7
-16 GB 1600 MHz DDR3
-NVIDIA GeForce GTX 680MX 2048 MB

Thanks,

Adobe Administrator

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15.9K Messages

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295.3K Points

There are still issues with El Cap. Customers on Sierra are reporting the problem goes away.

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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120 Points

Thanks Jeffrey...hopefully this gets resolved soon....workflow is taking a hit by this 

5 Messages

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120 Points

Have upgraded to Sierra and all seems well thus far. :)

3 Messages

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100 Points

4 y ago

I just returned from 4 wks in Africa last PM where is was trying to use my laptop but the center panel blackout in the develop module plague me the whole time.  I had not upgraded to LR 2015.10 using OS Sierra 10.12.4 but using the prior LR upgrade and only use my laptop when traveling.  I just installed the 2015.10 and it's NO BETTER.  I still get the center panel blackout anytime I try to crop a picture.  This is really driving me nuts.  In Africa I was trying to edit pictures trying to look at the tiny little picture on the left panel since the center panel was black or constantly shutting down LR.  Not good with 7700 pictures to try to deal with.  What's the answer?
Catherine d'Alessio

Adobe Administrator

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15.9K Messages

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295.3K Points

What you are describing is a different issue. This issue is for the panels going black. Your issue is likely related to your graphics card driver or card itself.

Make sure your graphics card driver is up to date directly from the manufacturers website. If that doesn't fix it, uncheck "Use Graphics Processor" under Preferences > Performance. More details here: https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html#troubleshooting

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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100 Points

Thank you for your comment.  I have the latest software upgrade for Mac OS Sierra ver 10.12.4 and driver for the Intel Iris Graphics 6100 card but still a problem so I have followed your advice and unchecked the box for "Use Graphics Processor" which seems to have solved the problem.  I had not had this problem until the recent upgrades to LR.  

2 Messages

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32 Points

4 y ago

This reply was created from a merged topic originally titled working on fixing this intermittent issue of UI panels becoming Black.

Any updates on "...working on fixing this intermittent issue of UI panels becoming Black" ?

2 Messages

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72 Points

4 y ago

Hi guys, 
I have different problem, my photo roll is incomplete , see the image .

I run el capitain 10.12.4 (16E195)
LR CC 2015.10 [ 1111918 ]
mac pro 2013 
12 processor
64 GB ram 
D700 x2

Do u have any solution ?

Luca 

Adobe Administrator

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10K Messages

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135.7K Points

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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72 Points

Thanks Rikk

Luca

50 Messages

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820 Points

4 y ago

This reply was created from a merged topic originally titled Lightroom side panels keep going black.

I'm running CC15.10.1 on OSX 10.11.6 and finding the side panels go completely black for no reason.  If I minimise and re-size, they come back.

33 Messages

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492 Points

4 y ago

Just wanted to chime in. I'm another person with the same issue. Using LR 2015.10.1 and OSX 10.11.6 on a late 2015 27" imac. The workarounds work, but still are a pain to have to keep doing.

2 Messages

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72 Points

4 y ago

I'm having the same problem and have for some time.  Today I downloaded the latest LR update, hoping that would help but the panels just went black on me again.  I have a MacBook Pro 2015 running El Capitan 10.11.6.  Really hoping Adobe fixes this soon.  The only thing that works for me is shutting down LR and restarting.

33 Messages

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492 Points

4 y ago

Rona, did you try going to the task bar, mouse over Lightroom icon, right click and hide Lightroom. Then unhide. That works for me. (Still  a pain, but a lot better than shutting down and restarting) if it works for you.

2 Messages

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72 Points

I've never tried that, but I will when it happens again.  Thanks for the tip.  That would definitely save me time.

1 Message

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60 Points

I can't believe this (MAJOR) issue first reported 9 months ago. What is Adobe thinking??? Will they credit us back our CC subscription for the period until its fixed? They surely must be in breach of consumer law for continuing to charge for a product that doesn't function as advertised.

15 Messages

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292 Points

Andy- I too have found hiding and then control tabbing back to Lightroom temp returns panels

2 Messages

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90 Points

4 y ago

Problem persists:

"We have made progress in fixing the black panel issue as noted here and have reduced the chances that you will see the issue again.  Please do let us know if you see this issue in CC 2015.10 / 6.10."

I'm using the most recent version CC2015.10.1, and continue to have this issue. Getting ready to bail out on LR as this is now a daily, if not hourly occurence, and has brought my work flow to a crawl speed. I know have to close LR about 4-5 times per hour.

Adobe: really? really?? C'mon guys.

Champion

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6.5K Messages

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109.6K Points

Can you confirm which OS version please Doug?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

2 Messages

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90 Points

I was using El Cap until this morning, and I just updated to Sierra (v10.12.5) due to some comments I saw on this thread. I'll report if the problem persists with Sierra.

18 Messages

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306 Points

4 y ago

lr 2015.10
I too still have these problems.
Now I wonder why adobe 
 cant fix this cuz that might be interesting.

33 Messages

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492 Points

4 y ago

This is happening more and more frequently now. Getting ridiculous. Why it's taking adobe so long to fix such a constant problem I don't know.  The hide/show in the dock trick works for me, but having to do this every few minutes is screwed up.

28 Messages

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600 Points

4 y ago

Could you please confirm the OS version where you see the issue? This is primarily an Apple issue and we have a RADAR bug logged. However we attempted a workaround in 2015.10/6.10 which has fixed issue for Sierra and reduced the frequency for El Capitan.

Thanks,
Chandan

28 Messages

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482 Points

LR for El Capitan still needs to be fixed! For the first time ever I am going to be teaching a problem solving workshop and will be handing out directions on how to re-install a previous version. Many people are using computers that prevent them from upgrading beyond El Capitan.