ramaswamy_ravichandran's profile

4 Messages

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800 Points

Sun, Sep 25, 2016 1:14 PM

Lightroom 2015.7+: Panels and filmstrip black when switching to Develop

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.

Responses

11 Messages

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180 Points

4 y ago

Lightroom CC 2015.10 is working okay now with macOS 10.12.4  Sierra. The black panel problem has gone.

28 Messages

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482 Points

4 y ago

Update...as mentioned above, the problem seemed to be fixed in the beta and .10 version,  BUT in using my travel drive for teaching it re-occurred on new iMac with El Capitan (see details in previous comment), upon using that same hard drive on my own computer the problem re-appeared. And now when I use my actual catalog (instead os teaching catalog) the problem has re-appeared. And is as frequent as before. My computer is one model too old to upgrade to Sierra so unless a solution comes soon I will have to roll back to older Lightroom. I am hoping for a solution!

33 Messages

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676 Points

4 y ago

Random Update: my machine & lightroom seem to be running fine this week and the black panel problem has yet to reoccur during frequent daily use. Which is weird since I haven't changed a thing update/operating system wise. 

Notes: Lr CC 2015.10, Late 2012 2.9Ghz i5 27" iMac with 24GB DDR3 ram

5 Messages

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120 Points

4 y ago

Ever since my last update to 2015.10, I've been plagued by the panel blackout issue....

any solutions/fixes? Given the subscription rates I'm charged, would be nice to see this resolved.....

-LR CC 2015.10 Release, Camera Raw 9.10, Build 1111918,  Mac El Capitan, ver 10.11.6
- iMac (27-inch, Late 2012)
- 3.4 GHz Intel Core i7
-16 GB 1600 MHz DDR3
-NVIDIA GeForce GTX 680MX 2048 MB

Thanks,

3 Messages

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100 Points

4 y ago

I just returned from 4 wks in Africa last PM where is was trying to use my laptop but the center panel blackout in the develop module plague me the whole time.  I had not upgraded to LR 2015.10 using OS Sierra 10.12.4 but using the prior LR upgrade and only use my laptop when traveling.  I just installed the 2015.10 and it's NO BETTER.  I still get the center panel blackout anytime I try to crop a picture.  This is really driving me nuts.  In Africa I was trying to edit pictures trying to look at the tiny little picture on the left panel since the center panel was black or constantly shutting down LR.  Not good with 7700 pictures to try to deal with.  What's the answer?
Catherine d'Alessio

2 Messages

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32 Points

4 y ago

This reply was created from a merged topic originally titled working on fixing this intermittent issue of UI panels becoming Black.

Any updates on "...working on fixing this intermittent issue of UI panels becoming Black" ?

2 Messages

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72 Points

4 y ago

Hi guys, 
I have different problem, my photo roll is incomplete , see the image .

I run el capitain 10.12.4 (16E195)
LR CC 2015.10 [ 1111918 ]
mac pro 2013 
12 processor
64 GB ram 
D700 x2

Do u have any solution ?

Luca 

50 Messages

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820 Points

4 y ago

This reply was created from a merged topic originally titled Lightroom side panels keep going black.

I'm running CC15.10.1 on OSX 10.11.6 and finding the side panels go completely black for no reason.  If I minimise and re-size, they come back.

33 Messages

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492 Points

4 y ago

Just wanted to chime in. I'm another person with the same issue. Using LR 2015.10.1 and OSX 10.11.6 on a late 2015 27" imac. The workarounds work, but still are a pain to have to keep doing.

2 Messages

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72 Points

4 y ago

I'm having the same problem and have for some time.  Today I downloaded the latest LR update, hoping that would help but the panels just went black on me again.  I have a MacBook Pro 2015 running El Capitan 10.11.6.  Really hoping Adobe fixes this soon.  The only thing that works for me is shutting down LR and restarting.

33 Messages

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492 Points

4 y ago

Rona, did you try going to the task bar, mouse over Lightroom icon, right click and hide Lightroom. Then unhide. That works for me. (Still  a pain, but a lot better than shutting down and restarting) if it works for you.

2 Messages

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90 Points

4 y ago

Problem persists:

"We have made progress in fixing the black panel issue as noted here and have reduced the chances that you will see the issue again.  Please do let us know if you see this issue in CC 2015.10 / 6.10."

I'm using the most recent version CC2015.10.1, and continue to have this issue. Getting ready to bail out on LR as this is now a daily, if not hourly occurence, and has brought my work flow to a crawl speed. I know have to close LR about 4-5 times per hour.

Adobe: really? really?? C'mon guys.

18 Messages

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306 Points

4 y ago

lr 2015.10
I too still have these problems.
Now I wonder why adobe 
 cant fix this cuz that might be interesting.

33 Messages

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492 Points

4 y ago

This is happening more and more frequently now. Getting ridiculous. Why it's taking adobe so long to fix such a constant problem I don't know.  The hide/show in the dock trick works for me, but having to do this every few minutes is screwed up.

28 Messages

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600 Points

4 y ago

Could you please confirm the OS version where you see the issue? This is primarily an Apple issue and we have a RADAR bug logged. However we attempted a workaround in 2015.10/6.10 which has fixed issue for Sierra and reduced the frequency for El Capitan.

Thanks,
Chandan