ramaswamy_ravichandran's profile

4 Messages

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800 Points

Sun, Sep 25, 2016 1:14 PM

Lightroom 2015.7+: Panels and filmstrip black when switching to Develop

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.

Responses

3 Messages

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92 Points

4 y ago

This reply was created from a merged topic originally titled LR controls disappear w/o warning.

All LR control panels disappear w/o warning.  I have a screenshot but no means to upload.

42 Messages

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696 Points

4 y ago

This reply was created from a merged topic originally titled Panels go black.

It seems to happen when Lightroom has been left open for a while.  The panels all around the main image will just disappear and go black.  They are open you just can't see them.  It seems like some kind of graphics driver bug, if I restart Lightroom everything will be fine, it's just annoying.   I've only noticed it after upgrading to MacOS Sierra 10.12.2. 

2 Messages

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82 Points

4 y ago

This reply was created from a merged topic originally titled Lightroom controls go black when entering develop module..

Occasionally when I enter the develop module from the library, all the controls go black.  They literally disappear.  I then have to exit the program and reopen.  I have a 2015 MacBook pro and keep all software up to date automatically.  This is becoming very annoying and is costing me time when trying to edit images.  Has anyone experienced this and is there a solution?

17 Messages

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346 Points

4 y ago

Still waiting - no mention of a fix - and no indication of a timeline. Affected on both of my machines. Is anyone listening at Adobe?

3 Messages

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92 Points

I was told to turn off "Use Graphics Processor" in Preferences, Performance.  Since my panels disappear at unpredictable times I haven't had a chance as yet to verify if this will fix the immediate problem.  I'll observe and repost re outcome.

17 Messages

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346 Points

Thanks for the suggestion! Graphics processor is turned off on both of my machines, and won't turn back on - it seems Adobe have dropped support for a number of mac graphics processors that are older than ~4 years. So I don't think the problem is solely down to GPU usage.

4 Messages

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152 Points

Any news Adobe? Anything to say or add?

10 Messages

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202 Points

I am not favorably impressed with Adobe's response, or lack thereof, either.

17 Messages

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346 Points

I've wasted time asking Adobe customer service and their twitter support for a projected timeline, which would help me understand whether it's worth downgrading or not. No answer yet! But I was told to try resetting my preferences, then turn off GPU, which seems to be the stock initial response even on known issues awaiting fixes from the development team! I do question the level of customer support. Sorry to be 'that guy' who points out that CC customers were promised better customer service and faster availability of fixes under the subscription model.....

2 Messages

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72 Points

We have two different iMac and both have the same issu. My newest is a retina 4ghz and i hawe a workaround. When panels disappear i can push the E key on the keyboard and panels returns. But on the other iMac 2013 this don't work.

Champion

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6.5K Messages

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109.6K Points

The Christmas closure got in the way this time John. They've been pretty quick on previous issues. I'm not at liberty to share a timeline, but I'd go ahead and downgrade if you're seeing it often.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

10 Messages

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210 Points

Things I've tried on my iMac (late 2012) and which don't work:
- reseting preferences
- turning off GPU
- installing nvidia driver instead of those from macOS, with and without gpu in LR.

No way, the panel vanishing game is still around :(

It needs a serious Adobe fix !

8 Messages

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272 Points

I honestly don't know how it is possible that we are waiting 41 days already for the fix, or at least some official comment from adobe. I am not interested in rolling back to previous versions, or spending hours trying to resolve the problem.This is not why I pay monthly subscription for the software. For us who work as a professionals this is really getting ridiculous. 

2 Messages

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118 Points

I agree and this is the second time Adobe sent out an update to Lightroom CC with a serious bug. They have a major quality control issue.

35 Messages

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522 Points

They also seem to have a major code-writing issue if such fundamental bugs are present in the first place. I suggest that Adobe return to the practice of issuing release candidates of new versions so that they can be trialled and problems identified before general release. This worked well in the past.

28 Messages

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482 Points

Clearly many of us are having this problem. I am just adding some info here...when first experiencing the problem I thought perhaps it was due to my older computer even though I keep it up to date. But I also teach and have now experienced the same problem when teaching on brand new Apple computers. So I know it is not specific to an old or new computer. Quitting and opening again worked but my students also discovered just minimizing and bringing it back from the dock also refreshed the window. Also I discovered when quitting, after the main window with blank panels closes and I get the back up inquiry window the missing panels are seen without the middle content. See attached screen shot.
Dear Adobe, please fix this soon!

11 Messages

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180 Points

Sometimes it helps to push the D (Develop), or G (Grid) button to get back the normal panels. 

3 Messages

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102 Points

I have the exact same problem as described here.

4 Messages

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152 Points

4 y ago

This is insane. I'm finding other little glitches in my Lightroom CC on my iMac 27". I can't believe Adobe hasn't addressed these issues by now. WHAT IS GOING ON?

3 Messages

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102 Points

4 y ago

I had this issue but after updating macOS TO JAN 17 I have no experienced the blackouts

5 Messages

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122 Points

4 y ago

I'm getting very frustrated with Lightroom problems - poor performance, disappearing panels and now for the last 3 days problems importing and viewing video files. I can view/play a video file 2 or 3 times and then LR stops displaying or playing video files. The only way I can get recover from this problem is close LR and restart my iMac. All my software, macOS & it's components, LR CC 2015.8, Adobe Premiere Elements etc are uptodate & at current levels. When I pay a monthly subscription fee I expect better results than I'm seeing from Adobe lately.

2 Messages

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72 Points

On my iMac i can push E and than is return to library. One more time on develop and it works.

7 Messages

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166 Points

4 y ago

I have been having all the same problems described by many LR CC users here.  They seem to be fixed with the most recent OS update to 10.12.3.  I keep waiting for the panels to black out when I switch modes, but so far today it has not happened :)!

10 Messages

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202 Points

Great news. Please let us know if the panels start to go out again. I am going to wait a bit before I update again.

7 Messages

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166 Points

will do!

1 Message

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80 Points

I have 10.12.3 and the problem still exists.

17 Messages

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346 Points

Same as Jeffrey here, it's still happening in OSX 12.3 on my Mac. The Mac update did not sort the problem, which (going by adobe's limited communication on the issue) requires an update to the application for which a timeline cannot be shared.

7 Messages

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166 Points

I spoke too soon, dang!  I am still encountering the problem.  Sorry for the false info last night.  I am right back to being as frustrated as the rest of you.  Tried the simple suggestion, toggling between modes by hitting E, nothing.  When i minimize the window and bring it back, the panels are back too but they black out again as soon as I click on an image.  The only remedy is closing LR and restarting.  At this point, I am not planning to try going backward in versions.  Fortunately my edit load at this time is not huge, hoping the fix comes soon, come on Adobe!

10 Messages

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202 Points

Thanks for the update. The silence from Adobe is disconcerting. They could at least acknowledge the problem.

1 Message

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60 Points

suffering the same problem on a new install of OS 10.12.3 & new download of Lightroom CC.
Recompense, refund or at least an apology. Shame Aperture has stopped being supported; at least it worked.

13 Messages

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318 Points

Same occasional, but quite frequent, problem on a OS 10.12.3 & last Lightroom CC. This problem is quite annoying in my workflow, please prioritise it!

4 Messages

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152 Points

I wonder if there might be some sort of power play going on between Adobe and Apple with each pointing the finger as to what is causing the issues. It seems conceivable seeing as neither has commented or attempted to rectify this frustrating (in the extreme) issue.

8 Messages

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272 Points

4 y ago

Its my 3rd comment under this post. 56 Days and counting.... Adobe wake up! Speak to us! For us professionals it is just beyond ridiculous on that stage. I have over 600000 pictures in the library at the moment, there is no way I am going to spent time and take any risk in rolling back. This is not why I pay the monthly subscription. Time is money here! I am using LR for in studio sales and viewings. How embarrassing is when I show the pictures to clients and have to restart the LR 3 times just before closing sale worth €1000. What my clients think? Unprofessional? Unreliable?  Probably! 

Do you realise that people use your software for work and not only to edit snapshots from their holidays? 

Please do something, say something! 

18 Messages

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306 Points

4 y ago

NEW lightroom still not fixed, but different looking failure:

18 Messages

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306 Points

2-10-17 again

4 Messages

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152 Points

4 y ago

There has to be more to this issue than meets the eye. Adobe have always addressed problems in reasonably timely fashion, but this issue has been met with stoney silence and inaction. WHY?
Is it because they believe it's an Mac OS Sierra issue? There has to be something going on in the background. In the meantime we subscribers are left hanging. Bad news Adobe.

17 Messages

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346 Points

4 y ago

I'm not into second guessing what's going on inside Adobe (or Apple). At the moment I'm paying money out monthly, and not getting the performance I want because recent updates are broken. There's no meaningful information as to the problem, and no timeline for the fix. Vague comments from Adobe like 'it should be soon' are not helpful, and suggestions to spend time rolling back versions or trashing preferences (!) are no real solution.
It's not an acceptable situation to me as a customer, and it's far from the level of support promised when CC was introduced. Once again Adobe - when is the fix expected?

74 Messages

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1.6K Points

4 y ago

I have found a solution that has been working for me for the past few days. Nothing else mentioned above had helped. Try it and see if it works for you:

When the panels go black, Right-click on the Lightroom icon in your Dock and select Hide. After Lightroom is hidden, Right-click on its icon in the dock again and select Show. The panels should be back.

This has been working for me for the past several days. Sometimes more than once during a long editing session.

2 Messages

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118 Points

This Hiding and Showing as been working for me as long as I leave Lightroom open and Showing. If I Hide Lightroom and select the icon to reopen the panels go black. Very frustrating to see that Adobe has not fixed this bug.

4 Messages

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120 Points

It worked for me as well. And I agree: very frustrating that Adobe hasn't addressed this. It is a MAJOR hassle. 

4 Messages

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120 Points

Thanks, Russell, for posting this work-around! 

7 Messages

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166 Points

yes, Thanks Russell for posting this temporary solution!  It worked! for me on first attempt.  Haven't had to restart LR, it's been 1/2 hour since I did the work around trick and I'm still editing, bouncing between modules even.  Very grateful for this!

5 Messages

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120 Points

This works, but it's irritating to do this while trying to cull and perform quick edits. Am I going to have to jump ship to ON1?????

3 Messages

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92 Points

4 y ago

This reply was created from a merged topic originally titled Lightroom: All control panels are black/disappeared after import.



I just finished exporting a library and clicked on the import button to import a bunch of images. That resulted in all controls disappearing - I can toggle between show and hide on all four directions, but just don't see any controls

28 Messages

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482 Points

Click the yellow button on the title bar to hide the whole window and then click in the dock to bring back. My experience is that it will refresh and be good for a few minutes but only by quiting and restarting the software will I get a longer lasting relief.

7 Messages

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166 Points

also try the remedy Russell Cardwell mentions in post above, it's working for me

Adobe Administrator

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10K Messages

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135.7K Points

4 y ago

The Lightroom team is actively investigating and working on fixing this intermittent issue of UI panels becoming Black, and we are close to finding a solution for it, however, it is not yet in the most current update (6.9/CC2015.9). We are hoping to have it fixed in next update.

For workaround information please see this document: https://helpx.adobe.com/lightroom/kb/lightroom-panels-black-issue.html

Thank you for your patience.  
Adobe Photography Products

Quality Engineering - Customer Advocacy

17 Messages

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346 Points

Thanks for the info - but can you provide an ETA for a fix?
This is really dragging on.

Adobe Administrator

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10K Messages

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135.7K Points

We do not have an ETA.  Watch this thread for updates as we have more informationi to share. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

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202 Points

Thanks for the official response. We have been waiting for months for that. It seemed like adobe either didn't notice or didn't care about this issue which affects a lot of people.

3 Messages

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82 Points

@Rikk Flohr, how do I "watch a thread"? Are you asking that visit this link every day until the issue is resolved? Won't I know there is a fix when the CC app notifies me?

Adobe Administrator

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10K Messages

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135.7K Points

By commenting, you are already hooked up. Or you can click the Follow button at the top of this page.
Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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120 Points

Is there a way to follow only the official posts re: a fix and not all the other comments that may come up btwn now and then?