ramaswamy_ravichandran's profile

4 Messages

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800 Points

Sun, Sep 25, 2016 1:14 PM

Lightroom 2015.7+: Panels and filmstrip black when switching to Develop

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.

Responses

8 Messages

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272 Points

4 y ago

Same here, I use Lightroom in the studio, editing 2k pictures a week. This is the busiest time of the year here. Adobe do something!!!

8 Messages

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272 Points

4 y ago

Also another strange behaviour but not as often.......sometimes when I go to a different folder in library module and than switch to develop, picture from the different folder (Last edited) appears on the screen...

17 Messages

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346 Points

Same here, the navigator thumbnail often shows the wrong image

67 Messages

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1.2K Points

4 y ago

This reply was created from a merged topic originally titled Lightroom - Vanishing Panels.

Since the last CC update to LR 2015.8 I keep getting a random problem. All of a sudden the side panels and bottom row of images, plus top panel vanish. They don't hide, it's not a show and hide issue. They simply go black. 
Not sure if it's a random key press that I've been doing - but I'm pretty sure it's not. I've tried show and hide to get them back - but they aren't actually hidden. They are just blank. Only way to return them, is to restart LR. 

Screenshot attached. 

I have a colleague reporting exactly the same issue on his setup. 

I'm on an iMac 2015 5k retina. AMD Radeon R9 M395 2048 MB
SaveSave

Professional Photographer at Tansley Photography

25 Messages

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396 Points

About a dozen or so posts above Victoria Bampton provides info about how to roll back to a previous version of Lightroom.  I rolled back to 2015.6.1 and (knock wood) haven't had any recurrences. More recent updates might also work.  I just decided to play it safe.....

67 Messages

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1.2K Points

Yes, saw that, as Victoria has merged this with this thread. However, the latest update 2015.8 actually fixes another bug, which was annoying - a sort issue I reported. So for the time being, I'll live with the vanishing panels. At least it's a recognised bug, so will hopefully be dealt with soon. 

Professional Photographer at Tansley Photography

17 Messages

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346 Points

Perhaps someone from Adobe could let us know if there are any risks involved in rolling back (e.g. problems with catalogue or develop settings). This seems to be left to the user to find out, as usual. What is it we are paying for again?

8 Messages

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272 Points

Exactly, I can't afford to loose 2 years of editing.....

Champion

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6.5K Messages

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109.6K Points

No, there's no risks to your catalog or develop settings. It's always worth having up to date backups just in case you make a mistake somewhere along the line, but the actual process is safe. When you uninstall, there's a checkbox that lets you keep or remove preferences - I'd recommend keeping them.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

25 Messages

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396 Points

I found that I was missing features in the version CC 2015.6.1 I had rolled back to, so I uninstalled it and reinstalled v. 2015.7 a few days ago.  Everything is running well even with the graphic processor enabled.  So I guess I'll stay at 2015.7 until CC 2017 comes out -- whenever that is.

25 Messages

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396 Points

I just had the problem recur with 2015.7 after four weeks of okay operation.  So I guess I'll try rolling back to 2015.6.1

1 Message

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60 Points

Hi karl, I just rolled back to 2015.7 with high hopes. Will post if it fails on me!!

21 Messages

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386 Points

4 y ago

I rolled back to 2015.7 and have had no problems

4 Messages

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114 Points

4 y ago

You can force the panels to come back on a Mac using Opt-Cmd 1 for the library, 2 for develop 3 for the map etc. Inconvenient, but Lightroom does continue to work normally. This happens when a lot of tasks are running at once. Unfortunately LR does not recover once the panels have diisappeared and you'll have to continue to use the Opt-Cmd keys to switch between modules.

3 Messages

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102 Points

I was experiencing the problem of the panels going black as well and I am still using El Capitan.  I got on the chat line to Adobe and let them take over my computer.  The rep did a full check and he disabled my Graphics processor  as well as changing the name of older versions of LR in my applications folder.
The problem seems to have disappeared.

4 Messages

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84 Points

4 y ago

This reply was created from a merged topic originally titled Lightroom loses side top and bottom bars.

After the latest update, I accidentally sometimes hit the wrong keystroke and suddenly only my image is showing and the rest of the screen is black. It becomes non-functional. Nothing will bring back the side, top, or bottom bars except restarting LR. What is happening? Another bug?

10 Messages

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210 Points

4 y ago

Hi Sara,

Bug is known and seems to have spread like wild fire recently. Many people complaining. Sometimes a simple click on a slider in the dev module makes the panels go black.
It's a real annoyance and Adobe is on the case

17 Messages

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346 Points

4 y ago

Is it too much to ask, as paying customers, for an official response as to when a fix is expected?
Without this information, it's difficult to consider whether it is worth risking a rollback to an earlier version.
I am disappointed that this issue made it past QC and am finding the wait for a fix rather excessive. Why, if we can't have a proper fix, has no hotfix been issued?

Champion

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6.5K Messages

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109.6K Points

Adobe is closed until January 3. A rollback really isn't risky, so if you're seeing it frequently, it would be worth rolling back. https://www.lightroomqueen.com/roll-back-update-previous/

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

17 Messages

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346 Points

Do we need to rollback to .7 or .6 to avoid this issue?

Champion

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6.5K Messages

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109.6K Points

One or two were seeing it in .7, but it was reported more in .8. So .6 to avoid completely, or .7 if you weren't seeing it before you updated.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

17 Messages

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346 Points

Thanks for getting back Victoria. I gotta say I think Adobe should maintain an up-to-date knowledge base hosted on their own site with official support information, rather than relying on this site and less formal advice from people like yourself. Could you ask them to give their support communications an uplift?

Champion

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6.5K Messages

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109.6K Points

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

40 Messages

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784 Points

I have rolled back to .7 and thankfully the issue has gone. It was a bit of a palaver: back to 6 and then update to 6.7, but worth it.

21 Messages

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386 Points

i had the blackout problem as noted above somewhere and have rolled back to 2015.7 successfully , but have just had a thought to maybe take into the new year - and adobe i hope you're listening...
isn't it possible that adobe are trying to do too much ?
rather than a seemingly endless cycle of release-bug-fix-update-rerelease-bug-fix-update...you get the idea...couldn't we just take a pause and reconsider and thoroughly evaluate the whole lightroom system to make it unbreakably robust ?
no new features , no nothing , until such time as the system can take it...
lightroom is such a fantastic resource , an amazing tool , it's a pity that it sometimes seems to be creaking at the seams...
could it be that there are too many people out there who are continually wanting this that or the other extra gizmo that really we dont need ? i mean who really needs face recognition, for example ? dont most faces belong to family or friends who you already know, or clients whose names you should know ? or isn't this done in camera anyway ? i'm sorry to be picking on you face-recognition fans, it's just an example of extra algorithmic tinkering that may lead to weaknesses...
lightroom is an amazingly powerful tool - let's keep it that way - i believe in it so am happy to pay the subscription...just dont let yourself down..

40 Messages

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784 Points

Totally agree, but regular OS updates generate incompatibilities, so perfect stability is compromised. 
There are also many who are not so enlightened and with the subscription mechanism in place, some people feel they 'deserve' regular updates, with new features, to justify the sub. 

17 Messages

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346 Points

All I really want is stability, and proper communication when there is problems.
There will always be updates, new features, new OS's etc. I don't use a lot of the recent additions (facial recognition??) but I have used new camera and lens profiles, and I think Dehaze and the new Compare develop view are both very worthwhile. I am not expecting perfection, but I would prefer better quality, performance, and communication.
Luckily the market for alternatives is developing. Perhaps with a bit more competition things will improve with regard to QC, engagement and support. 

21 Messages

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386 Points

i agree re camera and lens profiles and the need to keep up with mac 'improvements' -
all i'm suggesting is a pause in the search for new additional features until what you rightly say in your last paragraph is attended to...then there would be no need to look for alternatives...

10 Messages

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210 Points

4 y ago

it still looks weird that they haven't come across this bug during their (supposedly heavy) testing

8 Messages

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272 Points

4 y ago

Developers are forgetting that sometimes less is more, that's why the OS was always better,more stable than the competitors....Apple is going in a bad direction, same with Adobe etc...

11 Messages

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170 Points

4 y ago

I am seeing the same thing in newest flavvor of OSX but it only occurs in CERTAIN folders when I CLICK on certain images that I KNOW are there. IF I minimize and then bring it back up the panels reappear but the moment I click on that particular image THEN it goes away again. Not sure if this will help the team working on the bug or not but had to let someone know what I found.

11 Messages

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180 Points

4 y ago

I've got the same problem.
macOS 10.12.2
LR CC 2015.8

11 Messages

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336 Points

4 y ago

I have the same problem. The bars appear again when I jump in and out of full screen mode (Green arrows on mac), but as soon as I click them the go black again..

11 Messages

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180 Points

4 y ago

Yesterday I contacted Adobe about this. Their answer: 'We found that this is the bug with this version of Lightroom . So please wait for the upcoming update for Lightroom . It will be fixed in upcoming update.'

10 Messages

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202 Points

I am paying for a monthly subscription to Lightroom CC and can barely use it with my side panels frequently disappearing on my MacBook Pro. Restarting is getting old.

Since this bug has been a known issue for several months now I find it very annoying that Adobe has not fixed it.

I don't really want to go back to a previous version and lose the dehaze function. 
I am considering cancelling my subscription and going back to LR5.

Champion

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6.5K Messages

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109.6K Points

You don't have to lose dehaze. If you weren't seeing it in 2015.7, go back to 2015.7. If you were seeing it in 2015.7, go back to 2015.6. Dehaze was added in 2015.1, and you don't have to go back that far.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

17 Messages

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346 Points

Planning to trial some alternatives this week. Paying a monthly fee and not even an indication on timeline for a fix is not acceptable to me

10 Messages

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202 Points

Victoria, I will try going back to a previous version and see how that works out. How will I know when they fix this?
Thanks, Alex

Champion

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6.5K Messages

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109.6K Points

This thread will be updated when there's an update, so if you're getting email notifications, you'll see the update. It'll no doubt also be listed on the Lightroom Journal blog post, and mine too.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

2 Messages

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82 Points

4 y ago

This reply was created from a merged topic originally titled Lightroom CC 2015.8 windowing garbage on a mac.

Lightroom main window and panels, apart from lower browser went blank and unrecoverable. Had to force quit - not good. No memory shortages, 40GB installed sierra 10.12.2.