ramaswamy_ravichandran's profile

4 Messages

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800 Points

Sun, Sep 25, 2016 1:14 PM

Lightroom 2015.7+: Panels and filmstrip black when switching to Develop

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.

Responses

25 Messages

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396 Points

4 y ago

This reply was created from a merged topic originally titled Lightroom CC 2015.8 Screen Side Panels Black Out.

I’ve been working in the print module and every time I hit the print button the whole background and side panels black out completely...the one workaround I have found is by minimizing the window and then bringing it back again. This started after I installed Lightroom 2015.8 on my 2015 iMac running OS 10.12.1.  The box Use Graphics Processor in the Lightroom Preferences is checked.  Unchecking the box does not seem to fix the problem.

25 Messages

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396 Points

It got so bad I have to revert to a previous version of Lightroom-- but unfortunately only LR CC 2015.0 was made available by Adobe.  Adobe: can you please give us a newer version to revert to while you are fixing this problem?  It is crazy to have to go back 8 versions to fix a problem created in LR CC 2015.8!

Champion

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6.5K Messages

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109.6K Points

The updates are available too. Full roll back instructions are here https://www.lightroomqueen.com/roll-b...

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

25 Messages

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396 Points

Thanks.  I'll have to try that.  I was using the roll back "feature" available in the CC app itself.

943 Messages

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14.3K Points

4 y ago

macOSX 10.12.1, LR CC2015.8 french language.
Même problème aléatoirement, il me semble que ce problème se produite si LR en fenêtre ne couvrant pas tout l'écran, laissé inactif plus de 15 minutes, lorsqu'on veux remttre LR en plein écran ou qu'on veut changer de module, par exemple en passant de Développement à Bobliothèque. Ce n'est pas systématique, mais ça c'est produit plusieurs fois.

Same problem randomly, it seems to me that this problem is produced if LR in window covering all the screen, left idle for more than 15 minutes, when we want to re-open LR full screen or you want to change the module, for example from library development.  It is not systematic, but it happened several times.

  Nom du modèle :    iMac
  Identifiant du modèle :    iMac14,2
  Nom du processeur :    Intel Core i5
  Vitesse du processeur :    3.2 GHz
  Nombre de processeurs :    1
  Nombre total de cœurs :    4
  Cache de niveau 2 (par cœur) :    256 Ko
  Cache de niveau 3 :    6 Mo
  Mémoire :    16 Go


NVIDIA GeForce GT 755M :

  Jeu de composants :    NVIDIA GeForce GT 755M
  Type :    Processeur graphique (GPU)
  Bus :    PCIe
  Longueur de la voie PCIe :    x16
  VRAM (totale) :    1024 Mo
  Fournisseur :    NVIDIA (0x10de)
  Identifiant du périphérique :    0x0fea
  Identifiant de révision :    0x00a2
  Révision de la ROM :    3782
  Metal :    Géré
  Moniteurs :
iMac :
  Type de moniteur :    LCD
  Résolution :    2560 x 1440
  Profondeur de pixels :    Couleurs 32 bits (ARGB8888)
  Moniteur principal :    Oui
  Miroir :    Désactivé
  Connecté :    Oui
  Régler la luminosité automatiquement :    Non
  Intégré :    Oui

17 Messages

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346 Points

4 y ago

Same here too. Intermittent but regular!

8 Messages

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272 Points

4 y ago

Same Here, I am unable to work!!!!!

40 Messages

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784 Points

4 y ago

This reply was created from a merged topic originally titled Interface issues with Lightroom 2015.8.

⌘ Tab normally clears all panels and repeating restores them. I am seeing regular issues where the Side panels are not restored, leaving blank, black spaces on either side of the image.

Now I have a situation where the interface has simply frozen. Clicking thumbs produces no change, neither does hitting G / E keys in Library module. Second force quit of the day

I have been using the app all day and seen numerous minor interface issues.

Last week, before update, I ran a week-long LR workshop with zero issues.

MB Pro Retina / SSD / 16Gb RAM  MacOS 10.12.2

Employee

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1.7K Messages

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32.4K Points

4 y ago

Does the UI element restore if you minimize the main Lightroom window and restore it again by clicking the Lightroom app icon on the launch bar?

Principal Scientist, Adobe Lightroom

17 Messages

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314 Points

4 y ago

Yes, at least in my experience, but not for long.  The peripheral panes soon black out again in apparent response to subsequent user input.  I haven't taken the time to try methodically to discover a pattern, but my impression is that changing mode from e.g., Library to Develop is very likely to provoke them to go black again while user input within the same mode is less likely to do so.  In any event, the blackout typically recurs within a minute or two after minimizing and restoring.  The fix typically is more persistent when you kill and restart the LR process.  After doing that, I can often work for an hour or more before experiencing this phenomenon, even when cycling among different modes.  So it seems that minimizing and restoring the LR window provokes a temporary restoration of the visibility of the panes along the periphery, but doesn't correct the funny state within LR that caused the blackout in the first place.

By the way, I have never seen this condition occur spontaneously.  In other words, the panes have never blacked out except when I was using the keyboard and mouse.  So it seems as though there is some sort of pathological interaction between a thread that is involved in processing user input and one that is responsible for painting the screen.

17 Messages

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346 Points

4 y ago

Sometimes, but it happens again straight away, necessitating a restart. I'm quite sure an update is needed, between this and the loss of GPU support for many macs, I don't really know what you are doing at Adobe with LR.

40 Messages

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784 Points

4 y ago

I'm seeing this occasionally during a day of processing and several variations thereof. However, I cannot reliably reproduce it. I have GPU acceleration enabled (NVIDIA GeForce GT 750M 2048 MB) on a stock Retina MBP/ Mac OS 10.12.2.

Changing mode seems to be cumulatively involved and I regularly maximise the image during a session with Shift Tab (or L L).

@Simon No it does not. I am also not able to use G / E keys to any effect when the issue is 'live'.

Note: I did not see this in 2015.7

8 Messages

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272 Points

4 y ago

Same issue here on Mac Book Pro Retina OS Sierra. Since this morning I had to restart Lightroom 3 times. This makes working impossible, I use Lightroom in my photography studio not only for editing, printing but also to showcase the work at the viewings. Yesterday, it happened at front of my clients 2 times.

10 Messages

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210 Points

4 y ago

Same problem here on an iMac, it's very annoying !!
Can't reaaly work
Was working ok before the last LR update as far as i can remember

2 Messages

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110 Points

4 y ago

Same problem here after updating LR to 2015.8...

Lightroom version: CC 2015.8 [ 1099473 ]License: Creative Cloud
Operating system: Mac OS 10
Version: 10.11 [6]
Application architecture: x64
Logical processor count: 8
Processor speed: 4.0 GHz
Built-in memory: 24,576.0 MB
Real memory available to Lightroom: 24,576.0 MB
Real memory used by Lightroom: 6,409.7 MB (26.0%)
Virtual memory used by Lightroom: 8,717.7 MB
Memory cache size: 5,601.2 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Displays: 1) 5120x2880, 2) 5120x2880

Graphics Processor Info: 
AMD Radeon R9 M295X OpenGL Engine

Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 4.1 ATI-1.42.15
Renderer: AMD Radeon R9 M295X OpenGL Engine
LanguageVersion: 4.10

1 Message

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80 Points

4 y ago

Same problem going back and forth between Develop and Library module. I thought it was my computer!@?

1 Message

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60 Points

4 y ago

I've got the same problem since I installed 2015.8. My computer is fall 2013 27" iMac. I"ve tried disabling the graphics processor, didn't have any impact on panels blacking out. Panels black out regardless of whether I have processor checked or not.  If I click on photos the side panels just go black. I can minimize and bring it back but as soon as I click anywhere it blacks out again. 

3 Messages

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102 Points

4 y ago

This reply was created from a merged topic originally titled Side Panels Disappear when clicking on thumbnail. in LR CC 2015.8.

I am on a Mac running El Capitan. I have the latest version of Lightroom CC. In the Library Module, when I click on a picture both my side panels disappear. The only way to get them back is to minimize LR and open it up again but as soon as I click on another thumbnail both side panels disappear again. If I shut down LR and restart it things are fine for a time but then the problem returns.  Does anyone know what is going on?

17 Messages

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314 Points

This is the behavior many of us have been experiencing.  Victoria Bampton (https://www.lightroomqueen.com/) reported earlier in this thread that Adobe is working on a fix.

17 Messages

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346 Points

I do wish someone from adobe would chime in, such a frustration. It's happening on both my machines here.

Employee

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1.7K Messages

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32.4K Points

There is a bug logged on this and the team is investigating.

Principal Scientist, Adobe Lightroom