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Adobe Photoshop Family

47 Messages

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828 Points

Sun, Jul 3, 2016 9:56 AM

Solved

Lightroom 2015.6/Photoshop CC 2015.5: App managed color not printing the correct color on Mac OS 10.11.5

I just printed a test image to my Epson SC-P800 (Mac OS10.11.5) using

LR 2016.6
LR2015.5.1
as well as Affinity Pro 1.4.2 and
Roy Harrington’s QTR PrintTool  

all through the same custom ICC profile onto Ilford Gallerie Smooth Pearl paper.

All prints are identical except that from LR 2015.6 where there is banding on smooth colour gradients and a muted appearance in highly saturated areas.

I tried installing the latest (US) driver for the P800 as advised elsewhere by Rikk Flohr and printed again using both LR2015.5.1 and LR 2105.6 with the same result — the print through 2015.5.1 is as I expect it, while the print through 2015.6 is flat and banded.  

Hoping they’ll fix this. I like the upright tools!

Responses

Official Solution

Adobe Administrator

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14.7K Messages

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283.8K Points

4 years ago

We've corrected an issue with app managed color management in printing in the CC 2015.6.1 release of Lightroom: http://blogs.adobe.com/lightroomjournal/2016/07/lightroom-cc-2015-6-1-now-available.html

And the CC 2015.5.1 release of Photoshop: http://blogs.adobe.com/crawlspace/2016/08/photoshop-cc-2015-5-1-update-now-available.html

Sr. Product Manager, Adobe Digital Imaging

31 Messages

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508 Points

4 years ago

Others appear to be having similar problems. See the link below.
http://forum.luminous-landscape.com/index.php?topic=111358.0

Adobe Administrator

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7.9K Messages

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115K Points

4 years ago

This help document discusses this topic: https://helpx.adobe.com/x-productkb/m...

Adobe Photography Products

Quality Engineering - Customer Advocacy 

47 Messages

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828 Points

Thanks Rikk.  
I folllowed that advice. And it didn't resolve the problem.
What I don't understand is why, if Apple has changed its APIs — and I have no reason to doubt you on that — LR 2015.5.1 and 2 other applications print a test image identically in the same OS environment, with the same driver, and presumably using the same API, while LR 2015.6 does not.  
If it were the case that the new Apple APIs have introduced a bug I'd have thought it would affect all apps.  No?
Colour management is a tricky issue at the best of times.  Printer manages colour is not an option for me because I use third party papers.  I have a significant investment in paper profiling equipment to build satisfactory custom profiles.  
For some reason, which does not appear to be related to the OS, or the printer driver, LR 2015.6 does not seem to be honouring the profile.
I have been a LR user since version 1.  I want to continue to use it because in most respects it does everything I want and need in my photography workflow.
Up till now I've always thought LR had the best and simplest print workflow of all applications.  Best and simple and wrong is no good though.  We will have to find a more complex workaround using a third party application to print.  Or stay with LR 2015.5.1. until 2015.6 is fixed.

47 Messages

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828 Points

Hi again Rikk

Just to be clear about my concern.

I'm not saying I can't print with 2015.6.  I can.

But colour management is broken.  There are subtle colour changes:  loss of saturation and banding in smooth areas.

My custom profile for Ilford Gallerie Smooth Pearl on the Epson SC-P800, which gives excellent reproducible colour under 2015.5.1 and two other non-Adobe apps with the same Epson driver (latest) and same OS version, does not produce the same output under 2015.6.

 Something subtle changed in the colour handoff process somewhere.  I'm not a programmer so I can't even guess, but it's almost like there is a clipped profile connection space being invoked somewhere.

Cheers

Tim

322 Messages

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7.5K Points

4 years ago

Rick - you continue to share that link ... though, in real world application, your solution fails as evidenced by users in another discussion thread on another forum.

http://forum.luminous-landscape.com/index.php?topic=110927.60

Got a better answer that actually resolves the issue? Or do you have evidence that your solution has succeeded for other users?

Even the OP in thread said he followed your advice .... and it DID NOT work.

4 Messages

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112 Points

LR 2015.6 simply does not work for printing.  What are Adobe going to do about this?

322 Messages

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7.5K Points

4 years ago

The silence from Adobe on this issue (and the non-helpful 'help document' link offered above) is deafening.

Champion

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5.8K Messages

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102.2K Points

(Bear in mind that Adobe are closed for the holidays.)

322 Messages

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7.5K Points

Yes, they deserve a paid vacation, they did an awesome job the past year. A just reward for their efforts.

322 Messages

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7.5K Points

4 years ago

Just how long does  does this 'holidays' period last?

Once again,  the typical cavalier attitude shines through, the direct result  of silence and inaction.

Though, when we do get a response, it will likely be more finger pointing that the issue is all Apple's fault or Epson's fault ... yada, yada, yada ...

Adobe Administrator

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7.9K Messages

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115K Points

4 years ago

Butch_M - please see the comments from the Group Project Manager made on this thread two days ago for an update: https://forums.adobe.com/message/8887029#8887029

Adobe Photography Products

Quality Engineering - Customer Advocacy 

322 Messages

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7.5K Points

Then shouldn't your 'Official Response' to this thread reflect that your original 'help' solution does not work? That the issue has yet to be addressed .... 

Once again, instead of properly testing and vetting updates before they are released ... we end users are relegated to pay-to-play beta tester status.

When is someone in management at Adobe going to stand up and demand some improvement on quality control?

I don't expect pure perfection form anyone, we are all human. However, so far, I have had to roll back to a previous known working version  of Lightroom after four of the past six Lr CC 2015.x updates.

Someone is asleep at the wheel ... Someone needs to step up their game.

1.5K Messages

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19.1K Points

4 years ago

It is incredibly difficult to figure out what you folks are telling us is the latest version to download based on the CC app. It does tell me there's a new version. When I click on "What's New" link from the CC menu item (Mac) it takes me to a page that doesn't tell me anything like what the version is I'm going to download or the fixes, just 'newer' features in general. This URL is far more specific and what I'd expect CC would take me to: http://blogs.adobe.com/lightroomjournal/2016/07/lightroom-cc-2015-6-1-now-available.html

I do have a previous release with the print bug fix you folks supplied me to test. All I see in Get Info on the Mac is this: (Build 1083169) and Adobe Lightroom [1083169]. But in this newer version, selecting "about Lightroom"  tells me this is version 2015.6.1 so I'm not sure why CC thinks I need an update. I will do so but now I'm not sure if I need to print and measure targets again just to ensure all is well. 

Could you people perhaps consider putting that useful info (2015.6.1) in the Get Info window too? Build 1083169 is meaningless in comparison. 

Oh, in the CC app, after selecting update, all it shows me is "You're updating to CC 2015". Big engineering to tell me EXACTLY what version ( 2015.6.1 )? 

Author “Color Management for Photographers"

322 Messages

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7.5K Points

4 years ago

Can any user confirm this update does indeed correct the OS X color sync printing issue? ... I'm not going to be a lab rat on this one ... I've wasted too much valuable time rolling back lately.

1.5K Messages

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19.1K Points

4 years ago

Yes Butch, as I wrote over on Luminous Landscape, I did test a version sent last week that I have to hope and assume (well no, I shouldn't have to assume) is what you can now download and indeed, it prints correctly like the older versions (within reason). 

Author “Color Management for Photographers"

322 Messages

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7.5K Points

4 years ago

Thanks Andrew.