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Adobe Photoshop Family

39 Messages

 • 

504 Points

Tue, Dec 15, 2015 10:58 PM

Solved

Lightroom 2015.3: Crashes Constantly When Tethered to Canon (and perhaps others?)

Lightroom constantly crashes when tethered:

i am using lightroom cc2015.3 9.3 tethered to several different canon cameras (5dm3, 5ds, 1dsm3) and it is constantly crashing (as in every few minutes!). it has become practically unusable. the most common immediate precursor to the crash is use of the left arrow (to navigate to the previous image) or when switching modules (e.g. from grid to develop or back again). but other actions will also cause crash. this has been happening ever since the upgrade by apple to el capitan and was not fixed when adobe finally released the latest upgrade to lightroom (adding support for the 5ds which had been around for months!!!!).

this seems absurdly ridiculous to me. there must be thousands of photographers tethering with canon and lightroom and i see a lot of other people are having this problem. the fact that it took adobe so long to even support the 5ds is bad enough but that they don't even devote the necessary resources to fix this problem in a timely fashion is really not fair. i am still paying full price for my cloud membership and getting beta version products in return. please up your game adobe. am going to have to switch to capture one any day now as this is not a viable working situation!! help!!!!!!!! PLEASE!!!!!!!!!!!!

Responses

Official Solution

Adobe Administrator

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15.4K Messages

 • 

291.4K Points

5 years ago

This should be fixed in today's Lightroom CC 2015.5/6.5 update.

Sr. Product Manager, Adobe Digital Imaging

39 Messages

 • 

504 Points

hi jeff,

i am running both the latest version of OS X and the current version of lightroom and i can tell you nothing has changed. it continues to crash and exhibit the exact same behavior as reported previously. this is the second time an official response suggested that the problem was fixed. i am curious to know what made you think it was fixed? or is this sort of an auto email every time there is an update of any sort to lightroom or OS X? it only adds to the frustration when you get our hopes up and then dash them to the ground!

i have sent dozens of crash reports and it does't seem like any one is able to determine from these what the problem is or how to fix it. it also seems that no one on your end is able to even recreate the problem. i was informed, as you can read in the thread above, that adobe does not even have the canon cameras that are causing the problem with which to conduct a test... please get them (5dm3, and 5ds).  this is unfortunate and very frustrating. if there is anything more i can do that would help get this resolved, please let me know. it makes tethering with lightroom an extremely inefficient way to work. help!!!!! please!!!!!

thanks,

john

Official Solution

Adobe Administrator

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8.6K Messages

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122.3K Points

4 years ago

This should now be fixed as of the CC2015.6/6.6 update released today. You can find more details here: http://blogs.adobe.com/lightroomjournal/2016/06/lightroom-cc-2015-6-now-available.html
 Adobe Photography Products

Quality Engineering - Customer Advocacy

Official Solution

Adobe Administrator

 • 

8.6K Messages

 • 

122.3K Points

4 years ago

This should now be fixed as of the CC2015.6/6.6 update released today. You can find more details here: http://blogs.adobe.com/lightroomjournal/2016/06/lightroom-cc-2015-6-now-available.html
 Adobe Photography Products

Quality Engineering - Customer Advocacy

39 Messages

 • 

504 Points

hi rick,

thank you for the notification about the release of the latest version. i appreciate the sentiment. however, the overall impression that your message gives me is one of frustration and disappointment. i believe this is the third time over the last year or so that i have received a similar notice about the release of a new upgrade and adobe's affirmation that the problem "should now be fixed". in each instance, there was no improvement whatsoever to the problem. and since adobe has constantly maintained that they have not been able to reproduce the problem or identify the cause from the numerous crash reports that i and others have submitted, it not only seems unlikely that they have fixed something that can't even identify, it moreover undermines faith in adobe, both in their tech team and their customer support. the messages don't seem like personalized responses. it does;t seem like adobe is on top of the problem or working to fix it. what these messages appear to be, most likely, are automated responses that go out to every thread each time a new release is issued regardless of what the problem is. what i would actually appreciate is a real personalized response, or some sort of reassurance that someone (anyone!) is working on it or has actually identified the problem and taken steps to remedy the issue. it has persisted now across multiple version of iOS as well as numerous versions of CC, and even across different computer and camera hardware. clearly the problem is lightroom. PLEASE. PLEASE. PLEASE, devote the resources necessary to fix this problem. i would even be willing to demonstrate the problem in person to adobe technical personnel to help them fix their broken software. i would think they would welcome this opportunity. you are welcome to come to my studio for a demonstration, or i would be happy to meet with adobe somewhere more convenient for them. please let me know if adobe cares enough to want to try and fix this problem or support their customers of which i have been one for over 25 years. i will not even charge you for my time spent working to improve your products. i look forward to hearing back from you.

regards,

john h.

ps this thread is marked as having been "solved" when it is decidedly not. how do i change this status? please advise. thanks.

Adobe Administrator

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15.4K Messages

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291.4K Points

5 years ago

what OS/version are you on? What does the crash log say in it?

Sr. Product Manager, Adobe Digital Imaging

15.1K Messages

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195.8K Points

I can't currently create a new reply in this topic.
And some of the existing replies aren't showing now.

I've logged a request with GetSatisfaction to take a look at this topic and see if they can demangle it.

15.1K Messages

 • 

195.8K Points

This URL will show the missing replies (with different formatting)  https://c.getsatisfaction.com/photoshop_family/topics/lightroom-crashes-constantly-when-tethered-to-...

39 Messages

 • 

504 Points

5 years ago

hey jeffrey!

pleasantly surprised to receive a response, much less so swiftly! thank you.

i am on OS X 10.11.2 on a macbook pro (retina mid 2012).

i shoot on location primarily but whenever i happen to have access to wifi, i send the crash reports (perhaps around 20-30 (?) of them by now over the course of the past few weeks, although there have been many more crashes while off wifi). is there a way to access a log of these reports that i can send you? off hand i don't remember the specific error reported...? if there is not a way to pull up the previous reports, let me know, and i will induce a new crash with ease!

15.1K Messages

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195.8K Points

If you included your email address when you sent the crash to Adobe, then we can look it up.

You can find previous reports in ~/Library/Logs/Adobe/LogTransport/Archive/... broken down by product name and version.

And please make sure you send the crash reports to Adobe, not just Apple - because Apple does not share the reports they receive.

39 Messages

 • 

504 Points

not sure if i am supposed to write a "comment" or "reply"? in any case, i found the folder you mentioned. there are only 4 crash reports from today in the folder (maybe because i chose not to send them since i was not on wifi?). but it crashed at least 15 times today. there are similarly named folders (eg "logtransport2"). all the crash logs together (previous versions 6.x, etc) make up about 12mb worth of files. is there a way to send you these reports? i don't see any way to attach a file here...?

15.1K Messages

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195.8K Points

select the most recent, copy and paste it here.

15.1K Messages

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195.8K Points

And I can't find any crash reports listed for Lightroom 2015.3 with the email address you used to post here.

39 Messages

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504 Points

okay:\r\n\r\nProcess: Adobe Lightroom [2683]\r\nPath: /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom\r\nIdentifier: com.adobe.Lightroom6\r\nVersion: Adobe Lightroom [1052427] (6.3)\r\nCode Type: X86-64 (Native)\r\nParent Process: ??? [1]\r\nResponsible: Adobe Lightroom [2683]\r\nUser ID: 501\r\n\r\nDate/Time: 2015-12-15 12:11:52.624 -0500\r\nOS Version: Mac OS X 10.11.2 (15C50)\r\nReport Version: 11\r\nAnonymous UUID: AB02AE83-2EC7-B043-ACEC-AD54C2C2641A\r\n\r\nSleep/Wake UUID: BE9FE33C-803D-4286-A415-3A0C428548EC\r\n\r\nTime Awake Since Boot: 14000 seconds\r\nTime Since Wake: 1500 seconds\r\n\r\nSystem Integrity Protection: enabled\r\n\r\nCrashed Thread: 0 Dispatch queue: com.apple.main-thread\r\n\r\nException Type: EXC_BAD_ACCESS (SIGSEGV)\r\nException Codes: KERN_INVALID_ADDRESS at 0x0000000000000000\r\nException Note: EXC_CORPSE_NOTIFY\r\n\r\nVM Regions Near 0:\r\n--> \r\n __TEXT 000000010f743000-000000010f752000 [ 60K] r-x/rwx SM=COW /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom\r\n\r\nApplication Specific Information:\r\nobjc_msgSend() selector name: retain\r\nPerforming @selector(AgMenu_handleCommandID:) from sender NSMenuItem 0x7fd4f0608740\r\n\r\nGlobal Trace Buffer (reverse chronological seconds):\r\n2.266158 AppleJPEG \t0x00007fff9519e11c [0x7fd4ea218000] Decoding completed without errors\r\n2.330373 AppleJPEG \t0x00007fff9519c0fc [0x7fd4ea218000] Options: 3748x2896 [FFFFFFFF,FFFFFFFF] 0001D060\r\n\r\nThread 0 Crashed:: Dispatch queue: com.apple.main-thread\r\n0 libobjc.A.dylib \t0x00007fff8d2f64e9 objc_msgSend + 41\r\n1 com.apple.AppKit \t0x00007fff941c971c -[NSWindow _setFirstResponder:] + 44\r\n2 com.apple.AppKit \t0x00007fff9498da5a -[NSWindow _realMakeFirstResponder:] + 367\r\n3 com.apple.AppKit \t0x00007fff942a49db -[NSWindow makeFirstResponder:] + 123\r\n4 com.adobe.ag.ui \t0x000000010f81fff0 0x10f7b5000 + 438256\r\n5 com.adobe.ag.ui \t0x000000010f81d5b2 0x10f7b5000 + 427442\r\n6 com.adobe.ag.ui \t0x000000010f81dad1 0x10f7b5000 + 428753\r\n7 com.adobe.ag.ui \t0x000000010f81db80 0x10f7b5000 + 428928\r\n8 com.apple.CoreFoundation \t0x00007fff9219717c __invoking___ + 140\r\n9 com.apple.CoreFoundation \t0x00007fff92196fce -[NSInvocation invoke] + 286\r\n10 com.apple.CoreFoundation \t0x00007fff92236be6 -[NSInvocation invokeWithTarget:] + 54\r\n11 com.adobe.ag.substrate \t0x000000010f8e0056 callObjectSelectorWithLuaStateStartingAtIndex + 304\r\n12 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n13 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n14 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n15 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n16 com.adobe.ag.ui \t0x000000010f7c09af AgCommand_performCommandID + 85\r\n17 libsystem_trace.dylib \t0x00007fff93a4007a _os_activity_initiate + 75\r\n18 com.apple.AppKit \t0x00007fff943d351d -[NSApplication sendAction:to:from:] + 460\r\n19 com.apple.AppKit \t0x00007fff943d32b7 -[NSMenuItem _corePerformAction] + 336\r\n20 com.apple.AppKit \t0x00007fff943d3017 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114\r\n21 libsystem_trace.dylib \t0x00007fff93a4007a _os_activity_initiate + 75\r\n22 com.apple.AppKit \t0x00007fff943d1f05 -[NSMenu performKeyEquivalent:] + 357\r\n23 com.adobe.ag.ui \t0x000000010f7cef3e 0x10f7b5000 + 106302\r\n24 com.apple.AppKit \t0x00007fff943d10aa -[NSApplication _handleKeyEquivalent:] + 920\r\n25 com.apple.AppKit \t0x00007fff9442f2d8 -[NSWindow keyDown:] + 83\r\n26 com.apple.AppKit \t0x00007fff942e48dc forwardMethod + 126\r\n27 com.apple.AppKit \t0x00007fff942e48dc forwardMethod + 126\r\n28 com.adobe.ag.ui \t0x000000010f81998a 0x10f7b5000 + 412042\r\n29 com.apple.AppKit \t0x00007fff942e48dc forwardMethod + 126\r\n30 com.adobe.Lightroom6 \t0x000000010f749f78 0x10f743000 + 28536\r\n31 com.apple.AppKit \t0x00007fff942e48dc forwardMethod + 126\r\n32 com.apple.AppKit \t0x00007fff942e48dc forwardMethod + 126\r\n33 com.adobe.ag.ui \t0x000000010f815438 0x10f7b5000 + 394296\r\n34 com.apple.AppKit \t0x00007fff942e48dc forwardMethod + 126\r\n35 com.adobe.ag.ui \t0x000000010f7db716 0x10f7b5000 + 157462\r\n36 com.adobe.ag.ui \t0x000000010f7de182 0x10f7b5000 + 168322\r\n37 com.apple.AppKit \t0x00007fff942e48dc forwardMethod + 126\r\n38 com.apple.AppKit \t0x00007fff942e48dc forwardMethod + 126\r\n39 com.adobe.ag.ui \t0x000000010f7db716 0x10f7b5000 + 157462\r\n40 com.adobe.ag.ui \t0x000000010f7de182 0x10f7b5000 + 168322\r\n41 com.apple.AppKit \t0x00007fff942e48dc forwardMethod + 126\r\n42 com.adobe.ag.ui \t0x000000010f7db716 0x10f7b5000 + 157462\r\n43 com.apple.AppKit \t0x00007fff94994715 -[NSWindow _reallySendEvent:isDelayedEvent:] + 2108\r\n44 com.apple.AppKit \t0x00007fff942ec735 -[NSWindow sendEvent:] + 517\r\n45 com.apple.AppKit \t0x00007fff942e957b -[NSApplication sendEvent:] + 4382\r\n46 com.adobe.ag.ui \t0x000000010f8299a6 0x10f7b5000 + 477606\r\n47 com.apple.AppKit \t0x00007fff9421c03a -[NSApplication run] + 796\r\n48 com.apple.AppKit \t0x00007fff9419e520 NSApplicationMain + 1176\r\n49 com.adobe.Lightroom6 \t0x000000010f7449a9 main + 953\r\n50 libdyld.dylib \t0x00007fff8ff105ad start + 1\r\n\r\nThread 1:: Dispatch queue: com.apple.libdispatch-manager\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a3ff6 kevent_qos + 10\r\n1 libdispatch.dylib \t0x00007fff913a7099 _dispatch_mgr_invoke + 216\r\n2 libdispatch.dylib \t0x00007fff913a6d01 _dispatch_mgr_thread + 52\r\n\r\nThread 2:: cr_scratch\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.AgImageIO \t0x00000001137a06bb 0x1135bc000 + 1984187\r\n3 com.adobe.ag.AgImageIO \t0x000000011398665b 0x1135bc000 + 3974747\r\n4 com.adobe.ag.AgImageIO \t0x0000000113769ba1 0x1135bc000 + 1760161\r\n5 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n6 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n7 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 3:: Worker Thread Dispatcher\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.kernel \t0x000000010f783bd5 AgConditionLock_wait + 37\r\n3 com.adobe.ag.kernel \t0x000000010f77d678 AgTransitQueue_dequeueToLuaState + 91\r\n4 com.adobe.ag.kernel \t0x000000010f77e5ae 0x10f75d000 + 136622\r\n5 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n6 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n7 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n8 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n9 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n10 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n11 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n12 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n13 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n14 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n15 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n16 com.adobe.ag.substrate \t0x000000010f8d73ba 0x10f8c5000 + 74682\r\n17 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n18 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n19 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n20 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 4:: Queue Processor - AgPhotoAvailability\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.kernel \t0x000000010f783bd5 AgConditionLock_wait + 37\r\n3 com.adobe.ag.kernel \t0x000000010f77d678 AgTransitQueue_dequeueToLuaState + 91\r\n4 com.adobe.ag.kernel \t0x000000010f77e5ae 0x10f75d000 + 136622\r\n5 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n6 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n7 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n8 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n9 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n10 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n11 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n12 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n13 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n14 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n15 com.adobe.ag.kernel \t0x000000010f761366 0x10f75d000 + 17254\r\n16 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n17 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n18 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n19 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n20 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n21 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n22 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n23 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n24 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n25 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n26 com.adobe.ag.substrate \t0x000000010f8d73ba 0x10f8c5000 + 74682\r\n27 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n28 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n29 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n30 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 5:: com.apple.NSEventThread\r\n0 libsystem_kernel.dylib \t0x00007fff8d79d386 mach_msg_trap + 10\r\n1 libsystem_kernel.dylib \t0x00007fff8d79c7c7 mach_msg + 55\r\n2 com.apple.CoreFoundation \t0x00007fff921ce624 __CFRunLoopServiceMachPort + 212\r\n3 com.apple.CoreFoundation \t0x00007fff921cdaec __CFRunLoopRun + 1356\r\n4 com.apple.CoreFoundation \t0x00007fff921cd338 CFRunLoopRunSpecific + 296\r\n5 com.apple.AppKit \t0x00007fff942e5065 _NSEventThread + 149\r\n6 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n7 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n8 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 6:: Worker Thread\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.kernel \t0x000000010f783bd5 AgConditionLock_wait + 37\r\n3 com.adobe.ag.kernel \t0x000000010f77d678 AgTransitQueue_dequeueToLuaState + 91\r\n4 com.adobe.ag.kernel \t0x000000010f77e5ae 0x10f75d000 + 136622\r\n5 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n6 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n7 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n8 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n9 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n10 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n11 com.adobe.ag.kernel \t0x000000010f761366 0x10f75d000 + 17254\r\n12 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n13 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n14 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n15 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n16 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n17 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n18 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n19 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n20 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n21 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n22 com.adobe.ag.substrate \t0x000000010f8d73ba 0x10f8c5000 + 74682\r\n23 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n24 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n25 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n26 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 7:: Worker Thread\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.kernel \t0x000000010f783bd5 AgConditionLock_wait + 37\r\n3 com.adobe.ag.kernel \t0x000000010f77d678 AgTransitQueue_dequeueToLuaState + 91\r\n4 com.adobe.ag.kernel \t0x000000010f77e5ae 0x10f75d000 + 136622\r\n5 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n6 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n7 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n8 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n9 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n10 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n11 com.adobe.ag.kernel \t0x000000010f761366 0x10f75d000 + 17254\r\n12 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n13 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n14 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n15 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n16 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n17 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n18 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n19 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n20 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n21 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n22 com.adobe.ag.substrate \t0x000000010f8d73ba 0x10f8c5000 + 74682\r\n23 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n24 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n25 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n26 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 8:\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a30b6 __recvfrom + 10\r\n1 VulcanMessage5.dylib \t0x0000000120d92386 vcfoundation::net::Bsd::Recv(int, void*, int, int) + 16\r\n2 VulcanMessage5.dylib \t0x0000000120d915fd vcfoundation::io::BSDNamedPipe::Read(void*, unsigned long) + 21\r\n3 VulcanMessage5.dylib \t0x0000000120d909b8 vcfoundation::io::BufferedReader::InternalRead(char*, long) + 82\r\n4 VulcanMessage5.dylib \t0x0000000120d908ee vcfoundation::io::BufferedReader::Read(void*, unsigned long) + 50\r\n5 VulcanMessage5.dylib \t0x0000000120d8b498 vcfoundation::io::IVCChannel::ReadFully(void*, unsigned long) + 46\r\n6 VulcanMessage5.dylib \t0x0000000120d8b936 vcfoundation::io::Serializer::InternalDeserialize() + 30\r\n7 VulcanMessage5.dylib \t0x0000000120d8b8dd vcfoundation::io::Serializer::Deserialize() + 9\r\n8 VulcanMessage5.dylib \t0x0000000120d8f762 vcfoundation::ncomm::Connection::ReadIn() + 22\r\n9 VulcanMessage5.dylib \t0x0000000120d8f489 vcfoundation::ncomm::NCService::ReadResponse(vcfoundation::ncomm::INCRequest*, vcfoundation::ncomm::INCListener&, vcfoundation::ncomm::NCService::ConRef&) + 37\r\n10 VulcanMessage5.dylib \t0x0000000120d8f10a vcfoundation::ncomm::NCService::Execute(vcfoundation::ncomm::INCRequest*, vcfoundation::ncomm::INCListener&) + 166\r\n11 VulcanMessage5.dylib \t0x0000000120d8f05d vcfoundation::ncomm::NCService::Execute(vcfoundation::ncomm::INCRequest*) + 29\r\n12 VulcanMessage5.dylib \t0x0000000120d81e66 adobe::vulcan::servicemgr::CSIRequest::Execute() + 50\r\n13 VulcanMessage5.dylib \t0x0000000120d8291f adobe::vulcan::servicemgr::RegisterForEventsRequest::Run() + 1005\r\n14 VulcanMessage5.dylib \t0x0000000120d90288 vcfoundation::thread::AbstractThread::Run() + 50\r\n15 VulcanMessage5.dylib \t0x0000000120d91da9 vcfoundation::thread::Thread::ThreadProc(void*) + 9\r\n16 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n17 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n18 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 9:: com.apple.NSURLConnectionLoader\r\n0 libsystem_kernel.dylib \t0x00007fff8d79d386 mach_msg_trap + 10\r\n1 libsystem_kernel.dylib \t0x00007fff8d79c7c7 mach_msg + 55\r\n2 com.apple.CoreFoundation \t0x00007fff921ce624 __CFRunLoopServiceMachPort + 212\r\n3 com.apple.CoreFoundation \t0x00007fff921cdaec __CFRunLoopRun + 1356\r\n4 com.apple.CoreFoundation \t0x00007fff921cd338 CFRunLoopRunSpecific + 296\r\n5 com.apple.CFNetwork \t0x00007fff926896e9 +[NSURLConnection(Loader) _resourceLoadLoop:] + 412\r\n6 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n7 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n8 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n9 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 10:: AsyncDataServer\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.kernel \t0x000000010f783c66 AgConditionLock_wait + 182\r\n3 com.adobe.ag.kernel \t0x000000010f77d678 AgTransitQueue_dequeueToLuaState + 91\r\n4 com.adobe.ag.kernel \t0x000000010f77e5ae 0x10f75d000 + 136622\r\n5 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n6 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n7 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n8 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n9 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n10 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n11 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n12 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n13 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n14 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n15 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n16 com.adobe.ag.substrate \t0x000000010f8d73ba 0x10f8c5000 + 74682\r\n17 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n18 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n19 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n20 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 11:: Preview Server\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.kernel \t0x000000010f783c66 AgConditionLock_wait + 182\r\n3 com.adobe.ag.kernel \t0x000000010f77d678 AgTransitQueue_dequeueToLuaState + 91\r\n4 com.adobe.ag.kernel \t0x000000010f77e5ae 0x10f75d000 + 136622\r\n5 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n6 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n7 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n8 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n9 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n10 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n11 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n12 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n13 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n14 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n15 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n16 com.adobe.ag.substrate \t0x000000010f8d73ba 0x10f8c5000 + 74682\r\n17 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n18 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n19 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n20 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 12:: Queue Processor - PreviewFileStore\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.kernel \t0x000000010f783bd5 AgConditionLock_wait + 37\r\n3 com.adobe.ag.kernel \t0x000000010f77d678 AgTransitQueue_dequeueToLuaState + 91\r\n4 com.adobe.ag.kernel \t0x000000010f77e5ae 0x10f75d000 + 136622\r\n5 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n6 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n7 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n8 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n9 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n10 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n11 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n12 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n13 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n14 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n15 com.adobe.ag.kernel \t0x000000010f761366 0x10f75d000 + 17254\r\n16 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n17 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n18 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n19 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n20 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n21 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n22 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n23 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n24 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n25 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n26 com.adobe.ag.substrate \t0x000000010f8d73ba 0x10f8c5000 + 74682\r\n27 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n28 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n29 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n30 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 13:: Queue Processor - NegativeQueue\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.kernel \t0x000000010f783bd5 AgConditionLock_wait + 37\r\n3 com.adobe.ag.kernel \t0x000000010f77d678 AgTransitQueue_dequeueToLuaState + 91\r\n4 com.adobe.ag.kernel \t0x000000010f77e5ae 0x10f75d000 + 136622\r\n5 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n6 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n7 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n8 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n9 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n10 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n11 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n12 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n13 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n14 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n15 com.adobe.ag.kernel \t0x000000010f761366 0x10f75d000 + 17254\r\n16 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n17 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n18 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n19 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n20 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n21 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n22 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n23 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n24 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n25 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n26 com.adobe.ag.substrate \t0x000000010f8d73ba 0x10f8c5000 + 74682\r\n27 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n28 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n29 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n30 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 14:: Queue Processor - HistogramQueue\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.kernel \t0x000000010f783bd5 AgConditionLock_wait + 37\r\n3 com.adobe.ag.kernel \t0x000000010f77d678 AgTransitQueue_dequeueToLuaState + 91\r\n4 com.adobe.ag.kernel \t0x000000010f77e5ae 0x10f75d000 + 136622\r\n5 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n6 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n7 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n8 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n9 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n10 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n11 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n12 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n13 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n14 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n15 com.adobe.ag.kernel \t0x000000010f761366 0x10f75d000 + 17254\r\n16 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n17 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n18 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n19 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n20 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n21 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n22 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n23 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n24 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n25 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n26 com.adobe.ag.substrate \t0x000000010f8d73ba 0x10f8c5000 + 74682\r\n27 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n28 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n29 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n30 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 15:: Queue Processor - RenderQueue_Render\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.kernel \t0x000000010f783bd5 AgConditionLock_wait + 37\r\n3 com.adobe.ag.kernel \t0x000000010f77d678 AgTransitQueue_dequeueToLuaState + 91\r\n4 com.adobe.ag.kernel \t0x000000010f77e5ae 0x10f75d000 + 136622\r\n5 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n6 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n7 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n8 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n9 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n10 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n11 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n12 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n13 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n14 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n15 com.adobe.ag.kernel \t0x000000010f761366 0x10f75d000 + 17254\r\n16 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n17 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n18 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n19 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n20 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n21 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n22 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n23 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n24 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n25 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n26 com.adobe.ag.substrate \t0x000000010f8d73ba 0x10f8c5000 + 74682\r\n27 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n28 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n29 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n30 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 16:: Queue Processor - RenderQueue_ReadPreview\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.kernel \t0x000000010f783bd5 AgConditionLock_wait + 37\r\n3 com.adobe.ag.kernel \t0x000000010f77d678 AgTransitQueue_dequeueToLuaState + 91\r\n4 com.adobe.ag.kernel \t0x000000010f77e5ae 0x10f75d000 + 136622\r\n5 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n6 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n7 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n8 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n9 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n10 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n11 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n12 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n13 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n14 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n15 com.adobe.ag.kernel \t0x000000010f761366 0x10f75d000 + 17254\r\n16 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n17 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n18 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n19 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n20 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n21 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n22 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n23 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n24 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n25 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n26 com.adobe.ag.substrate \t0x000000010f8d73ba 0x10f8c5000 + 74682\r\n27 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n28 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n29 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n30 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 17:\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.headlights.LogSessionFramework\t0x00000001241952dc boost::condition_variable::do_wait_until(boost::unique_lock&, timespec const&) + 76\r\n3 com.adobe.headlights.LogSessionFramework\t0x0000000124193b9e boost::this_thread::hiden::sleep_until(timespec const&) + 78\r\n4 com.adobe.headlights.LogSessionFramework\t0x000000012413c911 RealTimeProcessor::Sleep(int) + 243\r\n5 com.adobe.headlights.LogSessionFramework\t0x000000012413a6f8 RealTimeProcessor::WorkerThread() + 456\r\n6 com.adobe.headlights.LogSessionFramework\t0x0000000124192bfa boost::(anonymous namespace)::thread_proxy(void*) + 138\r\n7 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n8 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n9 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 18:: Queue Processor - RenderQueue_Video\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.kernel \t0x000000010f783bd5 AgConditionLock_wait + 37\r\n3 com.adobe.ag.kernel \t0x000000010f77d678 AgTransitQueue_dequeueToLuaState + 91\r\n4 com.adobe.ag.kernel \t0x000000010f77e5ae 0x10f75d000 + 136622\r\n5 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n6 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n7 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n8 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n9 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n10 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n11 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n12 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n13 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n14 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n15 com.adobe.ag.kernel \t0x000000010f761366 0x10f75d000 + 17254\r\n16 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n17 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n18 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n19 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n20 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n21 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n22 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n23 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n24 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n25 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n26 com.adobe.ag.substrate \t0x000000010f8d73ba 0x10f8c5000 + 74682\r\n27 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n28 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n29 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n30 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 19:: Queue Processor - RenderQueue_Face\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.kernel \t0x000000010f783bd5 AgConditionLock_wait + 37\r\n3 com.adobe.ag.kernel \t0x000000010f77d678 AgTransitQueue_dequeueToLuaState + 91\r\n4 com.adobe.ag.kernel \t0x000000010f77e5ae 0x10f75d000 + 136622\r\n5 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n6 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n7 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n8 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n9 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n10 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n11 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n12 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n13 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n14 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n15 com.adobe.ag.kernel \t0x000000010f761366 0x10f75d000 + 17254\r\n16 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n17 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n18 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n19 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n20 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n21 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n22 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n23 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n24 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n25 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n26 com.adobe.ag.substrate \t0x000000010f8d73ba 0x10f8c5000 + 74682\r\n27 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n28 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n29 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n30 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 20:: Tether Import Queue\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.kernel \t0x000000010f783bd5 AgConditionLock_wait + 37\r\n3 com.adobe.ag.kernel \t0x000000010f77d678 AgTransitQueue_dequeueToLuaState + 91\r\n4 com.adobe.ag.kernel \t0x000000010f77e5ae 0x10f75d000 + 136622\r\n5 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n6 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n7 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n8 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n9 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n10 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n11 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n12 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n13 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n14 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n15 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n16 com.adobe.ag.substrate \t0x000000010f8d73ba 0x10f8c5000 + 74682\r\n17 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n18 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n19 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n20 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 21:\r\n0 libsystem_kernel.dylib \t0x00007fff8d79d386 mach_msg_trap + 10\r\n1 libsystem_kernel.dylib \t0x00007fff8d79c7c7 mach_msg + 55\r\n2 com.apple.CoreFoundation \t0x00007fff921ce624 __CFRunLoopServiceMachPort + 212\r\n3 com.apple.CoreFoundation \t0x00007fff921cdaec __CFRunLoopRun + 1356\r\n4 com.apple.CoreFoundation \t0x00007fff921cd338 CFRunLoopRunSpecific + 296\r\n5 com.apple.Foundation \t0x00007fff933b9e61 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270\r\n6 com.adobe.ag.iac \t0x000000011903a00f 0x119037000 + 12303\r\n7 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n8 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n9 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n10 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 22:\r\n0 libsystem_kernel.dylib \t0x00007fff8d79d386 mach_msg_trap + 10\r\n1 libsystem_kernel.dylib \t0x00007fff8d79c7c7 mach_msg + 55\r\n2 com.apple.CoreFoundation \t0x00007fff921ce624 __CFRunLoopServiceMachPort + 212\r\n3 com.apple.CoreFoundation \t0x00007fff921cdaec __CFRunLoopRun + 1356\r\n4 com.apple.CoreFoundation \t0x00007fff921cd338 CFRunLoopRunSpecific + 296\r\n5 com.apple.Foundation \t0x00007fff933b9e61 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270\r\n6 com.adobe.ag.iac \t0x000000011903a00f 0x119037000 + 12303\r\n7 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n8 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n9 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n10 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 23:\r\n0 libsystem_kernel.dylib \t0x00007fff8d79d386 mach_msg_trap + 10\r\n1 libsystem_kernel.dylib \t0x00007fff8d79c7c7 mach_msg + 55\r\n2 com.apple.CoreFoundation \t0x00007fff921ce624 __CFRunLoopServiceMachPort + 212\r\n3 com.apple.CoreFoundation \t0x00007fff921cdaec __CFRunLoopRun + 1356\r\n4 com.apple.CoreFoundation \t0x00007fff921cd338 CFRunLoopRunSpecific + 296\r\n5 com.apple.Foundation \t0x00007fff933b9e61 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270\r\n6 com.adobe.ag.iac \t0x000000011903a00f 0x119037000 + 12303\r\n7 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n8 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n9 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n10 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 24:: Queue Processor - AgAsyncRenderingQueue\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.kernel \t0x000000010f783bd5 AgConditionLock_wait + 37\r\n3 com.adobe.ag.kernel \t0x000000010f77d678 AgTransitQueue_dequeueToLuaState + 91\r\n4 com.adobe.ag.kernel \t0x000000010f77e5ae 0x10f75d000 + 136622\r\n5 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n6 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n7 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n8 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n9 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n10 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n11 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n12 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n13 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n14 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n15 com.adobe.ag.kernel \t0x000000010f761366 0x10f75d000 + 17254\r\n16 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n17 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n18 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n19 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n20 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n21 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n22 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n23 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n24 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n25 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n26 com.adobe.ag.substrate \t0x000000010f8d73ba 0x10f8c5000 + 74682\r\n27 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n28 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n29 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n30 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 25:: Queue Processor - OpenNegativesForDevelop\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.kernel \t0x000000010f783bd5 AgConditionLock_wait + 37\r\n3 com.adobe.ag.kernel \t0x000000010f77d678 AgTransitQueue_dequeueToLuaState + 91\r\n4 com.adobe.ag.kernel \t0x000000010f77e5ae 0x10f75d000 + 136622\r\n5 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n6 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n7 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n8 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n9 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n10 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n11 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n12 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n13 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n14 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n15 com.adobe.ag.kernel \t0x000000010f761366 0x10f75d000 + 17254\r\n16 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n17 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n18 com.adobe.ag.kernel \t0x000000010f75f136 lua_call + 37\r\n19 com.adobe.ag.substrate \t0x000000010f8e38cb AgLua_callWithAutoReleasePool + 85\r\n20 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n21 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n22 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n23 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n24 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n25 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n26 com.adobe.ag.substrate \t0x000000010f8d73ba 0x10f8c5000 + 74682\r\n27 com.apple.Foundation \t0x00007fff93505c6f __NSThread__start__ + 1351\r\n28 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n29 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n30 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 26:: GPUImageView background queue\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a2eb2 __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94041150 _pthread_cond_wait + 767\r\n2 com.adobe.ag.AgImageIO \t0x00000001137a06bb 0x1135bc000 + 1984187\r\n3 com.adobe.ag.AgImageIO \t0x00000001135f5f22 0x1135bc000 + 237346\r\n4 com.adobe.ag.AgImageIO \t0x0000000113769ba1 0x1135bc000 + 1760161\r\n5 libsystem_pthread.dylib \t0x00007fff94040c13 _pthread_body + 131\r\n6 libsystem_pthread.dylib \t0x00007fff94040b90 _pthread_start + 168\r\n7 libsystem_pthread.dylib \t0x00007fff9403e375 thread_start + 13\r\n\r\nThread 27:\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a36de __workq_kernreturn + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94040729 _pthread_wqthread + 1283\r\n2 libsystem_pthread.dylib \t0x00007fff9403e365 start_wqthread + 13\r\n\r\nThread 28:\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a36de __workq_kernreturn + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94040729 _pthread_wqthread + 1283\r\n2 libsystem_pthread.dylib \t0x00007fff9403e365 start_wqthread + 13\r\n\r\nThread 29:: Dispatch queue: AgKSSystemNotificationsImp.lua\r\n0 com.adobe.ag.kernel \t0x000000010f7731c5 0x10f75d000 + 90565\r\n1 com.adobe.ag.kernel \t0x000000010f774537 0x10f75d000 + 95543\r\n2 com.adobe.ag.kernel \t0x000000010f7758a9 0x10f75d000 + 100521\r\n3 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n4 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n5 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n6 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n7 com.adobe.ag.kernel \t0x000000010f761366 0x10f75d000 + 17254\r\n8 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n9 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n10 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n11 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n12 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n13 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n14 com.adobe.wichitafoundation \t0x000000010fb0e819 0x10fb05000 + 38937\r\n15 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n16 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n17 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n18 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n19 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n20 com.adobe.wichitafoundation \t0x000000010fb0e0cd 0x10fb05000 + 37069\r\n21 com.adobe.wichitafoundation \t0x000000010fb0dcbc 0x10fb05000 + 36028\r\n22 com.adobe.wichitafoundation \t0x000000010fb170ec 0x10fb05000 + 73964\r\n23 libdispatch.dylib \t0x00007fff913a133f _dispatch_client_callout + 8\r\n24 libdispatch.dylib \t0x00007fff913a5f6f _dispatch_queue_drain + 754\r\n25 libdispatch.dylib \t0x00007fff913ac63b _dispatch_queue_invoke + 549\r\n26 libdispatch.dylib \t0x00007fff913a133f _dispatch_client_callout + 8\r\n27 libdispatch.dylib \t0x00007fff913a51cf _dispatch_root_queue_drain + 1890\r\n28 libdispatch.dylib \t0x00007fff913a4a34 _dispatch_worker_thread3 + 91\r\n29 libsystem_pthread.dylib \t0x00007fff9404068f _pthread_wqthread + 1129\r\n30 libsystem_pthread.dylib \t0x00007fff9403e365 start_wqthread + 13\r\n\r\nThread 30:\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a36de __workq_kernreturn + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94040729 _pthread_wqthread + 1283\r\n2 libsystem_pthread.dylib \t0x00007fff9403e365 start_wqthread + 13\r\n\r\nThread 31:: Dispatch queue: AgWFModelsThread.lua\r\n0 com.adobe.ag.kernel \t0x000000010f775b43 0x10f75d000 + 101187\r\n1 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n2 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n3 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n4 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n5 com.adobe.ag.kernel \t0x000000010f761366 0x10f75d000 + 17254\r\n6 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n7 com.adobe.ag.kernel \t0x000000010f775483 0x10f75d000 + 99459\r\n8 com.adobe.ag.kernel \t0x000000010f76714d 0x10f75d000 + 41293\r\n9 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n10 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n11 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n12 com.adobe.wichitafoundation \t0x000000010fb0e819 0x10fb05000 + 38937\r\n13 com.adobe.ag.kernel \t0x000000010f766e8f 0x10f75d000 + 40591\r\n14 com.adobe.ag.kernel \t0x000000010f76713c 0x10f75d000 + 41276\r\n15 com.adobe.ag.kernel \t0x000000010f7667ea 0x10f75d000 + 38890\r\n16 com.adobe.ag.kernel \t0x000000010f7673a4 0x10f75d000 + 41892\r\n17 com.adobe.ag.kernel \t0x000000010f75f1b7 lua_pcall + 100\r\n18 com.adobe.wichitafoundation \t0x000000010fb0e0cd 0x10fb05000 + 37069\r\n19 com.adobe.wichitafoundation \t0x000000010fb0dcbc 0x10fb05000 + 36028\r\n20 com.adobe.wichitafoundation \t0x000000010fb170ec 0x10fb05000 + 73964\r\n21 libdispatch.dylib \t0x00007fff913a133f _dispatch_client_callout + 8\r\n22 libdispatch.dylib \t0x00007fff913a5f6f _dispatch_queue_drain + 754\r\n23 libdispatch.dylib \t0x00007fff913ac63b _dispatch_queue_invoke + 549\r\n24 libdispatch.dylib \t0x00007fff913a133f _dispatch_client_callout + 8\r\n25 libdispatch.dylib \t0x00007fff913a51cf _dispatch_root_queue_drain + 1890\r\n26 libdispatch.dylib \t0x00007fff913a4a34 _dispatch_worker_thread3 + 91\r\n27 libsystem_pthread.dylib \t0x00007fff9404068f _pthread_wqthread + 1129\r\n28 libsystem_pthread.dylib \t0x00007fff9403e365 start_wqthread + 13\r\n\r\nThread 32:\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a36de __workq_kernreturn + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94040729 _pthread_wqthread + 1283\r\n2 libsystem_pthread.dylib \t0x00007fff9403e365 start_wqthread + 13\r\n\r\nThread 33:\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a36de __workq_kernreturn + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94040729 _pthread_wqthread + 1283\r\n2 libsystem_pthread.dylib \t0x00007fff9403e365 start_wqthread + 13\r\n\r\nThread 34:\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a36de __workq_kernreturn + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94040729 _pthread_wqthread + 1283\r\n2 libsystem_pthread.dylib \t0x00007fff9403e365 start_wqthread + 13\r\n\r\nThread 35:\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a36de __workq_kernreturn + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94040729 _pthread_wqthread + 1283\r\n2 libsystem_pthread.dylib \t0x00007fff9403e365 start_wqthread + 13\r\n\r\nThread 36:: Dispatch queue: com.apple.root.user-initiated-qos.overcommit\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a256e __bsdthread_ctl + 10\r\n1 libsystem_pthread.dylib \t0x00007fff940413a7 _pthread_workqueue_override_start_direct + 24\r\n2 libdispatch.dylib \t0x00007fff913ac57d _dispatch_queue_invoke + 359\r\n3 libdispatch.dylib \t0x00007fff913a133f _dispatch_client_callout + 8\r\n4 libdispatch.dylib \t0x00007fff913a51cf _dispatch_root_queue_drain + 1890\r\n5 libdispatch.dylib \t0x00007fff913a4a34 _dispatch_worker_thread3 + 91\r\n6 libsystem_pthread.dylib \t0x00007fff9404068f _pthread_wqthread + 1129\r\n7 libsystem_pthread.dylib \t0x00007fff9403e365 start_wqthread + 13\r\n\r\nThread 37:\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a36de __workq_kernreturn + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94040729 _pthread_wqthread + 1283\r\n2 libsystem_pthread.dylib \t0x00007fff9403e365 start_wqthread + 13\r\n\r\nThread 38:\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a36de __workq_kernreturn + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94040729 _pthread_wqthread + 1283\r\n2 libsystem_pthread.dylib \t0x00007fff9403e365 start_wqthread + 13\r\n\r\nThread 39:\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a36de __workq_kernreturn + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94040729 _pthread_wqthread + 1283\r\n2 libsystem_pthread.dylib \t0x00007fff9403e365 start_wqthread + 13\r\n\r\nThread 40:\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a36de __workq_kernreturn + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94040729 _pthread_wqthread + 1283\r\n2 libsystem_pthread.dylib \t0x00007fff9403e365 start_wqthread + 13\r\n\r\nThread 41:\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a36de __workq_kernreturn + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94040729 _pthread_wqthread + 1283\r\n2 libsystem_pthread.dylib \t0x00007fff9403e365 start_wqthread + 13\r\n\r\nThread 42:\r\n0 libsystem_kernel.dylib \t0x00007fff8d7a36de __workq_kernreturn + 10\r\n1 libsystem_pthread.dylib \t0x00007fff94040729 _pthread_wqthread + 1283\r\n2 libsystem_pthread.dylib \t0x00007fff9403e365 start_wqthread + 13\r\n\r\nThread 0 crashed with X86 Thread State (64-bit):\r\n rax: 0x00007fd4f2bfba00 rbx: 0x0000000000000000 rcx: 0x000000000000000c rdx: 0x00007fff504bb858\r\n rdi: 0x00007fd4f2bfba00 rsi: 0x00007fff925beb7a rbp: 0x00007fff504bb9c0 rsp: 0x00007fff504bb8b8\r\n r8: 0x00000000000003ff r9: 0x00007fd4f2e452d0 r10: 0x0000000000000000 r11: 0x00007fd4dcbc78d0\r\n r12: 0x00007fff504bb8c0 r13: 0x0000000000000001 r14: 0x00007fff7b7725a8 r15: 0x00007fff504bb930\r\n rip: 0x00007fff8d2f64e9 rfl: 0x0000000000010246 cr2: 0x0000000000000000\r\n \r\nLogical CPU: 4\r\nError Code: 0x00000004\r\nTrap Number: 14\r\n\r\n\r\nBinary Images:\r\n 0x10f743000 - 0x10f751fff +com.adobe.Lightroom6 (Adobe Lightroom [1052427] - 6.3) /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom\r\n 0x10f75d000 - 0x10f79efff +com.adobe.ag.kernel (AgKernel Version 1.0 - 1.0) /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/AgKernel.framework/Versions/A/AgKernel\r\n 0x10f7b5000 - 0x10f878ff7 +com.adobe.ag.ui (views version 0.0.1d1 - 0) /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/AgUI.framework/Versions/A/AgUI\r\n 0x10f8c5000 - 0x10f90afff +com.adobe.ag.substrate (com.adobe.ag.substrate 6.3 - 1.0) /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/AgSubstrate.framework/Versions/A/AgSubstrate\r\n 0x10f934000 - 0x10fa35fff +com.adobe.amtlib (9.0.0.21 - 9.0.0.21) /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib\r\n 0x10fa4c000 - 0x10fa9aff7 libstdc++.6.dylib (104.1) /usr/lib/libstdc++.6.dylib\r\n 0x10fb05000 - 0x10fd7bfff +com.adobe.wichitafoundation (com.adobe.wichitafoundation 6.3 - 1.0) /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/WichitaFoundation\r\n 0x1100a2000 - 0x1100a2fff +com.adobe.lightroom.AdobeCrashReporter (1.0) /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/PlugIns/Adobe Crash Reporter.bundle/Contents/MacOS/Adobe Crash Reporter\r\n 0x1100a7000 - 0x1100aafff +com.adobe.AdobeCrashReporter (7.1 - 7.1.4) /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter\r\n 0x11010f000 - 0x11014fff7 +com.adobe.AAM.AdobeUpdaterNotificationFramework (UpdaterNotifications 9.0.0.3 - 9.0.0.3) /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/UpdaterNotifications.framework/Versions/A/UpdaterNotifications\r\n 0x11321e000 - 0x11335afff +IMSLib.dylib (9.0.1.27 - 9.0.1.27) /Library/Application Support/Adobe/*/IMSLib.dylib\r\n 0x1135bc000 - 0x115ce4fef +com.adobe.ag.AgImageIO (com.adobe.ag.AgImageIO 6.3 - 1.0.0d1) /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/CameraRaw.lrtoolkit/CameraRaw\r\n 0x115f1e000 - 0x1160c9ffb GLEngine (12.0.40.6) /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine\r\n 0x116106000 - 0x1165f5fff com.apple.driver.AppleIntelHD4000GraphicsGLDriver (10.12.13 - 10.1.2) /System/Library/Extensions/AppleIntelHD4000GraphicsGLDriver.bundle/Contents/MacOS/AppleIntelHD4000GraphicsGLDriver\r\n 0x1167cd000 - 0x1167f7ff7 GLRendererFloat (12.0.40.6) /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFloat\r\n 0x116ffd000 - 0x116ffefff +com.adobe.ag.xml (com.adobe.ag.xml 6.3 - 1.0) /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/XML.agtoolkit/Contents/MacOS/XML\r\n 0x1170b3000 - 0x1170c1fff +com.adobe.ag.video-toolkit (com.adobe.ag.video_toolkit 6.3 - 1) /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/video_toolkit.agtoolkit/Contents/MacOS/video_toolkit\r\n 0x1170cd000 - 0x11710dfff com.apple.glut (3.6.3 - GLUT-3.6.3) /System/Library/Frameworks/GLUT.framework/Versions/A/GLUT\r\n 0x117185000 - 0x1171c7ff7 +com.adobe.ag.bridgetalk (com.adobe.ag.bridgetalk 6.3 - 1.0) /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/BridgeTalk.agtoolkit/Contents/MacOS/BridgeTalk\r\n 0x117201000 - 0x1172bbff7 +com.adobe.ag.imageanalysis (com.adobe.ag.imageanalysis 6.3 - 1.0) /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/ImageAnalysis.agtoolkit/Conte

15.1K Messages

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195.8K Points

That is a frequent problem in Lightroom 2015.3, that the engineers investigating have not been able to reproduce. I've added this topic to the bug report so they can get more information.

39 Messages

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504 Points

interesting... not sure what to make of the fact that you cannot find a history. i also have a couple strange observations: first, when i double click on the crash report, it opens in console and looks very different from the pasted version above. i also notice that it seems to have not pasted the entire contents. perhaps more relevant is that while i an running cc2015.3, in the crash report it lists the version as being 6.3, build 1052427. is this correct? shouldn't the version be 2015.3?

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195.8K Points

6.3 is the correct version of the application.

The file opened in console should be the same, with maybe a different font.

39 Messages

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504 Points

ok... thanks. please let me know if there is anything else i can do to help. happy to send the rest of the crash reports if useful... i will continue to send them as they happen and as i have wifi access... but concerned they are not getting to adobe anyway based on your search coming up empty. from the time this has begun happening i would estimate that i have sent at least 20-30 reports.

39 Messages

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504 Points

in console the file ends with the following text which i don't se at the end of the copy and pasted version... not sure if it makes a difference?

"...ks2E2#64 E:>6lQa_`d\`a\`d%`fi``ica+Q 8C@FAlQcaQ ?2>6lQ$@FC46%JA6Q 52E2lQ%6E96C65r2AEFC6Q D6BlQ`cgQ ^m
ktG6?E#64 5@4lQ_Q 42E68@CJlQ{:3C2CJQ DF342E68@CJlQrF==:?8Q ?2>6lQ$E2C#2E:?8Q E:>6lQa_`d\`a\`d%`fi``id_+Q D6BlQ`chQ ^m

Email:
Adobe Product Version: 6.3
Adobe Product Build: [1052427]
User GUID: 6DF9E8C2-3EA1-46C5-92D1-48ACC5A2FF39
Crash GUID: 5B887D6D-5931-47B2-85D4-021B332B52E4 "

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195.8K Points

That's the full version sent to Adobe (which tells me you haven't included your email address :-) ).

Champion

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24.5K Points

I just performed a test on my end.

MBPr early 2013, El Capitan Canon 5DMKII - Card in camera - connected with Canon factory-supplied cable. Image Capture on Mac set to No Application when camera is connected.

Across 5 minutes, I captured 48 images. Some in bursts, some in single shots. I ran a couple till the buffer filled. I made prodigious use of the left arrow to go back an image or several images and I didn't get a single hiccup.

Let it sit 5 minutes and then captured using burst mode until the buffer filled. Used Left and Right arrows while the images loaded.

Can't make a crash.

I don't have any of the cameras you are crashing on handy to test with so I don't know if that is a factor.

39 Messages

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504 Points

thanks for trying! i don't know how to read the crash reports, but don;t they contain information about the cause of the crash? or do they just simply log the keystrokes prior to the crash happening. i have plenty of crash reports which i would be happy to send if they would be of any help in troubleshooting. it seems like chris wasn't able to locate any of the ones i sent at the time of the crash but it looks like there are at least 50 of them in the log file in my library. let me know if there is anything else i can do to help. would be happy to make and send a video showing a crash as it happens...?

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504 Points

just trying to follow up on this thread... had tried capture one for a while. it works but it is not as workable a solution for me... went back to lightroom with a new camera and a new laptop. everything seemed to work great for about a day and i thought the problem was solved. however it has since returned and exhibits the same behavior as before. constant crashes (every 10 minutes or so) with use of arrow keys to navigate between images or when changing modules.

perhaps the fact that it worked fine for roughly a day is a clue (i.e. some buffer filled up and is now causing a problem), or the fact that when relaunching immediately after a crash, i can use the arrow keys or switch modules without crashing. it is only after taking a new picture or pictures and then trying to navigate that the problem occurs.

would it help for me to send crash reports form the new computer?

someone please help!!!!!

39 Messages

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504 Points

Thanks Jeffrey... i hope so! i have a shoot tomorrow and will test it out and let you know. i am curious what makes you confident that it is fixed because on the 2 threads i have been following no one seems to be able to reproduce the problem or know what the cause of it is? cautiously optimistic!! :-)

9 Messages

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164 Points

5 years ago

it is still not fixed. Using a Canon5DMarkIII  Please help!  Very frustrating!  Brand new IMAC too.  Using OS  X El Capitan Version 10.11.3 

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195.8K Points

First, install the MacOS 10.11.4 update.
Then, we need to see the detailed crash report to know why you are crashing.

Adobe Administrator

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291.4K Points

Sr. Product Manager, Adobe Digital Imaging

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164 Points

LR is up to date. With updated OS 10.11.4 still same issues.
Cannot load previews- many say preview unavailable for this file. Program freezes. Keep quitting and retrying. Takes over 2 hours to see all the preview.  Then I try to finally import a few pics and it freezes again.  I don't understand.  Also, no software updates for my Canon. I checked.  What else can I do?  Thanks for your help.

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164 Points

Here's the weird thing....if I tell LR to capture pics in teathermode and open that up and then go into trying to import, the photo previews show up right away and then I can import them. To me, there still seems to be some bugs. Maybe this info can help. I sure hope so!

9 Messages

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164 Points

I have also sent a bunch of crash reports so you should have lots of info specific to my computer too.

Employee

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32.4K Points

Did you type in your email address in the Adobe Crash Reporter before you submit the reports? We need the info in order to find the crash reports submitted from you.

Principal Scientist, Adobe Lightroom

39 Messages

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504 Points

i received an email from adobe today that there was a new release and that the problem should now be resolved. here is my response:

hi rick,

thank you for the notification about the release of the latest version. i appreciate the sentiment. however, the overall impression that your message gives me is one of frustration and disappointment. i believe this is the third time over the last year or so that i have received a similar notice about the release of a new upgrade and adobe's affirmation that the problem "should now be fixed". in each instance, there was no improvement whatsoever to the problem. and since adobe has constantly maintained that they have not been able to reproduce the problem or identify the cause from the numerous crash reports that i and others have submitted, it not only seems unlikely that they have fixed something that can't even identify, it moreover undermines faith in adobe, both in their tech team and their customer support. the messages don't seem like personalized responses. it does;t seem like adobe is on top of the problem or working to fix it. what these messages appear to be, most likely, are automated responses that go out to every thread each time a new release is issued regardless of what the problem is. what i would actually appreciate is a real personalized response, or some sort of reassurance that someone (anyone!) is working on it or has actually identified the problem and taken steps to remedy the issue. it has persisted now across multiple version of iOS as well as numerous versions of CC, and even across different computer and camera hardware. clearly the problem is lightroom. PLEASE. PLEASE. PLEASE, devote the resources necessary to fix this problem. i would even be willing to demonstrate the problem in person to adobe technical personnel to help them fix their broken software. i would think they would welcome this opportunity. you are welcome to come to my studio for a demonstration, or i would be happy to meet with adobe somewhere more convenient for them. please let me know if adobe cares enough to want to try and fix this problem or support their customers of which i have been one for over 25 years. i will not even charge you for my time spent working to improve your products. i look forward to hearing back from you.

regards,

john h.

ps this thread is marked as having been "solved" when it is decidedly not. how do i change the status? please advise. thanks.

Adobe Administrator

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8.6K Messages

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122.3K Points

John,

The email you received today was due to a bad link which was fixed. Our apologies. 

Please advise us after you have installed and tested as to whether you are still having issues. A new version of the Canon SDK was implemented and hopefully cures your issue. 

I see you have comments on a different thread as well. Since this was your original post, let's continue your discussion here. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

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504 Points

thank you. the new version doesn't appear to be available to me just yet, at least, not through the cc app on my desktop that i use to manage my subscription. it is showing that i am up to date with v2015.5.1.

i will let you know as soon as i have a chance to try the new version if the problem has resolved. thanks again.

john

9 Messages

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164 Points

All updates current on Mac.
Canon 5D Mark 3
Lightroom 6.6

Still cannot import photos. Lightroom quits responding.  Need to force quit. Still frustrated. Multiple reports send to Apple. Why doesn't Adobe contact Apple to get them and fix this once and for all?  This is simply terrible and to have gone on for so long. My understanding is that Adobe does not even own my camera, so how can you fix an issue without having the proper tools?  Extremely frustrated.  Help!

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504 Points

to rick and all at adobe:

i have finally had a chance to test out the latest release of lightroom and, indeed, the problem that i and many others were having appears to be resolved now. i have only tested it on 2 shoots, but it did not crash once and previously it would have crashed at least 20 times during a similar shoot. thank you!!!!!!!!!!!!!!!!!!!!!

i am, of course, still not entirely satisfied about how long this has taken to resolve or the responses i was getting during the six months since my initial attempt to reach out to adobe over this issue. the level of communication was very poor. as an example, i am using the most popular canon cameras (5d and 5ds) on the most popular apple hardware (mac book pro) and to get responses from adobe like "we don't the same camera to test with..." seems so absurd. my first thought, naturally, was, "well, then, go buy one!" i have no idea how many tens of millions of dollars adobe makes off of lightroom, but i think a few thousand dollars to acquire the equipment you need to ensure the proper functioning of your software would be money well spent. but it should't even be a question. another example is how many times i sent crash reports and got no follow up or explanation about what they learned or if they were helpful. i would offer to send more and would sometimes not even receive a response to that. it truly seemed like they could care less whether or not the software was working for me. the final insult was, as i mentioned previously, how they repeatedly sent out what i am pretty sure were automated posts every time that lightroom was updated telling me that "my problem should now be fixed" when it was painfully obvious that no one at adobe had any clue what the problem even was. adobe, i hope you learn something from this experience both in terms of software development as well as technical and customer support. it was a very disappointing experience and it pains me to have to say that as i have been a huge, long time adobe fan and supporter.

to melissa:

i did not have the same problems that you are having but i feel your pain!!!!! (and as you can see above, i had the same ludicrous response from adobe about not having my camera. so absolutely inconceivable, unprofessional, unacceptable, and inadequate.) i hope they devote the resources needed to troubleshooting and resolving your issues. good luck!!!!!

Employee

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32.4K Points

Good to hear that your Canon tether issue has been resolved in Lr CC 2015.6/6.6. We still don't know what happened exactly in your particular case. 

In general, OS updates will break things. Camera firmware updates will break things as well.

Sometimes, there could also be a little bit luck factor because developers need to be able to reproduce the issue before they can find the root cause. Trust me, lack of access to your specific cameras are not the issue. I think it is more of the problem of not being able to replicate the exact environment in order to reproduce. 

Lr CC 2015.6/6.6 picked up a new version of Canon SDK that fixed a few other bugs that we found during a compiler upgrade (Adobe collaborated with Canon closely on that). Looks like it helps your case as well.

Principal Scientist, Adobe Lightroom

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504 Points

thanks simon. i did offer to come and demonstrate the problem for adobe or send more crash reports but did not get any response to either offer which added to the perception that adobe was not overly concerned about my issue. glad it is fixed though... thanks!