jon_duenas's profile

1 Message

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100 Points

Tue, Oct 6, 2015 11:42 PM

Lightroom 2015.2: Hangs on quit

Happens every time I try and quit. Worked fine prior to the 2015.2 update. It just freezes and requires I force quit. If I start a new empty catalog, it will quit fine. Tested integrity of original catalog and no issues. This is running on a 2014 iMac 5k with OS X El Capitan.

Responses

Official Solution

Adobe Administrator

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15.9K Messages

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296.4K Points

6 y ago

This issue should be corrected by the Lightroom CC 2015.3/6.3 update.

Details here: http://blogs.adobe.com/lightroomjourn...

4 Messages

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530 Points

6 y ago

Yep, me too. Annoying!

10 Messages

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338 Points

6 y ago

Not only have the screwed up the Import Panel for Professionals, but they have turned the product into t boat anchor for the time being.
How can an "Update" to a perfectly good product that turns it into useless and inoperable code be an improvement?

2 Messages

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82 Points

6 y ago

This reply was created from a merged topic originally titled Cannot close LightRoom CC.

Windows 10 - since the recent update LR CC will not close normally. Even when exited the programme remains in memory using zero CPU but between 2-3gb of RAM. The only way to completely close LR is via the Task Manager?

Adobe Administrator

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504 Messages

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10.6K Points

6 y ago

Jon, along with the reset of preferences, you might try updating to Lightroom 2015.2.1, released this morning. More details here: http://blogs.adobe.com/lightroomjourn...

Thanks,
Becky

4 Messages

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530 Points

6 y ago

OK, finally Lightroom is Quitting properly again BUT it was a weird fix for me on the Mac. I reset the preferences (holding down SHIFT and ALT and starting Lightroom) and choose YES. Tried Quit from the menu - same problem. Force exited and started Lightroom again and tried quitting by closing the window. Yes!!! Now it quits properly and seems to work fine, i.e. quitting from the menu works.

Might have been a total fluke but at least the problem is gone.

41 Messages

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948 Points

6 y ago

This reply was created from a merged topic originally titled LightRoom 2015.2 hanging on exit on Windows 7.

I've noticed another bug in the 2015.2 release of LR.

When I exit LR via File / Exit it exits cleanly. When I exit LR via the big red cross in the top right, the program disappears from my screen but remains in Task Manager.

I have to Terminate the application with Task Mangler to get it to exit.

5 Messages

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64 Points

6 y ago

Same problem, but no solution yet.
Windows 7 and Windows 8.1. LR 6.2.1 is installed, preferences cleaned up. Quiting via menu or just closing the windows doesn't change anything.
It seems that this issue depends on the cataloge. One old cataloge of mine doesn't show this problem.
By the way: To save preferences, I have to open my old cataloge, which works fine, and set the preferences. Otherwise changes won't be written to disk, because the lightroom.exe process is still running.
Nevertheless, I will stick to 6.2.1

3 Messages

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82 Points

6 y ago

OS X 10.11 El Capitan
LR 6.2.1
iMac 27" late 2012
i7 Intel
32GB RAM 2GB Display RAM

I still have to use 'Force Quit' to exit this program. Lightroom 6.2.1 is still crashing on exit (Mac) regardless of whether you skip the backup or not. If backed up, the screen disappears as expected, but Lightroom is still 'live'. E.G. If you try and run it nothing happens because it is still running (hung) or in fact not responding. I have tried rebooting the computer to no avail.

If you exit by skipping the back-up, the beach ball spins for ever and a forced shutdown indicates that Lightroom is not responding. Come on Adobe, sharpen up your act!!

15 Messages

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330 Points

6 y ago

Same with Mac OS 10.10.5 and LR 6.2.1 and cleaned / reseted preferences

Date/Time: 2015-10-11 17:37:40 +0200
OS Version: 10.10.5 (Build 14F27)
Architecture: x86_64
Report Version: 21

Command: Lightroom
Path: /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom
Version: Adobe Lightroom [1046594] (6.2.1)
Parent: launchd [1]
PID: 7525

Event: hang
Duration: 1.80s (process was unresponsive for 54 seconds before sampling)
Steps: 19 (100ms sampling interval)

Hardware model: MacBookAir4,2
Active cpus: 4

Every time after Quit LR it needs forced quit.

7 Messages

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230 Points

6 y ago

I am having the same problem on a Dell XPS with Windows 10. Version 2.1 is crashing when I try to import photos. Please help. I a

1 Message

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60 Points

6 y ago

I am running 2015-2.1 which came today for me, but I have had the problem for a few days (probably since last update 4 days ago).

When I close Lightroom it becomes a background process that just sits there. If I then try to start Lightroom I see nothing, but a second background process appears. I can only run Lightroom again if I first kill these processes and then start it.

When Lightroom starts it appears to have forgotten some previous actions (I assume when closed it failed to store them). For example it does not come back to the photo I was working on and when I close it it asks me to do the periodic backup, even though I have actually done that already today.

The solution for me was to reset the Lightroom preferences file. Now I have done that Lightroom closes down completely.

It looks like a corruption in the preferences file is causing Lightroom to hang when it is trying to update the file as it closes.

10 Messages

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338 Points

6 y ago

Unless you insist on the running get new version with the crippled Input panel interface, your best bet is to downgrade to LR6.1 and apply the patch and forget about LR6.2.
Its like beating a dead horse. Plugins don't work with 6.2 and what it is the advantage of the upgrade considering all the headaches it has caused a majority of users.
Here are the links to all the LR downloads that Adobe refuses to make easy to find.
https://helpx.adobe.com/lightroom/kb/...

7 Messages

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230 Points

6 y ago

This is what I received from Adobe and it works

Please follow the below steps.

Go to Lightroom > Preferences.
Click on the General tab
Uncheck “Show ‘Add Photos’ Screen”
Click on Presets Tab
Disable Apply auto tone adjustments
Restart Lightroom

19 Messages

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624 Points

6 y ago

This reply was created from a merged topic originally titled Lightroom 2015.2.1: Will not quit - Force Quit Required - Looks like a Memory Car....

LightRoom 2015.2.1 will not quit - Force Quit Required
Mac OS X 10.10.5

If a memory card is mounted when I start LR, LR will NOT quit without a Force Quit.
If a memory card is mounted when I start LR, then the card is ejected (with LR still running), LR will still not quit without a Force Quit.
If NO memory card is mounted when I start LR, then I insert a memory card, LR will not quit without a force quit without a force quit even if the card is ejected before attempting to quit LR.
The only successful way to get LR 2015.2.1 to start and quit normally is to NOT have ANY memory cards mounted.