Skip to main content
Adobe Photoshop Family

4 Messages

 • 

162 Points

Fri, Jul 31, 2015 3:23 PM

Lightroom 2015: Unresponsive (hang/freeze) after several minutes of use since Windows 10 upgrade

I upgraded to Windows 10 yesterday. I've had Lightroom installed for several months without any issues on Windows 8.1. I upgrade to Windows 10 yesterday and when using Lightroom, or letting it sit for several minutes idle, it will lockup. I have the spinning circle of death on the application and I cannot do anything with it. All I can do is forcefully exit the application. I'm running Lightroom CC 2015, upgraded about 2 weeks ago or so. No problems until yesterday.

I did have my catalog file stored in my One Drive folder. I have moved it out of that folder in case some kind of synchronization process with the new One Drive app is causing a lockup. I'll have more information soon, if that's the issue. I could not see anyone else that had this issue in the threads. I saw where someone could not open the catalog, but I have no problems there. It's after it's been open a while that it happens.

Responses

Official Solution

Adobe Administrator

 • 

15.1K Messages

 • 

288.3K Points

5 years ago

There's one of two issues that can occur after an update to Windows 10:

1) You have an AMD card and the driver gets updated to a version with known issues. Until AMD provides an updated driver, here is a workaround document for this driver issue: https://helpx.adobe.com/lightroom/kb/...

2) The permission get changed for items in your home directory: https://helpx.adobe.com/lightroom/kb/...

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

106 Points

I had this problem after updating to Windows 10, I disabled Hardware Acceleration as per instructions.:-

Manually disable the graphics processor

If you can't launch Lightroom or Lightroom crashes before you can uncheck "Use Graphics Processor" you can manually disable this preference using the following steps:

Navigate to %appdata%\Adobe\Lightroom\Preferences\Lightroom 6 Preferences.agprefs
Open the file Lightroom 6 Preferences.agprefs in TextEdit
Change the following line: useAutoBahn = true to the following useAutoBahn = false
Save and close the file Lightroom 6 Preferences.agprefs
Launch Lightroom CC/6 again

This worked for me.

I then updated my AMD Radeon HD 6800 Driver :- http://support.amd.com/en-us/download...

then turned Use Graphics Processor back on under Lightroom Preferences>Performance.

All is good again.

Thanks.

5 Messages

 • 

106 Points

Update, since doing above I've had constant hanging, I've now had to turn hardware acceleration off permanently which so far so good has helped with stability. I wonder if Adobe will release an update to fix this problem?

Employee

 • 

1.7K Messages

 • 

32.4K Points

AMD will need to push a new graphics driver update to fix this, hopefully soon.

Principal Scientist, Adobe Lightroom

3 Messages

 • 

94 Points

Updating the driver worked for me.. Lightroom no longer hangs. The images apear to flicker a little but it has not stopped working. Get a message though to update to an updated driver... 15.7.1.1 which I assume is because the 15.8 is a beta version.

6 Messages

 • 

130 Points

me too - it is a stubborn little beast, i guess we will keep getting it until 15.8 comes out of beta

Employee

 • 

1.7K Messages

 • 

32.4K Points

My guess is that AMD will bundle the final release with a Windows 10 patch.

Principal Scientist, Adobe Lightroom

3 Messages

 • 

90 Points

After 90+ minutes on the phone with Adobe Tech support, my problem was not resolved. They created a new lrcat and the problem persisted, they removed the LR preferences, still froze. My brother found this thread problem solved after I installed the AMD Driver. Thanks Jeffrey.

6 Messages

 • 

120 Points

Installing the Beta AMD driver worked to resolve the freezing but now the colors are different in Library and Develop Modules.

5 Messages

 • 

100 Points

Yeah, updating the firmware looses your monitor profile. I was using a Spyder 3 Pro and when I went to run a new profile the spyder wouldn't work. A call to Datacolor confirmed that the '3' doesn't work with Windows 10. I was due for a new Spyder anyway so ordered the Spyder 5 Express with a discount code they gave me and reprofiled the monitor and all is good again.

Official Solution

Employee

 • 

1.7K Messages

 • 

32.4K Points

5 years ago

There is a new beta AMD driver released: 15.8 Beta. See
http://support.amd.com/en-us/download...

Can you please try it and report if it fixes the problem with hanging or crashes issues when the GPU acceleration is turned on?

(Remember to enable the GPU acceleration in the Lightroom user prefs, first.)

Listed in the AMD Beta driver release notes:

Resolved Issues:
[424009] Adobe® Lightroom may crash if GPU rendering is enabled

Principal Scientist, Adobe Lightroom

5 Messages

 • 

106 Points

I think a previous update resolved the GPU problem, I have installed this BETA version which works as well. Thanks

5 Messages

 • 

110 Points

15.8 beta drivers do not resolve the problem. still freezes after the first decorated a photo after you've made ... and then freezes

15.1K Messages

 • 

195.8K Points

If you are still having problems with the beta (where AMD thought the bug was fixed) - then you need to contact AMD and see if they need details of your system to figure out why the problem remains on your system.

3 Messages

 • 

92 Points

I installed the AMD 15.10 Beta (that's where the link goes now), and I've disabled GPU in LR prefs. LR CC is still performing at a snail's pace with Win 10. BTW, it's a CLEAN install of Win 10 on an SSD, so it should be lightning fast!!

Official Solution

Employee

 • 

1.7K Messages

 • 

32.4K Points

5 years ago

Here is the link to the Windows 10 driver http://support.amd.com/en-us/download...

Principal Scientist, Adobe Lightroom

4 Messages

 • 

162 Points

5 years ago

I have now determined it can be reproduced by putting my computer to sleep with Lightroom open and then waking up the computer. Lightroom is then showing unresponsive. Can anyone else duplicate this?

1 Message

 • 

60 Points

5 years ago

I've been getting similar issues. It works for about 2 minutes then becomes non-responsive. I updated my Lightroom CC just 10 minutes ago and still getting the same issue. On the plus side, my edits are still saving, they're just taking me that much longer to complete

2 Messages

 • 

90 Points

5 years ago

My Problem is when ever I try to open my catalog I get (unexpected error opening catalog) Choose a Different catalog.

Everything was working fine with windows 8.1

3 Messages

 • 

90 Points

5 years ago

This reply was created from a merged topic originally titled LightRoom CC and Win 10, "not responding" issues....

Lightroom CC and Win 10 problems, problems with "not responding" and have to restart. Doen't seem to like to multi task causes the issue. Issues also with NIK plug in.

2 Messages

 • 

80 Points

5 years ago

This reply was created from a merged topic originally titled After I installed Windows 10 it seems that Lightroom doesn't work anymore. I edit....

2 Messages

 • 

80 Points

5 years ago

This reply was created from a merged topic originally titled Why does LightRoom keep freezing and shutting down now that I have upgraded to Wi....

Every since I upgraded to Windows 10, I will begin editing and then the program will just freeze and stay frozen until I either shut down or restart the computer. Please help...

2 Messages

 • 

90 Points

5 years ago

I have found that I can run LR if I run it as administrator. You can find it in the start menu under (all app) then right click on Lightroom and chose run as administrator.

5 Messages

 • 

100 Points

Tried that, sadly doesn't work for me. As soon as I switch from Library to Develop it locks.

6 Messages

 • 

120 Points

I'm having the same problem, especially when trying to go into the Develop module

4 Messages

 • 

162 Points

5 years ago

I ran an update for my Nvidia card and since then I've been able to put the computer to sleep, wake it up, and resume work in Lightroom. This seems to be resolved for me using an updated video driver for Windows 10.

Sounds like it falls within what Jeffrey is saying.

2 Messages

 • 

80 Points

5 years ago

This reply was created from a merged topic originally titled Lightroom constantly becomes unresponsive after installing Windows 10..

Lightroom freezes and I get he dreaded "not responding" message next to program name. This has happened every time I have tried working with Lightroom. I re-start and it functions alright for a while. Dynamic links work but then it will just go black

6 Messages

 • 

130 Points

5 years ago

Re AMD card driver issue on my Sony vaio:
Windows 10 installed v 15.200.1046.2.
Windows update and driver manager do not find a newer driver.
I went to the AMD site and downloaded the Catalyst executable - 15.7.1-win10-64bit.exe (Aug 5 r4) which installs v 15.200.1062.1003.
This works much better although i did have the "Blue circle of death" the first time i switched from Library to Develop module.
I have not checked the catalog import yet.

7 Messages

 • 

226 Points

5 years ago

This reply was created from a merged topic originally titled LR 6 on Win 10 freezes.

Lightroom 6.1.1 regularly freezes (Not responding) when trying to switch to the develop module since upgrading from Win 7 to 10. Worked fine in 7. Checked the display driver and there are no updates and unable to roll back. HP Pavillion G6 Notebook, 8GB RAM, AMD A6 3420M with Radeon HD Graphics, 1.5 Ghz. Help!

5 Messages

 • 

100 Points

I have the same issue. Its almost unusable!

6 Messages

 • 

130 Points

5 years ago

AMD put a new driver on their website on August 5 - try that and as Geoff Tranberry advises run LR as Administrator.

I can now work with LR6 but it is still prone to becoming unresponsive